StrawberryNET is this a scam? Review and Customers Reviews

Strawberry Limited was founded in 1998 and is based in Hong Kong, China. It is a major worldwide reseller (200+ countries) and the winner of the 2007 BizTrade Circle of Excellence Platinum Award. The seller’s catalog contains 33,000 items from well-known brands. Delivery is by courier and mail.

Can the supplier of goods offer their customers competitive prices and is it safe to work with them? Most importantly: StrawberryNET – Divorce or reliable online store? Let’s find out.

 

Why StrawberryNET?

Consider the benefits offered by this seller:

• Seller with a long history – 20+ years on the market.
• In the catalog of the online store 30,000 products from 800 brands.
• Free samples are provided to partners and customers (if available from the vendor at the time of request).
• Payments for purchases are made in 27 types of currency.
• Strawberry offers a huge number of bonuses: sales, seasonal discounts, minimum value items (for 1$, for example), loyalty program cashback, etc.
• Useful options on the site (favorites, online tracking, reviews and ratings of products left by customers).
• Free shipping worldwide (regardless of your region) and a flat shipping amount if your check is less.
• Multilingual support.

What can I buy at Strawberry No?

In the catalog of the online store strawberrynet.com The company presents men’s and women’s perfumes and cosmetics, broken down into several categories: skin care, makeup, hair care, cosmetics on a natural basis.

Skin Care

This group of products includes 8 main areas:

• Eye and lip products – serums, masks, soothing lotions, smoothing creams, balms, fluids and gels for makeup removal, etc.
• Eyelash products (night, day), to make them thicker and more voluminous.
• Facial products – BB and CC creams, exfoliating and peeling cosmetics, primers and bases, foundation moisturizers, serums and concentrates, masks, tonics and sprays.
• Body care products – deodorants and antiperspirants, shower products, hand and foot oils and creams, drainage and other oils, gels, talc, etc.
• Products for the neck and décolleté zone – strengthening, toning, rejuvenating, smoothing, restoring, protecting.
• Sunscreens – mineral powders, gels and creams against and for tanning, regenerating line (to eliminate the effects of burns), etc.
• Dental care products. Professional toothpastes and rinses.
• Accessories. Absorbent and absorbent wipes, micro-needle rollers, black spot removal tools, scrubbing tools and more.

There are individual items as well as kits for comprehensive care. A choice of 8000+ items.

Makeup

Powders, shadows, mascaras, eyeliners, pencils, serums and moisturizing eyelash conditioners, lip and cheek pigments, lipsticks, glosses, bronzers and highlighters, blushes, bases and primers, concealers, basic powder, moisturizing foundations, nail polishes and, again, accessories: brushes, tweezers, tweezers, cleaning soaps, powder-filled compacts, cuticle clippers, etc.д.

Hair care

This includes intensive (caring, moisturizing, conditioning, complex) products in the form of masks, serums, concentrates, hair conditioners, styling products and shampoos. There are more than 3600 items in this section.

Perfumery

Fragrances for shower and bath (gels, creams, oils, milk, foam, soap, scrubs, essences), women’s fragrances in the form of perfumes, colognes, perfumes and toilet waters, fragrance sets and fragrance/deodorants for the body (lotions, gels, creams, deodorants, etc.). – Some of them are also present in other categories of the catalog). And fragrances for home: diffusers, room sprays, candles and scent sets.

Products for Men

All of the products listed above, but aimed at men and their skin types: cosmetics for the face, eyes, lips, body, sun protection and grooming products are collected here. And also products for shaving (before, after, during) – a total of 620 products. Men’s perfumes (about 2,000 more products) are placed under a separate heading.

Natural-based cosmetics

This is a special kind of product offered by Strawberrynet. Natural Beauty is represented by 14 collections: Bio-Tech Absolute Youth, Yam Collagen, NB, NB-1 Ultime Restoration, NB-1 Water Glow, NB-1 Crystal, NB-1, Hydrating, Spice of Beauty, Spice of Beauty Essential Oil, Centella, Revital, Stremark and Intensive Renewal. It is based on natural ingredients and a minimum of synthetics. There are currently 94 products available to order.

 

How do I find what I want on strawberrynet.com?

When searching for products on the site strawberrynet.com used:

• Navigation bar.
• A catalog broken down by product type (for whom, for what purpose) and brands.
• Filters (by collection, promotions, cosmetics subgroups and characteristics), sorting (by popularity, discount size, price increase, first letter of brand or name) and display settings in each product subcategory (display by list or gallery).

Favorites can be saved by pressing the heart (they will be available in the “Favorites” section of the personal cabinet). And the top ones (the most popular) are placed above the list of results.

Product card

In the product cards on the site, in addition to general information (name, brand, price) and photo gallery, you will see:

• Sales statistics for the last 12 months;
• Rating and customer reviews (reviews);
• Information about product participation in promotions;
• More detailed characteristics (volume, purpose, effect). Most often just a few basic ones.

Also added buttons for favorites, share on social networks, and write a review (the latter can only be done by authorized users). Below are blocks with recommendations (“Favorite bestsellers” – based on the user’s overall activity, “Recommended for you” – based on your activity) and recent views (“You’ve recently viewed”).

 

How do I order from Stroberries No Com?

Orders in strawberrynet.com are made only through the cart of the site. You add the selected items to the cart, leave a request, pay for everything (the store operates on a prepayment system with all countries) and wait for confirmation. After that the goods are taken for delivery.

How do I sign up for StrawberryNET Com?

To create an account, click “Sign in” above the main menu (between the search bar and the favorites button) and select the “First time here?” tab in the form that opens. And then fill in the fields in the form that appears: first name, last name, email address, password and its confirmation (re-enter). Pass a simple captcha (put a tick to confirm that we are not a robot). If you want, agree to be kept informed. That is all. You can go to a personal cabinet, make purchases, write reviews.

Personal account of Stroberries Com

The strawberrynet.com User Area contains 6 sections:

• “Account” (designated as “Account” in the drop-down menu). It contains information about the status of your bonus account within the loyalty program (we’ll come back to it later).
• “Favorites. The list of favorite products (marked with a heart).
• “Points”. Statistics on the crediting and spending of bonus units, as well as the status of bonus processing (when the purchase is made, but the points have not yet been credited).
• “Orders. Purchase history with details.
• “Reviews.” The reviews you leave (the seller calls them reviews) and the form for writing comments on the products you buy.
• “Settings. Editing/adding personal data: Name, login (username), phone number, gender, date of birth, password, shipping address, mailing preferences (what topics are interesting).

How do I order from StrawberryNET?

Begin the checkout process by adding the item to the cart. You won’t see a pop-up window asking you to go to it, so move your cursor to the bag icon in the upper right corner and select Checkout. The next page will ask us to sign in or sign up for an account, if we haven’t done so already (as you can see from the steps above when you sign up for an account on strawberrynet.com). If we are logged in, we will still be asked to check if we are in the right account. We check and then (“Checkout”). We enter the address data to calculate the cost and indicate the available delivery methods. As well as your name and phone number for contact.

Choose a method from those available. Optionally add related products to the order, or a greeting message (if we order the product as a gift for someone). Specify the details, from which we will make an advance payment (in our case bank cards were offered several payment systems: Yandex.Money and PayPal). If available, enter a promo code for a discount. And confirm the payment. After this, a new order with an individual number assigned to it will appear in the order history of your personal account. And a confirmation email will arrive.

Additional features Stroberries No

Additional features include strawberrynet.com (in addition to product selection, ordering, payment, delivery, and registration/LC management), we’ve included the mailing list, the wholesale program, customer reviews and ratings, and online shipment tracking, which is traditional for such online stores. Let’s talk about each area separately.

Newsletter

To receive notification letters not only on orders, but also containing special offers, information on starting bonuses and other company news, you need to sign up for the newsletter. It also entitles you to birthday gifts and an 8% discount on your first order. To subscribe, just fill out the form in the footer (basement) of the site or check a box during registration or in one of the sections of your personal cabinet (there you can also unsubscribe at any time).

Wholesale program

The company works not only with retail customers, but also with wholesale buyers. They can be both individuals and legal entities. Access to the whole catalog and discounts are offered, but the seller has the right to limit the number of items in the order of the wholesale buyer. You will need to contact support via the feedback form to find out the reasons and to edit.

Online order tracking

Since orders placed on strawberrynet.com are shipped internationally, there is always the risk that they could get lost. There is an online tracking option for each shipment to get a report. A form for entering the order number (assigned immediately after checkout) and requesting details opens by clicking on the button with the same name at the top of the site.

Ratings and customer reviews

Registered users of the online store can leave reviews (designated as reviews) and rate purchased products. Based on them the seller forms ratings which you see in the product cards. According to the rating (popularity) you can also sift out products when searching – the appropriate filters are added for this purpose.

Mobile app strawberrynet.com

The online store is available not only as a web version, but also as a downloadable mobile app for iOS (versions 10.0 and later are supported) and Android (no older than 4.1). You can find it in Google Play Market and App Store. The functions of the mobile app are the same as those of the desktop:

• Register and manage your account.
• Selection of products from the catalog.
• The registration of orders and their payment.
• Tracking of shipments.
• Multilingual support.

It is rated 3.5-4 points out of 5 depending on the platform. Complaints are mainly related to the disappearance of orders at the delivery stage and technical problems using the software (products are not displayed in the cart, the payment buttons do not work, etc.).

 

Payment and Shipping at Stroberries Net Com

Seller strawberrynet.com works on prepayment (100% of the amount in the cart, including the cost of goods and shipping) and supports 2 basic types of calculation:

• VISA, MasterCard, American Express, Discover, JCB, Diners Club, KCP.
• PayPal (recall that this provider supports refunds in the case of confirmed fraud).

Boleto, EBANX, Nordea, Alipay, 99bill, Tenpay, BankIn, UnionPay, Yandex. Please note that conversion is done in European currency, and all commissions are paid by you, so the amount you pay may be higher than what you see in the cart at the initial stage of checkout. Once you have paid everything, the order is transferred for delivery (it is stated that within 24 hours, but judging by the reviews, the process may take several days).

How do I pay for my StrawberryNET Com order?

Payment is the final stage of ordering at strawberrynet.com. After we fill out the form and provide personal data and delivery address, the system will prompt us to choose a convenient method of payment and fill out a form with details, and then confirm the transaction.

Shipping options at Strotherry Com

Seller works with international courier and domestic postal services. Specific items are not listed on the site. Only formats and deadlines are indicated:

• Express – within 2-3 business days for all regions. When we placed the order, it wasn’t even offered.
• Standard with the customer’s signature upon receipt – within 4-6 working days to major population centers, 7-10 working days to the nearest regions and 10-14 working days to remote areas.
• Standard without a signature – within 10-14 working days to large settlements, 7-10 working days to the nearest regions and 14-21 working days to remote areas.

Free shipping is also available to customers. However, there is a notice on the site that at this time, due to the situation in the world, you have to pay a fee of 2.5% if the company will compensate you for the transportation of the parcel. Additionally duty charges may be charged (this is done at the time of delivery).

StrawberryNET’s return policy

You have 30 days from receipt of your package (but within 3 months of placing your order) to return any Strawberrynet product you don’t like by paying for it to be sent back to the seller. The product must not have been damaged, opened, or used. If it is faulty or a mistake by the company (wrong product, volume, or features), you will be reimbursed for the cost of return shipping. Exceptions: perfumes and fragrances are not exchangeable/refundable under any circumstances. You should contact customer service before shipping, discuss the situation and obtain approval and instructions. You will be reimbursed when you receive your product back.

 

Strawberry Bonuses No

I strawberrynet.com an extensive system of bonuses. The offers are, of course, similar to each other (sales, discount on the first order, products of the day and month, products with a special price tag), but there are a lot of them. In addition, most are either permanent or for a long time (at least a month).

Discount on first order

If you sign up for the Strawberry newsletter, you get a 10% discount on your first order, plus increased cashback of 4% of the loyalty program check (we’ll tell you about it later). The bonus is valid only for new users of the online store.

Discounts on the best products of the month

By analogy with the goods of the day, there are sales of the month. Each month there is a new selection. Right now it’s 300+ products from 6 categories: Skin Care, Makeup, Hair Care, Men’s Perfume, Women’s Perfume and Men’s Skin Care. Savings reach 75%.

Love Your Hair” campaign

Same sale, but covering only hair care products. Discounts of up to 60% are promised.

Discounts on the Top 40 of the month

Each month 40 promotional items are discounted up to 70%.

Discounts on DeMon masks

Taiwanese brand DeMon’s moisturizing tissue masks with natural honey are currently on sale at strawberrynet.com for $10 instead of the usual $60.

Affiliate program strawberrynet.com

The online store has no affiliate program.

 

Complaints about Strotherry No Com

The bulk of Strawberry’s reviews are concentrated on reviewers like Trustpilot. And here the seller’s rating is sufficiently high: 4.5 points on a five-point scale. Among the positives noted by customers are good prices, the ability to order from different countries and great bonus offers. From the negatives – problems with payment, delivery charges and delays in receiving orders. On other sites evaluations are worse. Buyers complain about the unpredictability of delivery: in their words, there is not always a guarantee that the goods will reach you. And some of them say that the seller sends expired products. Although there are positive reviews: for many strawberrynet.com is one of their favourite online stores.

If there are any reviews about StrawberryNET online store, we will be sure to post the information on social media. Sign up to make sure you don’t miss anything!

Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!

 

Supervisory authorities

Strawberrynet.com is owned by the company of the same name (Strawberry Limited), allegedly registered in Hong Kong, China and governed by local law. No confirmation of this registration could be found in the public registries of the jurisdiction, not only due to the lack of translation from Chinese, but also due to the constantly occurring errors on the site. Other directories and Internet resources also do not provide information about the organization.

StrawberryNET Com User Agreement

User Agreement strawberrynet.com (“Site Terms of Use and Legal Information”) is a very capacious document reflecting the specifics of working with the resource and the obligations of the seller and the buyer to each other. Let’s look at a few of the provisions. For example, Strawberrynet commits you to send all appeals, claims and legal questions electronically – to the email address indicated in the contacts. Only then will they be official.

The company does not guarantee uninterrupted (uninterrupted) functioning of the site. And it is not responsible for your losses as a result of malfunctions of this functioning. In addition, the information in the catalog and sections may be inaccurate/inaccurate and is not considered as a guarantee, legal obligations are just recommendations.

Only a person over 18 years of age can use the service. In addition, you take responsibility for all actions within your account and the authenticity of the data specified in the process of working with the online store.

Chinese law applies to all actions by the seller, which defines the boundaries of the obligation.

Stoberry Com Customer Service

As we’ve already mentioned when reviewing the terms of the online store’s user agreement, the only official way to contact Strawberrynet is by email – emails are sent to [email protected]. But you can also contact the company’s customer service in other ways to get advice:

• Call the Hong Kong office at 852-3516-87-19. Open daily from 01:00 to 15:00 GMT (i.e. from 4am to 6pm Moscow time).
• Through the feedback form on the website.
• Through the seller’s social media communities on Facebook, Instagram, Pinterest, Twitter (message to admins).
• Also available is a FAQ section with answers to the most common questions and a physical address of the company – for sending correspondence.

 

Is StrawberryNET a scam?

StrawberryNET – is an international online store owned by a Chinese company. It is difficult to confirm its registration (due to problems with the Chinese registry), and the seller has not posted official documents or certificates on the site. So we have to take his word for it, as they say. Especially since it exists on the market for 22 years. There is no direct communication with the owners of the service, so the support on the site is not the fastest.

Prepayment is valid, but you can always make a payment via PayPal and recall it if the order is not fulfilled (the company itself, without your involvement, regulates the issue with the seller). The presence of this method of payment in itself indicates that the vendor is not aimed at fraud (at least in its blatant form). Reviews of the site are generally positive. Although there is plenty of criticism. And it is mainly associated with long waiting for parcels or even their loss. So Strawberrynet – it’s definitely not a scam.

 

Conclusion

StrawberryNET – is an opportunity to buy branded (and sometimes exclusive) beauty products cheaper than in boutiques. Here is just a huge catalog and a lot of bonuses, introduced a fixed amount of delivery to all regions and countries of the world and free delivery of orders, is accepted 27 types of currency (though, the custom currency is still converted by European ones) and multilingual support. Of the minuses – problems with delivery of parcels to customers (if you believe the reviews), 100%-prepayment for all purchases and recently introduced a commission for sending packages, transportation of which is paid by the company.