Athalassas, 38 1st floor, Flat/Office 102 Strovolos,2019, Nicosia, Cyprus
|Date of foundation|
|The owner of the company|
Cyllar Co Limited, Newchic Company Limited
|Types of support|
Feedback form on the site
|Support by phone|
Английский, Испанский, Итальянский, Французский, Португальский, Китайский, Немецкий, Арабский, Индийский, Русский, Корейский
|Order payment methods|
Bank card (Visa/MC), American Express, PayPal, OXXO, Sofort, iDeal, Boleto, PayTM, Yandex.Money, Qiwi, VCM Express, Trustly, Multibanco, Dotpay, Bank Transfer, Cash on Delivery
|Buying on credit|
Clothing, shoes and accessories,
Online store of women's and men's clothing and footwear, textiles, accessories and jewelry
Guidelines for new users
Site Satisfaction Survey
The whole world
From 10 to 15 daysExpedited delivery
From 15 to 35 daysStandard shipping
From 15 to 30 daysPriority (air) delivery
|Free shipping terms|
Free shipping terms are different for each country
RegistrationPaid order (application): 28%, paid order online: 19%
A large number of payment methods
Calculations in 5 types of currency (EUR, USD, GBP, RUB, UAH)
Saving body parameters in the LC and the ability to select things with this in mind
A platform for creating a finished image that can be saved or purchased from catalog items, favorites, and shopping cart
Round-the-clock service, multi-lingual support
Many bonuses, gifts, discounts, VIP-program
Interesting affiliate programs
Complaints about long delivery times
|Regulatory agencies and laws|
Legal name: Cyllar Co Limited
Legal address: Athalassas, 38 1st floor, Flat/Office 102 Strovolos,2019, Nicosia, Cyprus
|Date of update|
Newchic is it a scam? Reviews and description
- 1. Why Newchic?
- 2. How do I find what I want on newchic.com?
- 3. How do I order from NewChic?
- 4. Mobile application
- 5. Payment and Shipping at Newchic
- 6. Newchic bonuses
- 7. Complaints against Newchic
- 8. Free legal advice at revieweek.com
- 9. Supervisory authorities
- 10. Is Newchic a scam?
- 11. Conclusion
- 12. newchic reviews
Online store Newchic in the B2C format (seller - end consumer) was opened in 2015. Literally, its name translates as "new chic" and reflects the seller's concept: to offer fashion items with unique design, to explore and discover interesting styles, to inspire people to discover the beauty in themselves.
Is this approach reflected in the brand's products? And how reliable is this online store? Newchic - a scam, a fraud or a serious representative of the market? Let's look into the available facts and draw our own conclusions.
Online store newchic.com has a number of advantages:
- A large number of payment methods (cards, international/domestic transfers, Internet banking, electronic wallets, systems).
- Calculations in 5 types of currency (RUB, GBP, EUR, USD, UAH).
- Saving the parameters of the body in the LC and the ability to select things with this in mind.
- Platform for creating a ready-made image (clothes + shoes + accessories), which can be saved or purchased, from catalog items, favorites, shopping cart.
- 24/7 service, multi-lingual support.
- Many bonuses, gifts, discounts, VIP-program.
- Interesting affiliate programs (dropshipping, referral, wholesale, for bloggers).
What can I buy in Newchik?
The basis of the Newchic catalog is women's and men's clothing. It also includes shoes, accessories and jewelry, products for home and leisure (picnics, hunting, fishing, spending time in the country), and textiles.
Women's blouses, shirts, T-shirts, dresses (printed and monochrome, casual and vintage), capri pants, jumpsuits (with skirts, shorts, pants), maternity and holiday clothes (themed), coats and sweaters (oversize), hoodies, underwear (sets, bras, panties), pajamas, bathrobes and swimwear. All in all, about 19.5 thousand items.
Just under 12,000 items: shirts, T-shirts, sweatshirts (with and without hoods), sweaters, cardigans, coats, sweatshirts, suits, pants, shorts, jeans, jumpsuits, underwear, clothes for rest and sleep, sports closet items, etc. Sizes up to 7XL.
Boots, sneakers, leather and imitation boots, slippers, ballerinas, high-heeled shoes, etc. - More than 12,400 items of footwear for women and men for any season.
The section includes both jewelry (brooches, pins, necklaces, bracelets, pendants, key chains, hairpins, etc.) and elements that complete a fashionable image (hats, caps, hats, scarves, glasses, bags, backpacks, etc.). A choice of 17,689 price options.
Home and leisure goods
Bedding, plaids, pillows, rugs, sofa and armchair covers, decorative lamps, tapestries and curtains for the home, decorative arts items (embroidery kits, macramé, hand sewing machines, patches on clothing, etc.), plus products to protect cars from the weather (covers, covers on the windows), pet supplies (scratching post, toys, couches, not collecting fur plaids, fences, costumes for the four-legged), products for picnics, hunting and fishing (gadgets, utensils, tools, protective clothing, sunbeds and hammocks), containers and hooks on the wall. The section has nearly 14,000 items.
How do I find what I want on newchic.com?
Given the fact that the catalog of the online store - almost 100 thousand items, the search for the right product would create serious difficulties, if not:
- Search line. You enter a name, a product or a brand into it. And, very conveniently, there are popular tags (so-called "hot searches"). Just keep in mind that product names on newchic.com are sometimes translated in the style of AliExpress - for example, "black cat print long sleeve round neckline white striped t-shirt".
- Rubricator with a breakdown of products by category and subcategory).
- Extensive filter in each category (by composition, occasion, color, size, elasticity or stiffness, season, etc. parameters).
- Sort the results by popularity, price (decrease/increase).
Presented in 2 formats:
- Quick view window. Opens on top of the general list in the section after clicking the "Buy Now" button and contains only basic information (name, price, discount, sizes and colors, availability, number of likes) and the add to cart button.
- Separate page. Opens by clicking on the photo/title of the item. In addition to the above, it includes reviews, ratings, ratings of compliance with the specified parameters (for example, size in the case of clothes), return policy, more detailed specifications, buttons for favorites, "Share" and ordering. As well as recommendations (similar models).
How do I order from NewChic?
The ordering process at Newchic is done online only newchic.com. You add the selected catalog items to the cart, make an online application, pay for the goods and wait for confirmation. Then the order is passed for delivery and sent to you by third-party services (courier, transport, postal).
How do I register at newchic.com?
To create an account at newchic.com, click on the person icon in the resource's header (to the right of the search bar) and fill out the right-hand form, giving your email address and choosing a password. Here is also available choice of style (for whom you will buy clothes, shoes and accessories) - women's or men's. And subscription to the newsletter ("Follow us to get the latest information and 15% OFF coupon"). And go straight to your personal account.
Personal account on newchic.com
Personal profile of the authorized user of the site has 2 menus (falling out by clicking on the avatar and the left one, which is displayed when you open any of the sections) and consists of the following items:
- "My Orders. History of orders broken down by all, unpaid, pending, sent and closed.
- "View history". The last (within the current internet session) views - the cards of which products you have opened.
- "My Points", "My Coupons" (in the left menu they are combined into a general category "My Assets", and in the drop-down menu they are independent items). Bonuses available to you and your balance in the loyalty program (we'll come back to it later).
- "Account Information. Profile questionnaire with contacts, full name, body parameters (to make it easier to pick things up), favorite shopping categories, email notification subscription settings (in which language, in which product category, how often), address list (address book), favorites (in the drop-down menu this is a separate item), list of reviews and questions you left for the seller, option to change your password, and platform for creating a finished image (so called Collocation).
- "Program Center. Information for partners (affiliates, dropshippers, wholesalers).
How to place an order?
After you add items to the cart, you can go to it by clicking the button in the window that opens. The next step will ask you to check everything, buy something else (for the set), and activate a discount coupon if you have one.
If you are not already registered/authorized on the site, after clicking "Checkout" on this page you will be asked to create or log in to an account. If this is already done, you can move on. Now you need to specify the address and phone number (those who have already saved personal information in the Personal Area will not have to do this), choose the delivery rate (standard, expedited, express - available options are displayed taking into account your country). In the end it will be necessary to pay for the order, after which its status will be reflected in your personal account, and confirmation will come to your mail and phone.
Additional features Newchick
Additional features/options of the online store include a newsletter, a blog on the site, a guide for new users, quick deals, and two partnership programs: for bloggers and dropshipping. Let's talk about each one separately.
To receive email notifications about the start of sales and other promotions, to become a coupon holder for 15% discount and to get acquainted with interesting materials of the seller, you need to subscribe to the newsletter. This is done through the form in the footer or in the settings of your personal account. The subscription can be deactivated at any time.
Blog on the site
Interesting articles about fashion, current trends of the seasons, recommendations on creating ready-made images, product reviews and much more are published on the blog at newchic.com. Articles are published about once a month, but there are a lot of them. Therefore, for ease of navigation, they are divided into categories/rubrics.
Guidelines for new users
If this is your first time on the site and you're struggling to understand the rules of the site, a guide is available to help you. You'll find it in the "Help Center" section, listed under "Customer Service" on the left sidebar. These are step-by-step instructions with illustrative pictures showing the whole sequence of actions when registering, creating an order, restoring access, changing settings, etc.
The company gives bloggers the opportunity to receive products from the catalog (1 item worth from $30 to $300 per month) without payment, in exchange for posting a review on their channel within 14 days of receiving the package. Newchic receives the right to use the blogger's photos and place them on the pages of the online store.
Another format of partnership with Newchic, dropshipping, implies that you act as a representative of the seller and sell his products, but under your own brand to the end consumer. All the obligations of shipping and payment fall on the company, so you do not need a warehouse or cash equipment (acquiring). Your earnings are the difference in prices (between what you bought and what you sold for).
Online shipment tracking
This option is available only to registered and authorized users. In a special form you enter a unique (identification) number of the order, which is assigned to it after registration. And you get information about the location of the parcel: in the warehouse, being prepared for shipment, at customs, etc.
Collocation (image creation)
In your personal cabinet you will find an interesting tool called Collocation. It allows you to create a ready-made look (clothes, shoes, accessories, hats) by uploading photos of products from the catalog, favorites, cart. Then the system will form a set, and you choose the color and style. You can just save the resulting bow, or you can make an order - in the latter case, again, everything will be found for you - you will only have to add it to the cart.
Site Satisfaction Survey
The seller tries to get feedback from customers to improve service. Among the ways is the so-called site satisfaction survey. This is a list of questions answered by registered users. The answers show what customers are satisfied with and what they would like to change.
You can place orders on the site not only at retail, but also in bulk. The seller offers expedited shipping and a variety of payment methods, as well as serious discounts from 20% to 35%. To join the program, fill out the form in the "Wholesale Center" section of your personal account.
The online store has its own mobile app for installation on devices with Android (5.0 or newer) and iOS (no older than version 9.0). They are downloaded from Google Play Market and App Store. The range of products and functionality are the same as the desktop ones. Personal account is unified: using the username and password from the site you will enter the mobile profile. The software is rated at 4.2-4.5 on a five-point scale (depending on the platform). But the complaints are mainly related to the work of Newchic employees and not the quality of the application.
Payment and Shipping at Newchic
Online store newchic.com works on full prepayment. The exception may be cash on delivery, but it is not available for all countries. The full list of payment methods is as follows:
- Bank cards: VISA, MasterCard, American Express.
- Electronic Systems: PayPal, Dotpay, VKM Express, iDEAL, Trustly, Paytm.
- International/domestic bank transfers like SOFORT and Multibanco.
- Electronic wallets: Yandex.Money, QIWI.
- OXXO vouchers, Boleto.
How do I pay for my order at newchic.com?
After selecting payment and confirming the online purchase order, the system will redirect you to the payment gateway Newchic, where you specify the details of the means of payment and confirm the transaction (usually you need to enter a code from SMS and authorize in the electronic system).
NewChic delivery methods
Newchic uses several types of international shipping:
- Ground - by transport company DHL and postal service EMS.
- Air - FedEx.
Terms depend not only on the recipient's country and region, but also on the selected tariff:
- 10-15 business days for expedited delivery.
- 15-35 business days for standard shipping company/postal service.
- 15-30 days for priority air delivery.
The company will compensate the cost of shipping to our country independently if you made an order for a certain (standard and priority rates will be available) or chose something from the selection participating in the action for free shipping. Since the goods may be available in different warehouses, it is possible to split your order into several parcels. It will not affect the price, but they will not necessarily arrive at the same time.
Ways to return goods to Newchik
You may return items you do not like to the seller within 30 days of receipt, unless they are correctional underwear, pajamas, lingerie or bathing suits. To make a return, contact the customer service who will send you a return note, fill in the document (stating the reason for return) and mail it back to the seller (the address will be written on the invoice). Please note that you will pay for the return shipping. Within 1-3 days after receiving the parcel the seller will send you a decision about the situation. The time of crediting funds to your account will depend on the payment method.
Bonuses at Newchic are varied - discounts, sales, free items, the VIP program, and "affiliate". Let's look at some examples of what the seller offers.
There are many discount offers in the online store:
- Registration Discount
Registering at newchic.com as a new user will give you 15% discount coupons on your first order over $90. Creating an account in the mobile app will allow you to become a 20% discount coupon holder on orders of $50 or more. Active coupons are displayed in the Personal Area and are applied by entering unique characters into a special cart field.
- In-app sign-up bonus
If you install and run the Newchic mobile app, in addition to a discount coupon, you'll receive a free product of your choice from the company. It can be earrings, disposable wipes, gel polish, liquid lipstick, reusable protective mask, floral soap, etc. The important thing is not to miss the message from the seller.
- 15% Discount Coupon for Newsletter
You can earn a coupon for a discount not only for registering, but also for other actions on the site. For example, subscribing to the supplier's newsletter. A -15% is given for all items in the cart, except for promotional items (those participating in other promos).
Like most stores, Newchic constantly has open sales. You'll find items with a reduced price by opening the "Promotion" section of the top menu. The size of the discount usually varies between 20%-70%.
In addition, there is now a liquidation of private goods. You can buy items with a big discount up to 90%.
- Discounts when ordering 2 or 3 items
By ordering several items on the site, you also become a participant in the promo. The amount of discount in this case is set according to the number of items in the cart. If there are 2, 40% is deducted from the check. If 3 or more, it's 50%. The offer is also not combined with others.
- Discounts on quick deals
Quick deals allow you to buy things at a good discount when there are only a few items and a few items of the same clothing, footwear, accessory, or textile product left. Such products appear quickly and quickly disappear from the list of available items. Newchic allows you to save up to 60% of the original cost if you have time to make a purchase in a limited time.
The site has a special offer: 1 thing as a gift when you buy 3 things.
Newchic's VIP program is a variation of the loyalty program: you make purchases, leave comments about products, fill out a profile on the site and behave actively (making frequent orders, for example) to earn bonus points - NC EXP. So, 10 points are credited for every dollar you spend; 50 points are awarded for entering your personal information in the Personal Area; and another 50 points are awarded for 2 or more purchases in a month. The more EXP you have, the higher your level in the program and the better your benefits:
- VIP0 is assigned by default and does not give any additional features.
- VIP1 is awarded when you accumulate 490 EXP. You receive an additional 3% discount (cumulative with other bonuses) and you receive a 5 USD shopping coupon on each of your birthdays (valid for 15 days from receipt).
- VIP2 is for accumulating 990 EXP. The discount is already 5% (also cumulative), and the birthday coupon face value is $10.
- VIP3 - for accumulating 1990 EXP. Discount 8%, a birthday coupon for $15.
- VIP4 - for accumulating 2990 EXP. Discount 10%, a birthday coupon for $20.
In addition to this, all levels from VIP1 give you access to exclusive discounts marked VIP-only (you will be notified periodically).
Newchic has an affiliate program from the CPA-network where you can get up to 28% for a paid order.
Complaints against Newchic
Internet users in some reviews note long delivery times, confusion in the formation of orders (not the things that are ordered), poor quality or damaged, stained products. The authors of positive comments, on the contrary, note the good quality of products from the Newchic catalog and interesting design.
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If you have a problem with a refund or product quality that the store administration can't resolve, contact our lawyers for help. Fill out the form below and get expert help for free on our website. Answer just 3 questions and a lawyer will contact you with a ready solution. You can also get a free consultation in the online chat, which can be found in the left corner of this page.
Newchic.com is operated by two legal entities:
- Cyllar Co Limited is responsible for supporting payments between the seller and buyers from European countries. The company is registered in Cyprus (registration number ΗΕ 374270), which we have found a confirmation in the public register of the Ministry of Trade, Industry and Tourism of the Republic.
- Newchic Company Limited supports transactions of customers from other countries and is registered in Hong Kong. And in this case it was not possible to confirm the registration. At least on the official website of the Chinese government.
The user agreement states that Hong Kong law applies to the legal relations between the users of the online store and its owners. As for the operation of the resource on the territory of our country, it is under the control of Roskomnadzor, which checks it for forbidden content and illegal methods of processing personal user information.
NewChic User Agreement
The newchic.com User Agreement ("Terms and Conditions") defines how you can use the site and the responsibilities of the buyer and seller. Let's study several clauses of the document. So, in paragraph 2 of the document it says that the prices are initially set in American dollars and converted to the currency you want at the current exchange rate. However, the calculations are approximate, and the figures may change by the time the payment is made.
You must be at least 16 years old to use the resource. In addition, you must be legally capable (have the right to take responsibility for your actions on newchic.com). This is stated in clause 3.1 of the policy.
It is allowed to create no more than 1 account per user. If you are found in violation of this rule, your access to your personal cabinet will be blocked (clause 4.1). And in general, the company has the right to deny you registration for any reason at its discretion.
You are responsible for all losses (caused to yourself, the company, its partners, affiliates, etc.) caused by allowing other people to access your account (clause 4.5).
You must provide accurate, truthful, current and complete information about yourself. If something has changed, you must update the data in your profile (point 5.2).
For any violation the company has the right to block you, cancel certain subscriptions (for example, participation in the VIP-program) or restrict access to certain services (clause 6.2).
Newchik Customer Service
Newchic customer support is available to contact:
- The telephone number for the American office is +132-361-738-16. Open Monday through Saturday inclusive, from 01:00 to 18:00 UTC +6 (that is, from 11:00 Sunday evening to 15:00 Monday evening, 11:00 Friday evening to 15:00 Tuesday evening, etc., if converted to Moscow time).
- E-mail: [email protected]
- Online consultant and feedback form on the website
- Company communities in social networks.
There is also a physical office in Cyprus, but only correspondence (letters) is sent there - you cannot return goods to that address. And the answers to the most common questions are given in the FAQ.
Is Newchic a scam?
Online store Newchic is run by two companies at once, which can create confusion when dealing with legal issues. Of course, you will direct the claim to the legal entity that is responsible for your region, but some obligations of the service as a whole may be assigned to the other. Not to mention the fact that the rights and obligations of the parties will in any case be determined on the basis of Chinese (Hong Kong) law (even if the Cypriot organization works with you).
Nevertheless, the activity is officially registered, and all requirements and rights are clearly spelled out on the site (you can read them before registering and providing personal data). The reviews of Newchic are quite good, so we all think that newchic.ru is not a scam. The company has some problems with the organization of its work, but it is clearly not an attempt to deceive the consumer.
Newchic offers an extensive (even comparable to AliExpress) range of products, calculations in five currencies, and many useful options. For example, you can save your sizes and select clothes, immediately screening out unsuitable ones, create and save images through a special designer to share them later or immediately add everything to the order, study the resource guide for beginners, read an interesting blog, etc. Here multilanguage support and service 24/7, and direct (by phone, online chat) communication with the support team is available. They offer a huge number of bonuses and loyalty program, several types of affiliate programs. Of the disadvantages - long delivery times and the need to pay for orders in advance, before they are shipped.
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