Insta360 is this a scam? Review and Customers Reviews

Insta360 – is the company that created in 2015 its first camera for panoramic photos and videos that can be taken directly from the phone. Since then, many other models have been developed for amateurs, professionals and entrepreneurs. In 2020, Fast Company celebrated Insta360 as one of the most innovative companies in the world to become a leader in 360° cameras.

Detailed information about the products can be found on the website insta360.com. Sales are made through online store store.insta360.com. You can also buy Insta360 cameras at online sites and retail outlets in different countries. There are almost no complaints about the quality of photos and videos, but there are some nuances that do not satisfy customers. So it is worth finding out whether Insta360 is not a scam. To do this, we have compiled this review.

 

Why Insta360?

Insta360 is a company that creates many camera models for photos and videos that can be taken from your phone. Its products are sold today in many countries around the world. Information about outlets and online stores is available on the manufacturer’s website. You can also read the characteristics of the equipment and other details about the company’s work.

Customers choose Insta360 products for their ease of use, the quality of photos and videos, interesting offers for amateurs, professionals and businesses, special software for working with cameras. On the site insta360.com provides information about the model range of equipment, additional features, awards, cooperation. There is a community, a blog and the necessary software. You can also find an online or offline store in your country and go to the official shopping site store.insta360.com.

What can I buy from Insta360?

Website insta360.com contains several sections with information about products.

Consumers

The category includes action cameras, including the One R, Go, One X, and One. Also here you can choose accessories, such as mounting brackets, cases, batteries, lens protection, kits for using the cameras in various sports, selfie sticks, tripods, adapters, etc. Another category is “360/3D Camera,” where you can learn more about the EVO, Nano S, Nano and Air models.

Professionals

There are several models of cameras for professionals – Pro, Pro 2, Titan, and accessories for them.

The company

The category includes models that can be used for various commercial purposes:

• Real Estate and VR. With the Insta360 technique, you can create virtual tours. There is a video introduction, examples of these tours, user stories, and instructions on their description page.
• VR Live Streaming. On this page you can download the integrated Insta360 8K Live streaming stitching software. You can use it to immerse your audience in live streaming. All you have to do is install the software, connect the Pro2 or Titan to your computer with a router or cable. The footage will be stitched together in real time and ready to stream through a streaming server that connects to the cloud.
• MEDIA. The company says it used to need an entire camera crew, but now all it takes is an Insta360 camera to shoot reports and share compelling content. The page offers user stories and details about models that are suitable for journalists.
• Training. The manufacturer’s techniques are at the forefront of corporate training and educational technology, whether in lecture halls, hospitals or the workplace. They are used to create environments that provide simulation experiences or take students to new places. Case studies and a gallery are available on the page.
• Google Street View. In the section you can read reviews and stories of those who use Insta360 cameras to create unique virtual tours.

 

How do I find the right product at insta360.com?

Find the right product by using the menu sections on the website insta360.com. The “Consumers” and “Professionals” categories include all models that Insta360 has developed. In addition, there is an opportunity to go to the official store of the company store.insta360.com. There you can choose not only the technique, but also one of the many additional accessories.

Product card

By selecting a suitable camera on the website insta360.com, you can go to a page with detailed information about it. It describes the main features, accessories, downloadable applications, and specifications. In addition, there are many examples of how to use the camera, descriptions of its features and customer reviews. There’s also a “Buy Now” button that redirects to the Apple Store. If you go to the official Insta360 online store, you can use the classic catalog with cards that have detailed information about the product and the ability to add it to cart and order.

 

How do I order from Insta360?

To order Insta360 appliances, you can click the “Buy Now” button from the company’s website pages or use the official online store. You can also find an online or offline retail outlet in your country by using the suggested search form on the site.

How do I register at insta360.com?

To register on the site, you need to enter your email and write your password twice. After that, you will receive an e-mail with a confirmation link to create an account.

Personal Cabinet

In myAlpari you can find information about the client, address, orders, coupons and Insta360 Gold. This is a loyalty program, information about the accrued points on which is contained on this page. There is also a link to the “How I can earn Insta360 Gold” section. There you can read the rules for earning bonuses and how you can use them.

How to place an order?

The ordering procedure depends on the store where the purchase will be made. You can go to the official store of the company, use the Apple site or search for a store in your country. In the official Insta360 store the order is placed traditionally: you need to add the necessary products to the cart, enter personal data, choose the method of delivery and payment.

Additional features

Insta360 offers several additional features for its customers.

Application SDK

This software allows you to integrate your own client application with any Insta360 camera. The SDK package offers:

• Camera control. You can connect via Bluetooth or Wi-Fi, shoot videos or take photos, adjust settings, and preview the results in the app.
• Image generation. Export panoramic photos and 4K video, HDR shooting capability.
• Obtaining data on lens parameters and gyroscopic information.
• Live broadcasts of 360 degrees. Stream to a specific address via RTMPS protocol.

Store Locator

On the company’s website, you can use the “Online Store” and “Find a Store” sections. In the first case, you will need to select the country to see the addresses of all Internet sites where Insta360 equipment is offered. On the “Find a store” page, you also need to select the state, after which a map and a list of all outlets with addresses and phone numbers will appear.

Employment Opportunity

There is a “Join Us” section on the website, where you can find job openings in different countries. For example, employees are needed in China, Japan, the United States, and Germany. Foreign candidates are invited to send a resume and cover letter to [email protected].

Opportunity to become a reseller or partner

Insta360 offers clients to become a reseller of the company. To do this, the button “Resellers” should go to the official online store, fill in information about your company and yourself, as well as choose the product to be promoted. After that, you have to wait for the approval of the application and you can earn money by reselling appliances.

Affiliates are encouraged to earn a commission on purchases made by people they know. It is possible to earn 8% from purchases that can be withdrawn in cash. One can earn a commission if orders are placed through an affiliate link for 30 days. To participate in the affiliate program, you also need to fill in fields with information about yourself, choose your main interest and promotion platform.

Product Comparison

The Product Comparison button in the Consumer section allows you to look at differences in features.

Insta360 8K Live

You can download the integrated Insta360 8K Live streaming stitching software from the website. You can use it to immerse your audience in live mode. You have to install the software, connect the Pro2 or Titan to your computer with a router or cable. The footage will be stitched together in real time and ready to stream via a streaming server that connects to the cloud.

Creating virtual tours

With the Insta360 technique, you can create virtual tours. The site has a video introduction and examples of tours that other clients have taken.

User videos

The site has a “Favorites” section, which contains the best examples of works made on the company’s equipment. For convenience, they are divided into categories according to topic, so that each user can watch only those videos that are of interest to him. For example, there are sections with videos about sports, travel, nature, daily events, architecture and weddings.

Insta360 Awards

Every customer can send in their photos and videos to be entered into a contest to win a prize. By submitting an entry, a user can receive a $20 voucher that can be used on orders over $200.

Each customer can expect to receive a Young Gun award, which is given out below a week. It provides a $50 voucher for a post or short clip posted on social media. The voucher can be used on its own or forwarded to someone you know. The Pioneer Reward provides $150 for a video and $100 for a photo. It, too, is given out weekly. There is also a Legend Award. This is a special quarterly prize to one winner of $2,000.

Team Insta360

Insta360 invites athletes, cameramen, cinematographers and creatives to become part of the team. The site has a page with information about team members and the opportunity to register. There is a registration form for athletes to choose a sport, name, gender, and fill in fields with other personal information. There is a separate form for operator and creator, where you also need to enter your personal data and write a few words about yourself.

Product Support

From the Product Support page, you can select the model you’re interested in to see detailed information about features and capabilities, as well as answers to popular customer questions.

Insta360 Care

The Insta360 Care package, which can be purchased separately (price depends on model) includes these services:

• free camera repair or replacement;
• exclusive service channel with experienced technicians;
• flexible repair services.

The service is available if the customer has already purchased an Insta360 camera and the product has not been activated for longer than 3 days. A service agreement will be sent to a valid email address. If the covered camera is returned within 15 days, the associated Insta360 Care service can also be returned for a refund at that time. After more than 15 days from the purchase of the covered camera, Insta360 Care cannot be cancelled, refunded or exchanged. Insta360 Care offers coverage for one year after activation. After purchase, details such as remaining coverage can be checked on the Service and Support page of the official website.

Repair

The company offers repair of appliances for which Insta360 Care package was purchased, as well as for models without coverage. To do this, you need to select the appropriate option, describe the problem and specify your personal information. After that you will receive an email with instructions on how to send it. Following them, you can send the technique to the service center. He will evaluate the product, repair it under warranty, or send a repair quote if additional charges apply. After the work is done, the repaired camera will be sent back.

In the Repair Services section of the company’s website, there is a link to My Repair Orders, which stores a list of all requests, Activate Service, and Request for Repair Progress. The latter opens a page with a field for entering the phone number or email that the customer was registered with.

Software

The “Downloads” section offers all the software you need to work with your equipment. For convenience, the software is divided into categories by product model.

 

Mobile application

The Insta360 app is a creative in your pocket that acts as a camera assistant. It lets you simply edit your work on your phone. The program includes features such as:

• Shot Lab. Artificial Intelligence-based auto-editing templates. They give you the ability to edit head-turning clips such as Stop Motion, Clone Trails, Hyperlapses, and others in a few clicks.
• FlashCut automatic editing. The app uses artificial intelligence to find the best shots and edit them together. FlashCut analyzes footage by subject, quality and capture time to create cinematic clips ready for publication.
• Deep Track. For content, you can select the subject by touch or voice command. An artificial intelligence-based tracking algorithm keeps it in the center of the frame, even when obstacles interfere. Deep Track automatically recognizes an object when it reappears and tracks it throughout the action;
• Story Editor. After editing the clip, it can be instantly published on YouTube, Instagram, Facebook, Snapchat, and other social networks.
• TimeShift. It allows you to adjust the speed of different parts of the clip to your liking.
• Free editing. Now you can edit and publish your clips without first downloading them to your phone. Saving space on your phone memory, you can edit clips right on the go. Perfect for quickly sharing clips on social networks with just a few taps.

In addition, the community section of the Insta360 app allows you to explore the best content from a global team of authors.The company also has several other apps for working with different techniques.

 

Payment and delivery at Insta360

Methods of payment and delivery depend on the country in which the equipment is purchased.

How do I pay for my order?

Making a purchase through the official online store, you can pay by Visa, Mastercard, via PayPal and by bank transfer. Orders through stores in other countries are paid according to their regulations.

Ways to deliver the product

Orders placed through the official Insta360 store are shipped via FedEx, UPS, DHL. Delivery methods for purchases made on other online sites depend on the specific store and country.

Ways to return merchandise

The official website has information about returning goods. It is specified that the purchase can be returned within 14 days. It is also possible to return a product bought in another country, according to its legislation.

 

Bonuses insta360.com

Insta360 has several special offers for its customers.

Student discount

You can get a 5% student discount at Insta360 by registering for Student Beans. By confirming your student status, you can get the discount.

Insta360 Gold program

By performing certain actions, each customer can receive gold. It can be used to purchase discount coupons in the Insta360 Gold Store. So, points are awarded for registration, avatar, profile completion, birthday, visiting the community through the application, post, comment or reply, publication in the community, reposting the community post in social networks, likes from other users, etc. You can also get 1 coin for every dollar you spend. Gold is valid for 1 year from the date of receipt.

 

Complaints about Insta360

There are almost no complaints about the quality of the pictures that are taken with the Insta360 technique. But there are some problems that the company’s customers talk about. For example, most of them note that the batteries of the product are too weak and do not work very long, so it is necessary to have a powerbank on hand. And even with the camera turned off, the battery runs down. Therefore, it is better to take out the battery when the customer is not using the technique. There are also complaints about the high cost of accessories, which at the same time are quite difficult to buy. Users say that the software for editing on the computer is cut down compared to the application on the phone.

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Supervisory authorities

The company has offices in the United States, China, Japan and Germany. Each of them operates in accordance with local laws.

Insta360.com User Agreement

There is a “Customer Service” section on the website, where you can read the following documents:

• Insta360 Sales Policy.
• Warranty Policy.
• Terms and Conditions.
• Privacy Policy.
• Returns and exchanges.
• Repair services.
• The warranty period for the main parts.
• The warranty period for accessories sold at retail.

Customer Service

You can contact technical support by phone: +1 (800) 69-20-360, e-mail [email protected], via online chat and through the company’s Facebook and Instagram pages.

 

Is Insta360 a Scam?

Insta360 – is a company that develops unique technology for photography and video. Since opening in 2015, it has been constantly evolving, creating new product models and collaborating with other companies to provide customers with the best possible experience. Considering the fact that there are no complaints about the quality of the equipment and received photos and clips, as well as the fact that the company’s website has all the necessary information, offers a warranty and repair services, we can conclude that Insta360 is not a scam.

 

Conclusion

Having studied the company’s work Insta360, we can recommend its products to Internet users. High-quality equipment that allows you to make unique pictures and clips, professional support, assistance in creating virtual tours, the opportunity to become a team member, reseller, partner, receive awards for your work – the undoubted advantages of the manufacturer. If you have used Insta360, leave your opinion about the company and its products on this page.