Shein is this a scam? Review and Customers Reviews

Shein – that online store of fashionable clothes and shoes. The main, but not the only, direction is the sale of women’s clothing. In addition, the site offers men’s and children’s clothing, accessories, footwear for all seasons, and home goods. The company was created in 2008 and now sells its products in 220 countries. At least that’s what it says on the store’s official website.

But is this really the case? Does Shein deliver the goods purchased to customers or does it just collect money from them and block user accounts? That’s what we’re going to find out today. We will also find out on what terms delivery is possible, how to order at shein.com, and in general, whether the online store is doing business honestly or simply cheats its customers for money.

Why Shein?

From what is stated on the website shein.com the following advantages can be emphasized:

• Marketers and designers Shein strictly follow the modern fashion trends and put only trendy things on the site, so that fashionistas do not have to trawl the expanses of the Internet in search of trendy clothes and shoes.
• Shein makes its own clothes, rather than buying them from suppliers, which gives the store’s products uniqueness and brand identity. Once the design is created, the products are made on high-tech equipment, which protects against the purchase of low-quality items.
• The customer support service of the store is multi-lingual – you can communicate with specialists in different languages.
• The site offers coupons, discounts, partnership work and opinions from fashion bloggers. Therefore, Shein will be of interest not only to ordinary shoppers, but also to businessmen, correspondents in the fashion world and those who want to learn something more about current clothing trends.

What can you buy in Shein?

The entire assortment of the online store shein.com is divided into several large sections, in which you can find something interesting for yourself.

Men’s clothing

Both young people and respectable men can find clothes here. For them, there are pants, shirts, beach shirts, hawaks, shorts, flip-flops, shoes, glasses, hats, scarves, swim shorts. You can go to the “Sales” section and buy something at a discounted price. There are also men’s costume jewelry, bags, and even phone cases.

Women’s clothing

This is the main component of the site’s assortment. From several hundred, if not thousands, of items every fashionable woman can choose a stylish swimsuit, beautiful underwear in sets or individually, blouses, capri pants, trendy shoes or sandals, coats, tracksuits, tops. In the accessories subsection you can choose shoulder or belt bags, stationery, bracelets and necklaces, rings, wallets, hair care products. Also available are jeans, jackets, women’s strict pants, leggings and shorts. A unique feature is emphasized by a separate section for women in the plus size category. Thanks to it, a huge number of chubby women will be able to dress in Shein in fashionable dresses, skirts, pants, swimwear.

Children’s clothing

This section includes products for babies, such as bodysuits, booties, scrunchies, baby shoes and even kits for baby photo shoots. For teenagers there is almost the same range as for adults: casual wear, shoes, bathing and pajama items, hair jewelry, socks, suspenders and belts.

For Home

To create and maintain a cozy home, you can buy designer linens, curtains, tulle, tapestry fabrics, and lighting fixtures. For the kitchen and bath there are aprons, cutlery, crockery, shower curtains, towels and storage accessories. There are also decor items and sets of decorations for different holidays.

How do I find the right product at shein.com?

Finding something suitable for yourself is not difficult. First choose a category from:

• Male.
• Female.
• Children’s.
• Size Plus.

And then go to the desired subsections. You can apply filters, such as sizes or colors, sleeve length or sale items. In addition, you can specify the price range of the product and select a style, such as “Casual”, “Street” or “Holiday”.

Product card

When you find the right product, go to its card and look at the detailed information. In the card you can read customer reviews, presented in different languages, but with the possibility of automatic translation. Also here you can choose the color and size. When choosing a size you can see the main parameters in centimeters. And of course there is a detailed description of the item, its material, type, print (if available), lining, type of neckline, etc. Photos of each item when enlarged have a very good clarity of drawing, which allows you to see before buying every little detail.

How do I order from Shein?

Place an order online shein.com is only available in one way, to checkout and pay for it online. After selecting a product, you need to add it to the cart to place your order, and then you need to create a personal account, without which the purchase is impossible.

How do I register at shein.com?

You can register immediately, before browsing the catalogs, or before you pay for an item. Enter your email address and come up with a password. You will receive an email with an account confirmation link, click on it, and your registration will be completed. In addition to ordering, creating an account allows you to receive personal support, participate in bonus programs and promotions, as well as receive information about new Shein products and other company news.

Personal Cabinet

Personal account of the online store shein.com has many tabs and information sections. For example, going to “My Profile”, we see five separate sections for specifying addresses, payment methods, sizes, account security settings (password change data). Next comes the “My Assets” section, which is divided into:

• My points.
• Gift Card.
• My Wallet.
• My coupons.

This is all about bonuses from shein.com. “My Orders” is subdivided into order history, unpaid merchandise, return merchandise, shipped and processed orders. “My interests”. This is the section with the favorite products. Marked and recently viewed products are contained here. There are also separate tabs with a link for customer support and legal documentation, which we’ll talk more about later.

How do I place an order at shein.com?

To place an order you need to go to the cart and, if this is your first time on the site of the store, fill in the fields for specifying the delivery address and method of payment. Then click on “Continue shopping” on the right side of the screen and enter your payment data.

Additional features

In addition to the standard services for the online store (order tracking, delivery, newsletter) on the site you can participate in the blog.

Blog participation

Girls can email [email protected] and participate on the Shein blog. Program administrators will research the candidate’s social networks, conduct a conversation, and possibly send free clothing in exchange for advertising Shein products on social media.

Mobile application

The company has developed mobile applications for the Google Play Market and Apple Store. The app takes up little space on the phone, works quickly, and ordering through it is even easier than from the desktop version of the site. The entire assortment is also divided into groups and subgroups, the photos have excellent clarity, there is sorting by product novelty or by price. You can apply filters or buy goods on sale.

Payment and Shipping at Shein

Shipping is available to almost any region of the world, for this shein.com The system of transcontinental logistics using airplanes, airliners, trains, and other wheeled transport is well established.

How do I pay for my order on Shein Com?

You can pay by plastic card, and it doesn’t matter, credit she or Debitas long as it is named. Additional payment methods include PayPal and wallet Qiwi. After specifying the delivery address and choosing the payment method, you simply enter the card data and click on the payment button. You can apply a promo code or pay for part of the product with bonus points received earlier.

Ways to deliver the product

You can calculate the cost of delivery in the section of the same name on the site. There is a choice of normal or express delivery, the cost is calculated individually for each region of the country. At the moment the store does not work with pickup points and does not deliver purchases to the door. The site has a warning that due to customs procedures, weather or other conditions delivery time may be extended up to 60 days. Delivery time is calculated from the time the item leaves the warehouse, not from the time it is paid for on the site.

Ways to return merchandise

The company allows you to return items if they don’t fit you or are defective. There are some categories of items that cannot be returned. They include: underwear, bodysuits, swimwear, jewelry, and some accessories. Returns can be made within one month of receiving the item at the post office. A prerequisite for accepting a return is to notify the store in advance of making the return. And, of course, the item to be returned must be in the proper form, with tags, labels and packaging, if any.

Shein Bonuses

Shein.com has a whole system of different bonuses and promotions for its customers. Let’s take a closer look at each of the offers.

Sale

At the moment, the online store is holding a sale, in which discounts on goods reach 70%.

Discounts up to 20%

Discounts from 12 to 25% when ordering from 2200 rubles.

First order discount

The first order discount is 10%.

Hot sale

As part of the hot sale, you can buy items on the site at a discount of up to 70%.

Coupons

Periodically, you will receive emails from shein.com containing promo codes that will give you an additional discount. You will also receive your first coupon code when you register on the site, it gives you 10% on your first order. You can also download the mobile app and get a 15% discount for your first order using the promo code.

Free Shipping

The service is valid when ordering goods for a certain amount.

Bonus points

When you shop, you’ll earn one bonus point for every dollar you spend. Points are deducted at the rate of 100 points = $1. This way you can pay up to 70% of the cost of goods. Accumulated points can be monitored in the personal cabinet of the store.

Affiliate Program

Store shein.com offers everyone to take part in distributing the Shein brand on social networks or other personal sites. Your referrals will bring you 10 to 20% from each item purchased. There’s also an additional monthly cash bonus for affiliates, but it’s not specified what kind. Check with Shein’s affiliate support for details.

Complaints about Shein

Reviews online about shein.com are equally divided. While 50 percent of buyers write about the admirable quality of things, fast delivery and low price, other 50%s report the opposite. Some reviews include a photo of the product arriving that shows not very good tailoring. There are comments about the paid item not being in stock, and the seller has not returned the money for it. What to believe more, you decide for yourself. Nevertheless, almost everyone notes the fast delivery and the low order amount for the purchase to be delivered for free.

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Supervisory authorities

Online store shein.com is owned by ZOETOP Limited of Hong Kong, which is located at 11-12 2/ Hong Leong Plaza (Phase 1) NO.33, LokYip Road, Fanling NT, Hong Kong. The company is regulated by Chinese law.

View the user agreement at shein.com

Shein.com User Agreement

The offer details all the nuances of working with shein.com. Here you can learn details about placing orders, the rights and obligations of the buyer and the seller, and much more.

So, for example, if you ordered something, but that particular item was out of stock, the seller has the right to replace it with a similar item without prior notice to the buyer. To prevent this from happening, it is necessary to specify in the commentary to the order that replacement is not possible.

In general, this document is quite large, and it makes no sense to list all the details here. So carefully study the conditions of use of shein.com on your own before you are going to make a purchase.

Customer Service

The following methods are applicable for contacting support representatives:

• Correspondence in online chat rooms. This method works from 9 a.m. to 6 p.m. on weekdays. The time is Moscow time.
• Correspondence in the feedback form. Responses to messages are received within 48 hours.
• Correspondence in the official Facebook group.

Is Shein a divorce?

Shein – is a Chinese online clothing, footwear and accessories store with many years of experience in the international market. During its existence, it has managed to earn both positive and negative reputation. When ordering goods, you need to learn the intricacies of delivery and clearance to avoid unpleasant situations (for example, such as independent replacement of goods by the seller). Nevertheless, Shein sells its products all over the world and is very popular with customers. Based on the information we studied today, we declare that shein.com is not a scam, but a decent online store.

Conclusion

Shein – is a great alternative to popular stores. It sells products for children, men’s and women’s clothing and shoes, household goods, accessories and other items so often needed in everyday life. Ordering a product here, in most cases, you will wait for a parcel not long. For customers use various systems of discounts and rewards for distributing the brand, there is a program that allows fashionistas from all over the world to get brand products for free, advertising them on personal Internet resources. We recommend checking out shein.com, you’re sure to find something interesting for yourself there.

If you or your acquaintances have already purchased from this store, describe in your comments the details of working with shein.com. Whether the goods arrived match the ones presented in the photos on the website, whether they are of high quality, how quickly the delivery was carried out. We post all reviews (censored), so that our readers can make the right choice among online stores.