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One of the largest online stores of original designer clothes and exclusive art objects with fast delivery, promotions and discounts.
Online store
Official website
Head Office
Via Morimondo 17, 20143 Milan
Date of foundation
The owner of the company
Types of support
Feedback form on the siteHelp CenterVKFacebookInstagramTwitter
Support by phone
Social media
English, German, Spanish, Friesian, Italian, Russian, etc.
Payment methods
Credit cards, Debit cards, VISA, Mastercard, PayPal
Buying on credit
Store category
Clothing, Footwear and Accessories
Project Features
One of the world's largest multi-brand online clothing, footwear and accessories stores
Additional services
Size Guide
Shopping Guide
Order Tracking
Employment Opportunity
Project regions
All countries in the world
Shipping methods
Courier delivery, Transportation companies
Courier services
EMS, UPS Express
Delivery time
Until 3 weeksDepends on the region
Mobile applications
There are mobile apps (iOS / Android)
Affiliate Program
Registration3-5% for each paid order
Exclusive collections and unique assortment
Close cooperation with manufacturers, designers and authorized dealers
High quality products
Regular discounts and promotions
Fast delivery and professional customer service
30-day return policy
Quality customer service
Long refund process, sometimes they send goods that do not match the order (according to reviews on the Internet)
Regulatory agencies and laws
Italian law
Company requisites
Overall assessment
Date of update
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      Via Morimondo 17, 20143 Milan

      YOOX is this a scam? Reviews and description

      Published: January 27, 2021 Updated: February 15, 2023

      Online store YOOX is owned by YOOX NET-A-PORTER GROUP, founded in 2000. Today the company owns four multi-brand online stores and is the world leader in online sales of branded clothing and footwear.

      The company has a presence in 180 countries and serves more than four million active customers. It offers a wide range of branded clothing and shoes with delivery to any country in the world. Let's find out if YOOX is a scam or a real online store of authentic brand items at low prices.


      Why YOOX?

      YOOX is not just an online clothing and accessories store. The main difference from other shopping sites is original goods, exclusive capsule collections and a unique assortment of interior items and art. In addition, the online store offers rare vintage finds and books. For 20 years the company has been closely cooperating with producers, designers and authorized dealers, which allows the online store to offer a wide variety of products, including a wide range of clothing and accessories. You simply cannot find YOOX products in other stores, because the principle of work is uniqueness of goods and endless choice. Every season the online store offers new collections, which allows you to stay on trend and create your own unique style.

      What you can buy at Yoox

      YOOX offers its customers a huge selection of designer clothes, shoes accessories, as well as art and design.

      For women

      In this category you can buy shoes, dresses, bags, coats and jackets, sweaters, sweatshirts, jewelry, shirts, jeans, pants and shorts, glasses, swimwear, beachwear and much more.

      For men

      The category offers a wide selection of men's shoes and clothing. Here you can buy sneakers and sneakers, T-shirts and jeans, suits and jackets, shirts, pants and shorts, coats and jackets, sweaters and sweatshirts, safety glasses, beachwear and much more.

      For kids

      The online store YOOX offers a unique selection of brands for children from birth to 16 years. Here you can buy clothes and shoes for girls and boys from world famous brands.

      Design + art

      In this category you can buy art, lighting, books, cushions, furnishings, art books, photographs and limited editions. This category is sure to appeal to designers and people with out-of-the-box thinking.


      How to find the right product at yoox.com

      The search for goods here is organized according to a non-standard principle. You can search for the clothes, accessories, or design and interior items you need in the catalog categories. On the main page of the site yoox.com you will see 4 categories with "More Info" underneath them. By selecting a category and clicking on the "More Info" button, you will see a selection of the top designers and product categories in that section. Here you can go to a full list of brands and search products by brand name or go to a full list of categories where you can search products by name. Also, going down to the bottom of the main page, you can click on "View all categories" and you will see all available product categories on the site. Once you go to the page with the items you want, you can fill in additional filters to narrow down your search results.

      Product card

      Once you have selected an item, you can use the quick view function to see how the clothes look on the model or from another perspective, and go to the product card to learn more about its characteristics. To go to the product card just click on the image of the model you like. In the card you can see more pictures, see the available sizes and colors, read the detailed characteristics, as well as the cost and delivery time.


      How to order from YOOX

      Only registered users can place an order at YOOX. You must register before ordering, and you can also register when you make your first purchase by entering your registration data in a special form.

      How to register at yoox.com

      Registration on the site yoox.com takes no more than 5 minutes and is absolutely free. Once registered, you will be able to shop quickly and get access to special promotions and discounts. You can register with YOOX through your Facebook or Google account. You can also register through your email account. In this case, you will need to enter your first name, last name and come up with a password. After that, you will need to specify your gender, date of birth and mobile number. Please note that YOOX registration is only available from the age of 18.

      Personal Cabinet

      If you register on the site yoox.com Before you start shopping, don't be lazy and fill in all the data in your personal cabinet. Here you can specify your date of birth, update the registration data, as well as save the delivery address and payment details, but most importantly, in the Personal Cabinet you can fill in the category "My sizes" so that the system will give you in the search only those products that match your clothes and shoes sizes. After filling in all the data, you can start shopping.

      How to place an order at yoox.com

      To place your order, choose all the models you like in the catalog of the online store and put them in the shopping cart. Then go to your cart and read the list of your purchases. Next, select the delivery method, activate the promo code, if any, and click on "Continue to order". In the next step, enter the recipient's information, delivery address and select a convenient payment option. After completing the order, you will be able to track the status of your order in your personal cabinet, and you will also receive system notifications on your e-mail when the status of your order changes.

      Additional features

      In addition to exciting shopping, the online store offers customers and additional services.

      Shopping Guide

      If you can't make up your mind, try YOOX's shopping guide. Here you'll learn about new collections and trends, popular designers and learn how to create a personalized look.

      Size Guide

      If you're not sure about your size, the YOOX size chart will help you with your choice. Here you will find instructions on how to determine your clothing or shoe size.

      Order Tracking

      You can track your order on a special page. Here you need to specify the order number, and then you will get full information about the status of your purchase.

      Knowledge Base

      Under "Help" you will find all the necessary information on ordering, delivery and payment, as well as be able to read the answers to the most common customer questions.


      Want to work for the largest online sales company for branded products, go to the "Jobs" page and check out the offers.


      News is a great way to be the first to know about promotions, discounts and new arrivals. Enter your gender and email address when you sign up for the newsletter.


      Mobile application

      The app can be downloaded from the App Store and Google Play. You'll find exclusive offers and style tips from the trendsetters in the mobile app. You'll find brand-name products, unique limited edition collections and an unforgettable experience. The app will also let you find out about new promotions, discounts and keep track of your orders. Just like on the official website, in the app you can save the delivery address and payment card data, for a faster and more convenient shopping.


      Payment and delivery at YOOX

      The YOOX online store delivers its products to more than 180 countries around the world. Each buyer can choose a convenient payment option and receive his order in the shortest possible time.

      How to pay for the order

      You can pay for your order on YOOX in two ways:

      • Payment by bank card. The online store accepts payment as creditas well as debit cards Visa, MasterCard and other popular systems. When selecting this method of payment you will be asked to fill in your payment information. The money from your payment card will be deducted only after sending the goods.
      • Payment via PayPal. If you have an account in the payment system PayPal, you can choose this payment option. If you choose this method, you will be redirected to the page of the payment system, where you need to choose a convenient payment option and make the payment.

      When paying for your orders you can be sure that your payment data is completely secure. The transfer of payment data is carried out using high security standards, which is guaranteed by the VeriSign system, which completely eliminates the possibility of transferring your data to third parties.

      Ways to deliver the product

      Please note that orders over 200 euros or weighing more than 31 kg are subject to customs duties and taxes. In this case you will have to pay 15% of the value of the shipment.

      Ways to return merchandise

      If you wish, you can easily make a return within 30 days of delivery. It is necessary to fill out a return form and send the goods to the warehouse of the online store by the delivery service of your choice. Return shipping costs are paid by the buyer. Once the product is received, you can receive your money back in the same way you paid for it. Please note that personalized or made-to-order items cannot be returned. You also can't return items with damaged packaging or signs of use. If you receive defective products, the YOOX online store will bear all the costs of return shipping and will refund your money including the shipping costs.


      Bonuses at Yoox

      Registered YOOX shoppers have access to closed discounts and promotions. At the time of writing, the following promotions are available on yoox.com.

      The last copy

      Want to buy a branded item at a discount of up to 30%, keep an eye on the "Last Issue" category. New items at a discounted price appear here daily.


      In the Sale category you'll find products with discounts up to 70%. Here you'll find brand-name products from world-renowned manufacturers.


      You will receive your first YOOX promo code immediately after registering for the newsletter subscription. The online store will give you a discount on your first order of 10% of the total value of your cart. You will also receive promo codes in an individual newsletter for each holiday and your birthday, or you can get it as part of promotions in social networks and on the websites of the company's partners.

      Affiliate Program

      If you have your own themed website, you can become a member of the YOOX Affiliate Program. By becoming an affiliate of the leading virtual multi-brand clothing, design and art store, you can receive a commission for every order placed by your site users. In return, you will be able to offer your users an endless variety of products, the highest quality and speedy delivery. The affiliate program is free and profitable. YOOX will provide you with all the tools and graphics you need for your work. From partner networks rewards are also in effect. Thus, the Spa Network "Where's the Elephant?" offers 5% from paid orders and 3% from paid orders through cashback sites, coupon sites and loyalty programs.


      Complaints about YOOX

      Opinions about YOOX are divided among Internet users. As often happens, we found positive reviews about the online store, as well as complaints about YOOX. Some dissatisfied customers have written that they have received goods that do not correspond to the order and have not received a refund. The administration of the online store replies that you can always contact the customer support service and receive an answer on how soon the money will be returned. Also note that in accordance with the contract of sale, the cost of returning the goods of improper quality, as well as goods that do not match the order is the responsibility of the seller. This means that once you have sent the goods back to the warehouse of the online store, you will receive all the money, including the cost of delivery and return shipping.

      Also, some customers doubt the authenticity of the goods they received. Some claim that when they received the goods they found, in their opinion, counterfeit. However, the administration of the online store assures that only original branded clothing is presented on the site, and the service can provide buyers with the relevant documents and certificates. Most of the buyers of the online store YOOX satisfied with their purchases. Satisfied customers note the high quality of the goods, always good discounts and promotions, as well as fast delivery and professional customer service.

      If there are any reviews about the YOOX online store, we'll be sure to post the information on social media. Sign up so you don't miss anything!

      Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!


      Supervisory authorities

      The YOOX online store is owned and operated by YOOX NET-A-PORTER GROUP. The company is officially registered with the Chamber of Commerce of Milan and has tax number 02050461207. Its head office is located in Italy at Via Morimondo 17, 20143, Milan. The relationship between seller and buyer on the website is governed by the provisions of the public offer and the privacy policy.

      yoox.com User Agreement

      The YOOX User Agreement is referred to as "Terms of Use. YOOX NET-A-PORTER GROUP S.p.A. wishes you to use the services of the website to purchase the items presented in the online store. Please note that the use of the website is only available to adults of the age of majority in their own country. Before buying on the site you must pass the registration procedure and create an account.

      The operation of the online store, as well as the relationship between the seller and the buyer are governed by applicable EU and Italian legislation on consumer protection. In the event of disputes and disagreements, the parties must seek to resolve them amicably out of court. For an amicable out-of-court dispute resolution you can use the free platform provided by the European Commission. If no agreement is reached on the dispute, either party may take the case to court.

      Customer Service

      YOOX customer service is available every day from Monday to Friday from 11:00 to 23:00 Moscow time. You can contact the customer support service by phone listed on the website or via the feedback form. You can contact the customer support service if you have any questions, as well as in case of difficulties with registration order. The professional YOOX support service will answer any of your questions, and, if necessary, help you to place your order.


      Is YOOX a scam?

      Given the large number of online stores selling fake brands, many users are interested in YOOX - is it a scam or on this site you can really buy quality branded items. To answer this question, we conducted our own investigation and found that the vast majority of buyers do indeed confirm the originality of the purchased goods, as well as the availability of certificates and other documents confirming the authenticity on request.

      We also analyzed the legal information about the company owner and the work of the site itself. Based on the results of our little investigation, we can confidently state that YOOX is not a scam. Here you can really buy clothes, shoes, accessories, as well as interior and art objects from internationally renowned manufacturers. Today the YOOX online store is one of the largest and most reliable on the web.



      If you know the price of designer brand clothing, and you do not want to be part of the gray crowd, you will definitely be interested in the online store YOOX. It sells original brand-name clothing, shoes, accessories, as well as art and interior decorations. With YOOX online store you will always look as if you have just stepped off the catwalk. The platform offers the latest models from the most famous designers in the world. Here you will find products that are very difficult to find in other online stores. Each registered customer of YOOX online store can get additional discounts and bonuses, as well as gifts for birthdays and other holidays. Hurry up to register on the site and get your first 10% discount promo code.

      Assortment of goods
      Easy ordering
      The work of the store delivery service
      Convenience of returning goods


        YOOX reviews

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      • 2
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        Assortment of goods
        Easy ordering
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        Fake for a hefty price

        This is the last time I buy from this site. I have long suspected that not all products here are original, but the last jacket a la Roberto Cavalli( from Cavalli there is only the name)-this is beyond the line. Cheap Chinese knockoffs of a well-known brand for 500 euros!!! No answer to letters and calls… Read more

        • Large selection of products with discounts
        • A lot of outright Chinese fakes
      • 1
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        Assortment of goods
        Easy ordering
        The work of the store delivery service
        Convenience of returning goods

        This is the first time we ordered a jacket from this online store and the last. The jacket came torn, filed a return on 12/26/21. Since 19/01/22 it is lying at the customs in Italy. Tried to contact customer service by phone — number does not exist. Wrote to e-mail — ignored. Said I would wait up to… Read more

        • Returns
      • 3.8
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        Assortment of goods
        Easy ordering
        The work of the store delivery service
        Convenience of returning goods
        Both complaints and positive comments about YOOX...

        Both complaints and positive comments about YOOX are plentiful. Negative reviews are related to the fact that customers received goods that do not match what they ordered. There are also problems with refunds. Some customers believe that they were sent a fake instead of the original product. With regard… Read more

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