Rugs USA is this a scam? Review and Customers Reviews

Rugs USA – is an American company specializing in the sale of furniture and home products, focusing on a wide range of rugs of different types, designs and sizes. The organization began its activities in 1998, and today it is one of the most popular brands offering good quality goods at a low price. Rugs USA conducts all of its sales activities online, allowing everyone to make a purchase from the comfort of their homes. However, some online retailers can be unscrupulous, and so you should make sure that the company is reliable before buying anything from the website.

That is why in this review we will examine the activities of online store Rugs USA, study the catalog, delivery and payment rules, additional services, as well as check details and read online reviews. After that, we’ll be able to understand if Rugs USA can be trusted and if it’s a scam?

 

Why Rugs USA?

First of all, the company is known in the West as one of the few organizations offering to buy quality carpets, lamps and poufs at low prices. Such a policy is due to close cooperation with designers and production factories, which allows Rugs USA to fully control the pricing and not to overprice. Today you can see a lot of similar online stores in the network, but to understand why you should choose Rugs USA, it is necessary to highlight its strengths:

• user-friendly and pleasant interface of the store;
• smart filters and sorting options;
• availability of additional options and services;
• Many varieties of carpets and lamps;
• regular promotions and discounts.

What can I buy at Rugs USA?

Rugs USA specializes in the sale of carpets with many varieties and designs, but you can also find other categories of home improvement products on the site. The whole assortment of the online store is competently sorted and placed in a large multi-level catalog, thanks to which you can find the necessary thing without much trouble. Many carpets have their own additional parameters and unique features, so for the convenience of users on the site rugsusa.com There are special smart filters and different kinds of sorting. To understand how you can find the right product at Rugs USA, you should take a closer look at all the features of the store’s catalog.

Rugs

The first and general section of the company’s catalog, when going to which the user displays the entire list of products at the moment. All products are ordered by popularity, where the very first positions are the most viewed among other buyers. The lower this or that product is, the less popular it is at the moment. The main section is introductory in nature, as it does not provide for the initial sorting of products. “Rugs” is suitable for those customers who, first of all, want to get acquainted with the assortment, and only after that look for the desired element of decor on the basis of their own preferences.

Colors

This section of the catalog provides a search for carpets by color, where by selecting a suitable palette the client is shown the entire list of products with an identical or similar shade. Hovering the cursor over the section, the contextual menu opens for the client, where you can immediately select the desired color. If the desired shade is not on the list, then you can click on the tab “View all colors”, and then a separate page with a full list of available colors will open. These can be either plain mats or mats with a particular design element.

Style

In this part of the catalog the user will be able to get acquainted with all the styles and unique features, under which carpets are made. Among the many interesting solutions for different types of interior, the customer will be able to choose a product that will fit harmoniously with the overall design code of the room or any other room. Rugs USA offers to buy carpets in bohemian style, modern (with realistic prints and geometry), open (classic without ornaments), vintage and soft carpets with thick pile.

Size

A small category in the catalog of the online store, where the user can select the desired size of the carpet and view all the relevant products regardless of style and color. Nevertheless, when choosing a certain size, the buyer also has the possibility to sort the whole list of products according to other parameters in the future.

Lightning (Lighting)

Another section of the site’s catalog rugsusa.com, where all the lamps and table lamps sold by Rugs USA are presented. Going through this category, the customer will also be able to customize the sorting options and use smart filters (color, style, size). Here you can find lighting fixtures made of different materials (ceramic, metal, glass), and thanks to photos around the overall interior you can understand which design code is most suitable for the selected product.

Poufs

A small section of the catalog, which can be found in the tab “More”. Here you can find soft poufs made of different materials. The user will also be able to choose a decorative element for his own style or special parameters, including color and size.

 

How do I find the right product at rugsusa.com?

There are three ways to find the right product in the Rugs USA online store: through the catalog, using active banners on the home page and the search bar. All three options provide for the site to go to the full list of products in the selected category or set value. If the client needs to choose a carpet or a light fixture with certain parameters (color, size, style, etc.), in this case it will be more comfortable to use the site’s catalog, which initially has these filters on the starting categories.

On the main page you can see large banners with active buttons, clicking on which also takes the user to a separate product page. There are clever filters for a narrower search for the necessary products. The search bar on the site rugsusa.com allows you to find a product by name or article. Therefore, this method may be inconvenient for some customers.

Product card

Clicking on any of the products on the site, the user opens its card, where he can see additional information about the product. The product card on the site rugsusa.com contains a detailed description of the product, its composition and parameters (size, color, etc.). The customer will also be able to read reviews and photo-reports from real customers, with brief information about shipping, as well as optionally add the product to favorite or shopping cart for further order placement.

 

How do I order from Rugs USA?

Since the Rugs USA store provides international shipping to some countries, the entire ordering procedure is done online by yourself. The user needs to find a product and add it to the cart, then fill in some information on delivery and pay by any convenient way. It is important to note that it is not necessary to have an account on the site to make a purchase. To place an order the client needs to know exactly his address and be able to pay for the goods via a digital payment system.

How do I register at rugsusa.com?

To register, the user just needs to click on the persona icon, which is located in the upper right corner of the rugsusa.com site, where he or she should subsequently select the “Create new account” button. Then the system takes the client to a separate page, where there is a special registration form, in which it is necessary to enter contact information. The process of entering the data is quite lengthy because the site initially asks for information about the place of residence, the zip code and the region. To correctly complete the registration procedure, the customer needs to specify the following data:

• first and last name;
• phone number;
• current email address;
• current residential address;
• city, region, zip code;
• password.

Personal Cabinet

Immediately after registering, the site takes the customer to the account page, where information about current orders will be displayed. The Rugs USA Personal Cabinet does not have any additional features, except for the ability to track your purchases and edit the contact information you specified earlier during registration. All other site options (wish list, help center) are available to those customers who do not have an account.

How do I place my order at rugsusa.com?

In order to place an order, the client should find the necessary product in any convenient way (as described above) and go to its card. Here it is necessary to choose additional parameters (size, material, color, etc.), and then add it to the cart. Immediately after adding the item the system will prompt the user to proceed to the checkout procedure, which involves filling out a form with contact information and selecting a method of payment. If the customer does not have an account, he/she also needs to provide contact information before paying for the order. After filling out the form correctly, the customer is automatically redirected to a page of the payment system. If the transaction was successful, in that case the buyer receives a message of order confirmation.

Additional features

In addition to a wide range of various carpets and other home improvement items, Rugs USA has several additional options and services on the site. Thanks to these options, it is possible to greatly simplify the procedure of searching and choosing the right product, as well as get useful information about the products and the work of the online store in general. To understand exactly what Rugs USA offers, we should take a closer look at each of these options.

Virtual room

Going into the cards of some products (carpets, lamps), the client has the opportunity to look in advance at the combination of the product with the overall interior. For this purpose, the site of Rugs USA has a special built-in program that allows you to upload a photo of your room and substitute a virtual image of the selected product for it. This option will be useful for everyone, as it gives a rough idea of how the product will match the interior of the room.

Blog

In the general catalog of the online store you can see a tab with the same name in which publications about the world of textiles, interior design and other useful materials concerning the goods sold by Rugs USA are regularly updated. Here the user will be able to read recommendations on carpet cleaning, ideas for home office décor and many other things that will be needed while using products from the store. Also on the blog you can read more detailed reviews of some products with a link to proceed to purchase.

Help Center

Since the company has few channels of communication with support operators, the site rugsusa.com has a special tab at the bottom of the page where you can see information on some aspects of interaction with the online store. Here you can find answers to questions on ordering, products and delivery. The help center is divided into several levels, so you can find the right answer in just a couple of clicks.

Order tracking

For the convenience of customers, Rugs USA has placed a separate tab on its site, where you can track your current order. To do this, simply enter a special code that is assigned to each shipment in the appropriate box and get the current location of the parcel.

 

Mobile application

At the moment the Rugs USA online store does not have its own mobile app. However, anyone can browse the catalog and make purchases using their smartphone or tablet, because the functionality of the mobile version of the site is fully consistent with the computer version.

 

Payment and Shipping at Rugs USA

Rugs USA currently ships all over America and to some parts of Canada, using their own courier service and several shipping companies. When you fill out the contact information, you can see that no other countries can be found. As for payment, Rugs USA only provides for electronic Payment Systems.

How do I pay for my order?

You can currently pay for your order from the Rugs USA online store in the following ways:

• payment by card (Visa, MasterCard, Discover, American Express);
• via Amazon Pay, Affirm, Apple Pay;
• across the system PayPal.

Ways to deliver the product

All goods ordered at rugsusa.com are delivered by our own courier service, and its timing directly depends on the region chosen. The company also cooperates with several logistics organizations, including FedEx, UPS Freight, XPO Logistics and R + L Freight.

Ways to return merchandise

According to the company, you can return unsuitable or defective goods within 30 days of receiving them. To do this, just go to your personal account and click on “Request a Return”, then describe the problem and send an appeal to the support service. After that you need to print receipts from the shipping company and send the parcel to the return address. Rugs USA currently only accepts shipments by FedEx.

 

Bonuses at Rugs USA

The Rugs USA online store often offers some products that are discounted in some way, as the company often conducts various promotions and sales. These can be both long-term and themed temporary events that allow you to save some of your money on your purchase. You can also often find the availability of free shipping and special coupons that the company sends in the form of letters through the newsletter. To understand exactly how you can save money at Rugs USA, you should take a closer look at the bonuses on the site.

Promotions and sales

Periodically several large active banners are placed on the main page of the online store to inform the user about current or upcoming promotions. By clicking on one of these elements, the customer goes to a separate page with a full list of products participating in a sale. For example, a customer can currently purchase Rugs USA products under the following promotions:

• Discount up to -70% as part of the promotion for the New Year.

• Up to 40% discount on new products.

• Discount up to 45% on bestsellers.

Deals

A separate section of the general catalog of the online store, where the company publishes hot discounts on certain products. Most often the promotion lasts for one day, but sometimes the duration of a particular offer can last up to three days. When a customer clicks on a section, a page opens with a list of products, each of which has its own timer. During the specified time, the user will be able to place an order at a reduced price, and the amount of the discount varies from the original cost of the product. The process of making such a deal is no different from an ordinary purchase, and in order not to miss a new offer, Rugs USA makes it possible to receive notification letters through the newsletter.

Affiliate Program

From a popular CPA network Admitad you can see the current offer of cooperation from Rugs USA. The store offers 10% for an order paid on the site, and the speed and average time of payment, according to Admitad, is 84 days. The conversion rate is currently 1.78%.

 

Complaints against Rugs USA

A large number of comments about the products and customer service of the online store can be found on the Internet. On the popular site TrustPilot, many customers leave high marks for Rugs USA, among which the mark “Excellent” has 82% of the total score. Users note the good quality of products and the user-friendliness of the site. There are also many reviews about the quick delivery and the consistency of the products with the images in the online store. Some customers praise the support service, emphasizing the professionalism and politeness of the managers. There have been almost no negative reviews lately, except for one comment where a user complained about a canceled order and glitches with PayPal. Rugs USA’s overall rating on TrustPilot is 4.6 out of 5.

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Supervisory authorities

The contact information of the company can be found in the “Legal Notice” tab, which states that the trading activity is conducted on behalf of Rugsusa LLC, which was registered in New York in 1998. Today, the organization is active and has the status of “Home Furnishings and Home Furnishings Stores.” The CEO is listed as Koorosh Yaraghi and the company headquarters is located at 134 W, 29TH St, FL 5, New York, NY, 10001-5304, United States. It was not possible to find information about the supervisory authority, since all legal activities are conducted in the United States.

View the user agreement at rugsusa.com

User Agreement rugsusa.com

The legal information of rugsusa.com can be found in the Legal Notice tab, which describes several aspects of the user’s interaction with the online resource, such as information about the use of the site, copyright, trademark, disclaimer and third-party content. This user agreement is written entirely in English, so the customer can use various translators for convenience.

Of importance is the clause about posting third-party content (Third-Party Content, Third-Party Services). It states that the site may include hyperlinks to third-party resources, which, in turn, may collect some confidential user information. The Company is not responsible for the activities of such resources or for the content that is posted on third-party sites.

Rugs USA also has a privacy policy which governs the collection, processing, storage, and transmission of personal user data. According to the company, all such activities are carried out in strict compliance with the current laws of New York State.

Customer Service

You can contact Rugs USA support in the following ways:

• at +1 (800) 982-72-10;
• online chat;
• FAQ;
• feedback form.

 

Is Rugs USA a scam?

Rugs USA strives to make home furnishings simple and affordable by providing all customers with high-quality carpeting, lighting and accessories for all design needs and budgets. The company offers a wide variety of styles, materials and sizes so that the customer can find something special for a room with any interior.

In this review, we’ve analyzed Rugs USA store and its catalog in detail, studied additional options and services, and looked at delivery and payment rules. We also checked legal information and read online reviews from international buyers. Based on our findings, we can say that Rugs USA is not a scam.

 

Conclusion

Online store Rugs USA is designed quite nicely, the catalog is well-organized and one can search for goods without too much trouble. The presence of additional options will help you to quickly orient yourself in the specifics of the company, and regular promotions will allow you to save some money. If you have had experience buying in this online store, then write to us about it below, in the column “Reviews”.