LATTELIER is this a scam? Review and Customers Reviews

LATTELIER – a new brand of women’s clothing and accessories, which was created in New York, in 2020. The company has built an unusual philosophy, where the main goal is the development and tailoring of casual wear with elements of expensive design and trends. LATTELIER combines the simple with the extraordinary, resulting in a new round of fashion while maintaining a moderate price policy. The brand does not claim to be a leader in the area of premium clothing or other luxury products. It can be called an authentic author’s project with a staff of 50 people working on it, carefully considering details and combining the beautiful with the comfortable.

Nevertheless, such positioning of a company does not indicate any reliability as a seller. A manufacturer’s biography can only be made to emphasize an image and induce a purchase. In this review we will analyze online storeWe’ll study its catalog, payment and delivery methods, and additional tools and options. In addition, we will learn about the rules of promotions and other sales, check online reviews and legal information. In this way, we’ll find out if lattelierstore.com is worth buying clothes from, and if it’s a scam?

 

Why LATTELIER?

LATTELIER has graduates from Savannah College of Art in the United States and St. Martin’s Institute who design clothes and collaborate with many of the major brands and share their expertise. LATTELIER sends finished models and blueprints to Hong Kong where its main factories are located. The company has established a clear quality and ethical policy, so the clothes are made only from the best materials. Attention to detail, conceptualism, contrast of prices and models – all these factors made LATTELIER brand popular and recognizable. Having previously studied the overall structure of the online store, it is possible to distinguish unambiguous “pluses” lattelierstore.com:

• simplified user interface;
• access to all sections from the home page;
• regularly updated catalog;
• extended product cards;
• additional tools and options;
• a help center for customers;
• constant bonus offers and promotions;
• adaptive mobile version of the site.

What can I buy LATTELIER?

On the homepage of the online store, the main menu with sections is arranged in a solid row, next to the brand logo. Each of the categories does not refer to a specific type of clothing, and to view the entire LATTELIER model range you need to click on the tab “SHOP”. When hovering the cursor, a contextual window will appear at the bottom, where the main categories and additional subsections, including the division of clothes by material, will be shown. If you immediately click on the “SHOP” tab, the store will open the entire list of products, which is ordered by popularity. You can then use the built-in filters to sort categories or types of clothing. Such options are provided for each section, as it will reduce the time to find the right model or accessory. There are 11 main headings in the LATTELIER catalog, some of which have a similar model range or are related to other subcategories. By analyzing the menu lattelierstore.com, below we have streamlined its structure by highlighting the main types of clothing and types of accessories for women.

Bottom

In this category we have included the headings “Pants & Shorts” and “Dresses & Skirts”. Here the user will see knit pants with wide pants, with slit pockets, high fit, with welt, as well as skinny models (case, with open shoulders, mini, strapless). The shorts collection includes long pieces of severe cut flared skirt shorts and bermuda with ties on the sides. In the category with dresses and skirts there are asymmetric narrow models, dresses with a belt, with pleats, sleeveless and midi combinations. LATTELIER offers cashmere, midi, pleated, fitted skirts as well as slit skirts.

Top

The categories “Tops & Shirts” and “Blazers & Outerwear” can be included in this general section. LATTELIER produces shirts with asymmetrical necklines, business vests, long-sleeved oversized blouses, loose-fitting shirts and tops. There’s also knitwear, cut-off shirts, silk camisoles, sweaters and hoodies. From outerwear at the top of the list the user will see layered jackets, double-breasted trench coats, midi coats, oversize models. For the cold season LATTELIER developed a range of down jackets with long liners, wool jackets, cashmere cardigans, and insulated sweaters.

Swimwear and underwear

On lattelierstore.com these sections are called “Swimsuits” and “Lingerie”. For the warmer seasons the swimwear section has been updated and here the customer will see closed swimwear with square necklines, floral and abstract prints, silk models, bikini sets, with soft cups, as well as with ties on the collar. LATTELIER underwear included basic kits made of modal, bikini models without padded cups, sports bras and bras made of elastic lace.

Accessories and jewelry

The Accessories section combines the rest of the items from the Jewerly and Bags tabs. Here the user can find gold and silver rings, small earrings with designer stones, jewelry sets of pendant together with a chain. Just below is a list of handbags, among which there are evening clutches with sequins, with tassels, models with artificial stones. The section with accessories is closed by casual hats-bucket made of blended wool. In colder seasons their number increases, but now LATTELIER offers only two pieces.

Sportswear and special occasion

Two thematic sections in LATTELIER, called “Activewear” and “Special Occasion” in the catalog. In the first section the visitor will see sports sweatshirts and hoodies, elastic shorts with high fit, cropped sweatshirts, sports bras. For sports activities the brand also released models of cropped tops, zippered jackets and sports pants with cuffs. The section for “special occasions” features a collection of dresses that are suitable for evening outings, graduations, dates, and other celebrations. Similar models can be seen in the corresponding category.

 

How do I find the right product at lattelierstore.com?

On the platform, it’s easier to search for clothes through the main catalog by going to the “SHOP” section. Here the user clicks on the desired category and goes to the list of products, which shows the main photo and the current price. To the left of the list will be a panel with filters, which can be used to sift out items only by material. Also through the filters lattelierstore.com offers one click to go to another category by ticking the checkbox on it. Preliminarily clothes will be arranged in order of popularity, but there is a separate module on the right to change the sorting order (rating, price, default, date added). If we talk about the built-in search module, lattelierstore.com only works with Japanese and English. In the upper right corner the customer will see a magnifying glass icon, clicking on it in the center will open an additional window. In it you need to enter the type of clothing and press the “Enter” button. If the platform finds similar models, the search results will be displayed on a separate page.

Product card

By clicking on one of the items on the list, the site redirects the client to the product card. Here the user can view additional photos in enlarged size, study the description, as well as recommendations for care. Along with this, the card received a separate block with additional items that users often buy with the current position. To the right of the photo gallery is a window with the price, parameters (type of size, color, quantity, etc.). Below them there are buttons for quick communication with LATTELIER and purchase, as well as for transferring goods to the cart for further order placement.

 

How do I order from LATTELIER?

To interact with the online store, it is possible to place an order manually, using the main catalog, a card and an application form. The customer preliminarily adds the product to the cart, and after that proceeds to filling in the contact data and agreeing on the method of delivery. The customer can also go to the social network Instagram and request a consultation from the LATTELIER manager. If the user can’t make an order on lattelierstore.com manually, the operator of the store will help with the registration via Direct.

How do I register at lattelierstore.com?

It is not necessary to register an account on lattelierstore.com in advance, as the platform will automatically create a profile at the time of order placement. Nevertheless, before the first purchase the user can explore all the tools of the personal account, but to do this he needs to go through the registration procedure. First, you need to click on the persona icon, which is located near the language selection panel. On the page that opens, there will be two fields on the right, in which you must enter your email and come up with a password. After that the page will reload and lattelierstore.com will automatically take the user to the profile management panel.

Personal Cabinet

The account received no additional features other than the standard creation of templates for further purchases. All the templates are organized under separate headings, among which there are payment methods, delivery addresses, and contact information. Along with this, the account provides a module for checking gift card activation and a separate tab for changing the login information. If you fill out all the templates in advance, the information will be entered automatically at the time of order placement.

How to order from lattelierstore.com?

First, the customer needs to find clothes or accessories using the catalog (or search bar). In the product card it’s enough to confirm the color, size, quantity and other parameters, if provided. After that the user clicks on the “ADD TO CART” button and a contextual window appears on the right with brief information about the contents of the cart. The buyer can continue to navigate or proceed to the checkout in one click by clicking on “CHECKOUT”. At the application stage a panel with a form opens, where the contact information in English has to be entered. The procedure of buying at LATTELIER resembles the ordering at the international platforms, as the region, exact address, postal code and full name in Latin characters are specified here. After filling in the data it remains to confirm the method of payment and enter the details of the payment card. There is also a “BUY NOW” button in the card, but with its help it is possible to place an order for only one item.

Additional features

The site has a number of additional tools and options that can replace the consultant and simplify interaction with the online store.

MATCHES

A separate tab where the brand’s stylists publish photos of ready-to-wear looks for everyday wear. Each publication has received a number of photos, as well as quick links to buy the whole set of clothes. It helps to see the combination of things and not to search manually through the main catalog.

Gift cards

The company has developed branded gift cards with themed design and face value up to $500. The card can be timed to a specific holiday (Mother’s Day, Valentine’s Day), or with a standard abstract design. In addition to the order you can add a letter of congratulations and specify the sender. Gift card is activated in your personal cabinet.

Track Your Order

In the “basement” of lattelierstore.com there is a link “Order Tracking”, which will redirect the user to the order tracking panel. To check the status of the shipment the buyer needs to specify the parcel’s track number (displayed in the personal cabinet), as well as the email address that was entered when registering the account.

Newsletter

A standard feature of online stores, which involves sending promotional emails. LATTELIER will send notifications of new collections, upcoming promotions, as well as inform about order status. You can subscribe to emails in the “basement” of the site, or in the account settings.

 

Mobile application

The store has no mobile app. You can browse the catalog, update the contents of the cart and manage your account from your smartphone.

 

Payment and delivery at LATTELIER

The company sends goods with the help of international logistics operators. The buyer receives his order within 7-14 days after its confirmation. LATTELIER also provides free delivery and payment option via electronic services.

How do I pay for my order?

You can pay for your order at LATTELIER by VISA, MC, JCB, American Express and Discover payment cards. The following electronic services are available in the store PayPal.

Ways to deliver the product

Goods are delivered to the border by international operators, and then the customs services redirect it to the transport companies. There is no expedited delivery or list of postal services at LATTELIER.

Ways to return merchandise

LATTELIER’s merchandise can be returned within 30 days of receipt. The company provides for money transfer to the bank account or issuance of electronic credits to the user’s personal account, which can be spent in the online store. If the customer decides to get such credit, the refund amount is 130% of the order price. Expert review can take up to 30 calendar days.

 

LATTELIER bonuses

LATTELIER periodically launches new promotions and sales, most often at the end of the season or before the launch of a new collection. Information about bonus events is published in social networks and on the home page (advertising banners). Other personalized offers may be sent to regular customers by e-mail.

Subscription discount

The online store offers a good discount for new customers who subscribe to the LATTELIER newsletter. In the “basement” of the site there is a separate panel for entering your mail, to which, after confirmation, you will receive an email with promo code for a discount at 10%. The promotion is only valid for the first order.

Sale

A dedicated section in the main menu of the online store, which publishes promotional clothing and accessories. Within the current sale, the customer can place an order and receive a 15% discount. To activate the bonus, the customer must enter the gift coupon LATT15 at the time of filling out the contact information for delivery.

Free Shipping

The delivery and payment rules state that LATTELIER sends the order to the customer free of charge if its total amount exceeds the threshold of $99. The bonus will be activated automatically, and a notification will appear in the shipping section.

Gifts

LATTELIER periodically conducts promotions in which the customer can receive a gift. When placing an order totaling more than $298, the online store will add a fur shoulder bag to the shipment. To receive the gift, you must enter the promo code LATT15 beforehand.

Affiliate Program

Less than a month ago on the platform Admitad an offer from lattelierstore.com appeared. As part of the cooperation, the company promises to pay webmasters a reward of 23.07% for each confirmed and paid order.

 

Complaints about LATTELIER

On the review portals we did not find thematic threads discussing LATTELIER, also there are no reviews on social networks. We managed to find only 10 recent publications on TrustPilot with a rating of 3.3 points out of 5. A part of users praised LATTELIER for its quick order processing and environmentally friendly materials, for the constant renewal of the collection and for the launch of bonus events. The store was also praised for international delivery and competent support service.

However, in the negative feedback we saw the opposite. Dissatisfied participants of the discussion complained about LATTELIER, pointing out the “Chinese” quality, problems with returns and the lack of feedback after the request. Due to the small number of reviews, it is still difficult to draw a reliable conclusion about the store.

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Supervisory authorities

The contact information states that lattelierstore.com is operated by APONIC INC which was placed on the New York Registry of Companies in January 2019. The CEO and Founder is listed as Liang Zhou with the registered office address as 228 Park Ave S 79525 New York, NY 10003. The company is active and registered with the number 5469792.

• View the user agreement on the store’s website

User Agreement lattelierstore.com

LATTELIER’s User Agreement is the Privacy & Term, which can be found in the “footer” of the site. The agreement describes the general rules of use of the online store, the procedure for handling confidential information, the terms of return and limitations of liability. Section 5 of the document states that photos of clothes on lattelierstore.com may not accurately reflect the actual color or shade. The company is not responsible for the difference in colors from the online store’s gallery and the actual product. Complaints for such reasons may be rejected, including the denial of refunds. If the color of the merchandise arriving is of a different palette, then it is subject to the requirements of the return policy.

The company also disclaims any responsibility for posting links on its platform. The user cannot file a complaint against lattelierstore.com for the content of third-party sources. When the user goes to a third-party site, the visitor automatically becomes a party to another contract.

Customer Service

You can ask the LATTELIER manager questions in the following ways:

• email: [email protected];
• social media.

 

Is LATTELIER a scam?

Over the past two years, the view on clothing design has changed dramatically – people have stopped accepting models made of harmful synthetic materials and the fashion industry has started to move towards environmentalism and minimalism. Clothes from LATTELIER is unpretentious, as most of its types combine well with other things, which will be a big plus to complement your current closet. The company uses only organic sources in its production, among which there are things made of cashmere, silk, cupro and safe acetate.

Like other popular brands, LATTELIER has a clear position of gender-blind designs, which allows you to mix and match new creative images. Along with this, we should also talk about the convenience of interaction with the company, as LATTELIER sells most of its products online. In this review we have analyzed the work of the store, studied its catalog, payment and delivery methods, additional tools. In addition, we checked the rating on TrustPilot, bonus terms and legal information. In summary, we cannot say that LATTELIER is a scam. Nevertheless, controversial online reviews leave doubts about the reliability of the online store.

 

Conclusion

By appearance LATTELIER resembles a standard online boutique with beautiful photos, thesis information, quick ordering and “screaming” sales. The brand regularly updates its catalog of clothing and accessories, and compiles ready-made images for a quick purchase. Users can order online and receive a parcel in any country, paying by payment card or through PayPal. The company provides flexible return policies, a personal account for the buyer, and other useful options. However, questionable ratings on the Internet spoil the “impression” of the store, so if you have already bought from LATTELIER, leave your review below.