Joom
Total reviews 9
1 complaint
2.1
Unconfirmed company
joom.com
Go to the website
International online marketplace Joom allows customers to buy goods from China, Japan and South Korea.
Online store
Official website
Head Office
Latvia, Riga, 78-1 Gustava Zemgala St., LV-1039
Date of foundation
2016
The owner of the company
SIA "Joom"
Types of support
[email protected]Feedback form on the siteHelp CenterVKTwitterFacebookInstagram
Social media
Languages
English, German, French, Chinese, Portuguese, Russian, etc.
Bonuses
Payment methods
Bank card (Visa/MC), PayPal, Google Pay, Apple Pay, Bonus points, Cash
Buying on credit
No
Installment
Yes
Store category
Auto supplies, Pet Shops, Beauty and Health, Tools and gardening equipment, Furniture and household products, Music and Sound, Handbags, purses, backpacks, Goods from China, Digital and household appliances, Goods for children, Goods for creativity and books, Sports, Software and Games, Clothing, shoes and accessories
Project Features
Online hypermarket of goods from China at low prices
Additional services
Buyer Protection
Shipping
Newsletter
Order Tracking
Project regions
All countries in the world
Shipping methods
Transportation companies, Courier delivery
Transportation companies
Joom Logistics, Air Mail
Delivery time
Until 100 daysDepends on delivery service and country
Mobile applications
There are mobile apps (Android / iOS / AppGallery)
Affiliate Program
Registration7.69-15.38% for each purchase
Benefits
Affordable prices
Huge catalog of products
Shipping to more than 100 countries
Seller rating and reviews
Product Tracking
Handy mobile app
Simple and intuitive interface
Quick ordering process
Various promotions and special offers
Disadvantages
There are failures of delivery
Regulatory agencies and laws
local laws
Company requisites
Overall assessment
8.6/10
Date of update
14.02.2023
    More on that
      Address
      Latvia, Riga, 78-1 Gustava Zemgala Street, LV-1039

      Joom is this a scam? Reviews and description

      Published: July 16, 2020 Updated: February 14, 2023


      Joom is an international online marketplace that allows customers to buy goods from China, Japan and South Korea. In addition, the project has convenient mobile applications for iOS and AndroidThe project was launched in 2016 and has been actively developing ever since. Deliveries are made to more than 100 countries around the world.

      In this review we will take a closer look at the specifics of the company and find out if joom.com is a reliable international marketplace or a scam and scammers.

       

      Why Joom

      Juma presents a huge catalog of products. The peculiarity of the site is that the company itself is not personally engaged in the sale of goods. The task of the service is to provide a comfortable environment for sellers to sell their goods, and for buyers to find and order them. Due to the great competition among sellers, users can find great deals on a particular product. The main advantages of the online store include:

      • affordable prices;
      • huge catalog of products;
      • delivery to more than 100 countries around the world;
      • The seller's rating and reviews;
      • product tracking;
      • a handy mobile app;
      • simple and straightforward interface;
      • quick ordering process;
      • various promotions and special offers.

      What can I buy in Jum?

      On the site joom.com There is a really great selection of products. For users' convenience, all products are divided into relevant categories and subcategories. There are a total of 18 main categories on the site. Let's take a closer look at some of them.

      Electronics

      There is a large selection of various equipment such as phones, computers, video equipment, smart watches, home appliances, batteries and much more.

      Women's Wardrobe

      It is one of the most popular sections on the site. Here you can find not only clothes, but also accessories, bags, shoes, and clothing care products. Each category has subcategories and filters, which makes it easy to search through such a large section.

      Home Goods

      In this section, the customer can buy any product for the house, namely kitchen utensils, lighting, textiles, household goods, home decor, appliances and electronics.

      Sports and Recreation

      This section is for those customers who are looking for a variety of useful devices for active sports and products for hunting, fishing, camping and hiking, beach recreation and yoga.

       

      How to find the right product at joom.com

      Since on the website joom.com The catalog is quite extensive, and to make it easier for users to find the goods they need, a convenient navigation system by section and category has been developed. Also to search for a particular product the client can use the search bar. Here you can enter a keyword, and the system will automatically display the products that match the query. There are also filters in all the categories which allow you to sort the goods according to the required parameters.

      Product card

      Each product has a card, in which the user can read more detailed characteristics. For each item the cost, delivery time, color, brand, description, availability of warranties are prescribed. Buyers can also leave reviews with real photos of products, which forms their rating.

       

      How to order in Joom?

      Purchase of goods on the site is only possible online. To buy a product, the client needs to add it to the cart and proceed to ordering. It's worth noting that the purchase of goods is available only after registering an account on Jum.

      How to register in Joom

      Registering an account is quite fast and does not take more than a few minutes. To register, go to the home page of the site joom.com and in the upper right corner click on the "Login" button. After that, the user will see the available options for logging into the account. Thus, you can register a profile using:

      • VKontakte;
      • Classmates;
      • Google;
      • Facebook;
      • Apple ID;
      • email.

      The data of the social network profile is automatically linked to the account, after which the client will be able to make adjustments to the personal information if necessary.

      Personal Cabinet

      The personal account in the online store consists of the following sections.

      Notifications

      Here the customer will be able to keep track of notifications from the company or from sellers regarding his or her orders. Also available discounts and recommendations appear in the section.

      Profile

      A section where the user can change his data, view those products that he previously added to his favorites, as well as keep track of his points, which are for showing activity on the site.

      My orders

      Here the buyer can track his orders. The section is easy to navigate, as orders are divided into active, awaiting shipment, shipped, awaiting recall, and completed.

      Basket

      The section where all the products that the user has added to the cart and wants to buy are stored.

      How to order at joom.com

      To place an order, the customer should go to joom.com and use the search box or catalog search to find the product. Then the product should be added to the cart and proceed directly to ordering. To do this, fill in the following information:

      • method of payment;
      • delivery address: country, region, city, street, house, apartment;
      • first and last name;
      • phone number;
      • email address.

      Additional features

      One of the features of the project is that users can not only make purchases on the site, but also become sellers. To do this, a seller needs to go to merchant.joom.com, register an account, and fill out a seller questionnaire. The company will then verify the data and activate the account, after which the user can start selling items.

      Buyer Protection

      The Marketplace provides powerful protection for its customers. Thus, the following guarantees are provided for customers:

      • a refund if the item is not delivered within 106 days of payment;
      • If the product does not match the description, the customer can write within 30 days of receipt;
      • funds are received within 14 days of order cancellation.

      Newsletter Subscription

      To keep up to date with the latest company news and special offers, the client can subscribe to Jum's automatic mailing list. To do this, all you need to do is provide an email address that will receive notifications.

       

      Mobile application

      To enable users to place orders and make purchases at any time without restrictions, the company has developed a convenient mobile app. All the functionality of the marketplace is available in the app. There is a version for the iOS system as well as for Android.

       

      Payment and Shipping at Joom

      Jum delivers to more than 100 countries around the world. There are several ways to pay for goods at once:

      • bank card - Visa, MasterCard, Maestro and others;
      • via account Paypal;
      • GooglePay and Apple Pay;
      • bonus points.

      How do I pay for my order?

      The project provides only pre-payment for goods, so when ordering the client immediately indicates the method of payment. The order is received for processing by the managers after making full prepayment.

      Shipping methods

      A feature of Joom is that the marketplace has its own logistics company called Joom Logistics, which is located in Hong Kong. Because of this, the company can guarantee speed and quality of delivery to customers. Most of the products are delivered through Joom Logistics, and the remaining items are delivered by standard delivery services.

      Ways to return merchandise

      If for any reason the product is not to the customer's liking or suitability, he/she has the full right to reject it within 30 days of receipt. To do this, you need to contact a support manager, specify the order number and the reason for return. Then the manager will send the address of the seller, to which the return should be made. A customer service agent will process the return as soon as the buyer sends the parcel's reference number and the picture of the parcel. The return shipment is for the account of the user. Funds are credited to the account within 14 days.

       

      Joom bonuses

      The online marketplace regularly conducts various promotions and special offers for its customers. Promotions are regularly updated, so it is recommended to subscribe to the newsletter so as not to miss the best deals.

      Best offers

      Jum offers the best deals at maximum discounts up to 95%.

      Discounts on new products

      There are also discounts of up to 95% on new items in the online store.

      Subscription discount

      By subscribing to the newsletter from the company, the user will receive not only news and promotions from Jum, but also a discount of 10% on the next order.

      Loyalty Program

      The company has a system of rewards for its customers. Thus, the user receives points for various activities on the site. Subsequently, the points can be used to pay for goods. 1 point is equal to 1 ruble. Also the points come from the purchases made at the rate of 1% of the amount. To start using the points, the user must make a purchase of at least 60 rubles and wait for the order to be shipped. The restriction is valid only once.

      Referral program

      As part of the affiliate program, you can get additional profits from each referral attracted to the online store. To do this, you need to register in the spa network CityAds and apply for connection to the offer.

       

      Complaints about Jum

      As the marketplace is quite popular and has been on the market successfully for 4 years, there are quite a few reviews from clients on the Internet, including Russian-speaking ones. The service has a rather ambiguous reputation, because users leave both positive comments about the online store and negative ones. From the advantages customers note the prices, free delivery, a huge catalog of goods, the possibility of contacting technical support, a simple and convenient interface.

      The disadvantages are the lack of normal product descriptions, sending all the goods in different parcels. The main drawback is that quite often the goods never reach the buyers.

      If there are any reviews about Joom online store, we will definitely publish the information on social networks. Sign up so you don't miss anything!

      Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!

       

      Supervisory authorities

      It is known that the marketplace belongs to the company SIA "Joom", which is registered under number 40103993365. The main office of the organization is located in Riga. The site provides all the necessary documentation for customers. The disadvantage is the lack of sufficient contact information, such as phone number.

      View user agreement

      Joom.com User Agreement

      "General conditions of use Joom" is a document in which the company prescribes the rules of ordering goods, as well as its payment process, delivery and refunds. Also in the conditions specify the rights and obligations of buyers and organizers. Let's consider some points in detail. The terms specify that by using the site or mobile application the user automatically confirms that he's read the document and agrees with its provisions. The company has the full right to change the clauses of the agreement, as well as to exclude any of the provisions at any time without prior notice to customers. Users undertake to visit the site themselves and regularly check the document for changes. In case of disagreement with the rules, the client must stop using the platform.

      The organizer provides users with an online platform that enables sellers to sell certain goods. In turn, the client understands the fact that Djum itself is not a seller of goods and acts only as an intermediary. Any complaints about the quality of the goods should be made by the user to the seller. The company provides an opportunity for buyers to search for information about certain goods, as well as to get acquainted with the sellers' offers. The administration of the site has the right to engage third parties to receive payments for goods, as well as to pay sellers for purchased goods and refunds to customers.

      The Company reserves the right to monitor, refuse to post, edit or remove any post, statement and content at its sole discretion. By using the platform, the user automatically agrees to receive communications from Joom, including emails, texts or social media posts. The buyer shall not abuse the means of communication that he has through the use of the online store, namely not to send spam, phishing messages, advertising notices or any other content that violates the terms of the document.

      All content that is posted on the site is provided to users for information purposes only. The Customer shall not use the information as a recommendation to take any action. The organizer, in turn, declines responsibility for any damage or harm that may arise from the use of this information.

      The company has the full right to block the user's access to the site or application, as well as to cancel the account on any grounds, including violations of the agreement or the law. Once a customer's account has been blocked, the organizer assumes no responsibility or liability to the customer or any third party. Although the user's activities on the site will be restricted, Jum will be able to exercise its rights in connection with claims, damages, losses, costs, or other circumstances that may arise due to violations of the project rules.

      The user understands and accepts the fact that the site may contain links to third-party sites, which the company in turn has no control over. The organizer is not responsible for the content of these links. The user assumes full responsibility for the use of these links and the possible consequences thereof.

      Customer Service

      The main communication with the support service is through the feedback form, which the client can find in the "Support" section. Also the user can apply to e-mail: [email protected] A separate section is provided for clients, where the company has outlined the answers to the most popular requests from clients.

       

      Is Joom a scam?

      Joom is a large online marketplace that allows users to buy goods from China, Japan and South Korea. Delivery is made to more than 100 countries around the world. The project began its work in 2016. On the site there is a huge catalog of goods. Thanks to the convenient search system, the presence of filters and sections with categories, the user can quickly find the necessary goods. The advantage is that all delivery is free and is carried out by Jum's own logistics company. For the convenience of customers a mobile application was developed that allows you to make orders and track them with your smartphone: for iOS and Android.

      Various special offers for users are constantly held, and a bonus program has been developed. On the Internet one can meet a large number of positive comments about the company, as well as quite a few negative ones. In general, the company has a mixed reputation. Having analyzed all the opportunities that the marketplace offers to its customers, as well as the specifics of its work, can we conclude that joom.com is a scam and fraudsters? No, because the company has been successfully operating for 4 years and has all the necessary legal documentation to carry out its activities.

       

      Conclusion

      Joom - is a large international online marketplace which tries to provide a comfortable environment for both buyers and sellers. The company itself acts only as an intermediary and does not sell directly. A special feature of the platform is its own delivery service and buyer protection. Nevertheless, a lot of users are dissatisfied with the delivery time of the goods, and there are often situations when the order does not come at all. If you have ordered at Jum, leave your impressions about the company's work on our site.

      Assortment of goods
      51%
      Easy ordering
      47%
      The work of the store delivery service
      31%
      Convenience of returning goods
      36%
      2.1

      Reviews

        Joom reviews

        9
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        • In ascending order of rating
        • In descending order of rating
        • New ones first
        • First the old ones
        • Popular ones first
      • 1
        Rate your review 0
        0
        0
        Assortment of goods
        20%
        Easy ordering
        20%
        The work of the store delivery service
        20%
        Convenience of returning goods
        20%
        Thieving fraudulent "platform" - DO NOT mess with it EVER!!!

        Cheat the Buyers brazenly and banally — replace expensive products frankly cheap or even "from dumpster"! Smartphones worth more than $600 brazenly and trivially unashamedly swapped for $20-$50 gadgets! At the attempt to open a "dispute" — unceremoniously stated that "they do… Read more

        Positive
        • Classic scammers!
        Minuses
        • Banal brazen deception!
      • 2
        Rate your review 0
        0
        0
        Assortment of goods
        60%
        Easy ordering
        60%
        The work of the store delivery service
        20%
        Convenience of returning goods
        20%
        Returns

        In the support service of Joom, there are no competent employees who can send ARN-RRN codes for the bank. For a refund on items not received. At first, at least once wrote and apologized, explaining that they have a backlog of work, but now disappeared completely. How to be, I do not know. One negative… Read more

        Positive
        • No
        Minuses
        • Only disadvantages.
      • 2
        Rate your review 0
        0
        0
        Assortment of goods
        60%
        Easy ordering
        60%
        The work of the store delivery service
        20%
        Convenience of returning goods
        20%
        Total Crap!!!!!!!!!!!!!!!!!!

        Ordered goods were not delivered (more than a week ago from Almaty) We are pensioners.
        Bastards without honor and conscience!!!!!!!!!!!!!

        Minuses
        • Lohotron!!!!!!!!
      • 2.3
        Rate your review 0
        0
        0
        Assortment of goods
        80%
        Easy ordering
        40%
        The work of the store delivery service
        20%
        Convenience of returning goods
        40%
        Service complaint

        The service is disgusting. The only thing they accept quickly is payment. None of the goods I ordered and paid for almost 2 months ago arrived. In the service support note that they are not obligated to keep track of postal items. Now the website in the field "my orders" has disappeared the… Read more

        Positive
        • advertisement
        Minuses
        • customer fraud
      • 3
        Rate your review 0
        0
        0
        Assortment of goods
        100%
        Easy ordering
        100%
        The work of the store delivery service
        20%
        Convenience of returning goods
        20%
        Shipping

        It’s cheaper and quicker to deliver on Ali. There’s a city called Shenzhen, where my order was stuck there for 20 days like in a black hole. Joom Logistics really sucks. In order to save money, they assemble a batch of parcels and only then send them. God only knows how long it will take them to assemble… Read more

        Positive
        • no
        Minuses
        • delivery
      • 1
        Rate your review 0
        0
        0
        Assortment of goods
        20%
        Easy ordering
        20%
        The work of the store delivery service
        20%
        Convenience of returning goods
        20%
        LOGOTRON

        Women’s boots ordered two months ago, and did not come.On the letters do not respond.In general, divorce for money.Lohohotrone.

        Positive
        • THEY ARE NOT.
        Minuses
        • LOCKHOTRON
      • 1.3
        Rate your review 0
        0
        0
        Assortment of goods
        20%
        Easy ordering
        20%
        The work of the store delivery service
        20%
        Convenience of returning goods
        40%
        hoax

        Their "business" is that they deliver goods about 50×50, so as not to stop using at all. The reviews confirm this. Immediately after payment, they still talk to the customer about not cancelling the order while the money is being credited. Then — a complete ignoring of the questions about shipping… Read more

        Positive
        • no
        Minuses
        • Fraudsters
      • 1.5
        Rate your review 0
        0
        0
        Assortment of goods
        20%
        Easy ordering
        20%
        The work of the store delivery service
        40%
        Convenience of returning goods
        40%
        Disgusting delivery

        Failure to meet deadlines for the delivery of goods. The warranty period is insanely extended. Shipments via Mongolia are impractical, they take forever.

        Positive
        • The goods can be of good quality at a reasonable price.
        Minuses
        • Disgusting delivery. I came to Jum a long time ago, when the delivery time was still a month, but now the warranty delivery time is pushed back like the horizon, it has reached 105 days!!! This is absurd at all! If you want to buy a gift for the birthday of loved ones, it is unrealistic to get it in time. Parcels disappear like a black hole, untraceable for months. Often they are sent through Mongolia, and then it's a real pain in the ass: you can't expect them in time, no matter what! But at the Juma offices, it's a blessing. I was surprised to read about it. That's where the real buzz is: free food, snacks, coffee, even rest rooms with beds. But the funds for normal delivery management does not allocate, only write off, based on the "warranty period", which, as we already know, have lost their limits. I predict the unenviable collapse of the firm in the future if they don't change their tactics. I would like to talk to the management, they are now elusive to customers.
      • 4.5
        Rate your review 0
        -1
        0
        Assortment of goods
        80%
        Easy ordering
        80%
        The work of the store delivery service
        100%
        Convenience of returning goods
        100%
        Joom has become one of the popular...

        Joom has become one of the popular online marketplaces with goods from China. Many people compare it to AliExpress for its low prices and huge assortment. Of the pluses we can also mention free shipping on absolutely all products and a simple, clear search interface, unlike the same Aliexpress (many… Read more

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