eBay is this a scam? Review and Customers Reviews

eBay – international trading floorwhich gives users the opportunity to sell and buy different products in many categories. In addition to fixed-price products, auctions are held on the site. The company’s website was developed in 1995 and got its present name in 1997. Since then, the site is constantly being developed for the convenience of sellers and buyers, so it is considered one of the most popular and convenient in the world.

Many customers are satisfied with their purchases on EBay, but there are also complaints about the service. Let’s find out if the site has become a scam over time, and if it’s worth ordering on it. To do this, study the review of eBay.

 

Why eBay?

eBay Inc. – the leader in commerce, connecting millions of buyers and sellers worldwide. The marketplace provides opportunities for individuals, entrepreneurs, businesses and organizations of all sizes. The brand portfolio includes eBay Marketplace and eBay Ads Group, operating in 190 markets worldwide. Both buyers and sellers choose this marketplace because of its ease of use and other perks. Advantages for sellers:

• free ads (the service allows you to post up to 200 products each month with payment only if they are sold (up to 10%);
• simple ad creation;
• a large number of customers;
• additional features to attract customers – international visibility of the site, enlarged photos, etc;
• the ability to work from a smartphone via a mobile app.

Customer benefits:

• a large selection of goods;
• worldwide delivery with a choice of convenient way;
• secure payment PayPal;
• convenient catalog filters;
• Subscribe to an item that is out of stock to be notified when it appears in the catalog;
• the ability to make a tracking list by adding the products you want, you can keep track of when they will be offered a discount.

Company website ebay.com contains a lot of useful information for buyers and sellers, as well as links to other sites. For example, clicking on “About eBay” takes you to www.ebayinc.com/, which describes the history of the company and has news about its work, employees, technology, and job openings.

 

What can I buy on eBay?

At the top of the page ebay.com there is a menu item “Daily deals”. It contains the most interesting offers of the day from different product categories. The page contains the following sections:

• SPOTLIGHT DEAL. The best offer.
• Favorites. The list contains about 20 discounted items.
• Under $25. The category displays several items under $25. There is also a button to go to a separate section of the site with all items at that price.
• Discounts on audio and gadgets. A few offers and a button to go to the appropriate section.

The main site catalog includes more product categories.

Collecting and art:

• miscellaneous items (there are products for decor, militaria, comics, knives, swords and blades, animation art, advertising, transportation, holiday, kitchen and home products, tools, hardware and locks, lunchboxes and tobacco products);
• Sports Souvenirs, Fan Shop and Postcards (here you can choose from collectibles, apparel, fan souvenirs, autographs, vintage, game souvenirs, sports stickers);
• coins and paper money;
• Art and crafts goods (the buyer can find here everything for sewing, knitting, scrapbooking and paper crafts, jewelry making, sculpture, molding and ceramics. There are also fabrics, art supplies, all-purpose goods, stamping and embossing products, leather goods, glass and mosaics);
• antiques;
• dolls and soft toys;
• ceramics and glass;
• art (paintings, prints, posters, sculptures, photos, etc.);
• Entertainment souvenirs (merchandise from movies, TV shows, video games, theater productions, souvenirs of musical groups and performers);
• stamps.

Electronics:

• Computers, tablets and networking equipment ( you can choose from PC parts, laptops and netbooks, accessories, disks, flash drives and blank media, printers, scanners and consumables, tablets, e-books, corporate networks and servers, desktops and MFPs, keyboards and mice, software, routers and modems);
• phones, smart watches and accessories;
• video games, consoles and accessories;
• Video and photo: lenses and filters, digital cameras, accessories, tripods and supports, video cameras, vintage film and photo products, camera drones, binoculars and telescopes, lighting, video production and editing products, flashes;
• TV, video and audio electronics;
• portable audio and headphones;
• car electronics and GPS;
• batteries and power sources;
• Surveillance and smart electronics for the home;
• vintage electronics: audio and video, phones, calculators, etc;
• radio communications;
• headsets and accessories for virtual reality.

Fashion:

• Women’s Clothing. An extensive section where you can choose from sportswear, coats, jackets, vests, dresses, socks, tights and stockings, underwear, pajamas and nightgowns, jeans, jumpsuits, leggings, kits, pants and shorts, skirts, sweaters, swimwear and tops. There are also clothes for pregnant women. For easy selection are offered filters by size, brand, color, material, condition, price, purchase format and delivery methods. Separately, you can select limited offers, categories and sort by price, location and time.
• Accessories for women. The category includes purses, scarves and capes, bags, sunglasses, hair and bag accessories, hats, belts, key chains and rings, business card holders, gloves and mittens, umbrellas, organizers and diaries.
• Men’s clothing. Customers can choose from sportswear, coats and jackets, jeans, pants, shirts, shorts, pajamas and robes, socks, suits, sweaters, swimming trunks and underwear.
• Accessories for men: hats, sunglasses, bags, purses, belts and buckles for them, ties, key chains and cases, gloves and mittens, scarves, ID card holders, suspenders, umbrellas.
• Shoes. Models for women, men and children.
• Jewelry. Jewelry for women, men and children, stones, boxes and organizers.
• Watches, parts and accessories.
• Children’s clothing and shoes. There are also accessories, including backpacks, belts and buckles, gloves and mittens, hair products, hats, jewelry, bracelets, key chains, wallets, scarves and capes, sunglasses, umbrellas.
• Holiday outfits, costumes for dances, theatrical productions, etc. There are no products in this category at the moment.

Home and Garden:

• Goods for the yard, garden and outdoor recreation. You can choose from lawn mowers, plants, seeds and bulbs, pools and spas, outdoor cooking products, garden decor and structures, outdoor lighting, weed and insect control products, plant and soil care, and watering equipment.
• Tools and equipment. In addition to hand and power tools, you can choose from drawers, safety products, safety gear, manuals and parts in the category.
• Products for the kitchen, dining room and bar. Here you can buy bar tools and accessories, utensils, baking supplies, cake decorations, products for brewing, distilling and winemaking, storage and organization, cutlery, kitchen carts, islands, gadgets, textiles and small appliances.
• Home improvement. The section is represented by goods for construction and repair, electrical equipment, products for heating, cooling and security, plumbing.
• Cleaning products: cleaners, tools, steam cleaners and parts for them, carpet cleaning products, vacuum cleaners, parts and bags for them, laundry products, space organization, air fresheners, napkins, paper towels, toilet paper, lighters trash cans and trash bags, shopping bags.
• Lamps, lighting and ceiling fans.
• Home Decor. The category features a wide variety of home goods including plaids, ashtrays, baskets, bookends, bottles, drawers, candles, candlesticks, clocks, decorative stickers, fans, plates and bowls, easels, flowers, globes, home fragrances, fountains, key and letter holders, masks, message boards, mirrors, pillows, signs and signs, plate racks and hangers, posters, sculptures and figurines, tapestries and vases.
• Food and Drinks. Here you can buy sweets and chocolate, pastries and desserts, cereals and bars, crackers and breads, herbs, spices, condiments and sauces, fruits and vegetables, jam, honey, coconut milk, cooking fats, oils, pasta, cereals and grains, ready meals, canned meat, poultry, seafood, snacks. You can also choose from cheese and ice cream, soft drinks, energy drinks and spirits, coffee, tea, juices, syrups, water. Baskets and gift sets are offered in a separate category.
  Home appliances, parts and accessories.
• Bedding.
• Greeting cards and holiday paraphernalia.
• Bathroom and bathroom accessories, including textiles, furniture and sanitary ware.
• Carpets.
• Window care and equipment. This page features blinds, drapes and curtains, curtain rods, beams, stained glass, window films, hardware and parts.
• Holiday and seasonal decor.
• Wedding supplies.

Auto parts and accessories:

• Powersport: ATVs, jet skis, buggies, snowmobiles, scooters and mopeds;
• tools and materials;
• parts and accessories;
• boat products;
• products for trailers and other transport (airplanes, buses, trucks, motor homes);
• motorcycle products.

Sporting Goods:

• clothes, shoes, accessories, videos and books;
• parts, accessories, safety gear, shoes, goggles, helmets, books and videos about bicycles;
• fishing;
• fitness, running and yoga;
• golf;
• hunting;
• games: air hockey, billiards, darts, table soccer, indoor roller skating, shuffleboard, ping pong, etc.;
• various sporting goods;
• Outdoor sports: air guns and slingshots, airsoftball, archery, camping and hiking, rock climbing and caving, horseback riding, karting, roller skating and skating, paintball, skateboarding, parachuting and hang gliding, track and field and triathlon;
• team sport;
• tennis and rackets;
• water sports;
• winter sports.

Toys and Hobbies:

• figurines;
• soft toys;
• designers;
• toys;
• collectible card games;
• cars;
• educational;
• electronic, wind-up toys;
• games;
• railroads and trains;
• designs for the street;
• role-playing games;
• puzzles;
• radio control;
• robots, monsters and space toys;
• soldiers;
• dolls and teddy bears;
• vintage toys;
• Cartoon and TV show characters.

Books, movies and music:

• musical instruments, equipment;
• DVDs and movies;
• books;
• music.

Business and Industry:

• health care, laboratory and dentistry;
• electrical equipment and materials;
• CNC, metalworking and manufacturing;
• testing, measuring and control equipment;
• office equipment and supplies;
• industrial automation and motion control;
• heavy and attached equipment, spare parts;
• maintenance and security of facilities;
• transportation.

Health and Beauty:

• vitamins and dietary supplements;
• skin care products;
• hair and styling products;
• flavors;
• decorative cosmetics;
• Health products: drugs, sleeping pills, products for diabetics, equipment, etc.;
• Medicine and mobility: orthopedic goods, mobility equipment, mobile furniture, devices;
• products for shaving and hair removal;
• Manicure, pedicure and nail care products;
• insect repellent;
• vision care;
• oral care;
• bath and body products;
• massage equipment and accessories;
• sunscreen and tanning products;
• tattoos and body art.

Other categories:

• tickets and travel;
• real estate;
• pet supplies;
• gift cards and coupons;
• special services, including photos, poetry, drawings, repairs, and interior design;
• baby products: bounce trainers, swings, loungers, tents, playpens and playgrounds, walkers, baby monitors, thermometers, car window signs and stickers, hearing protection headphones, seat belts, bathing and grooming products, car seats, carriers, slings and backpacks, diapers, nursing products, keepsakes, linens, toy boxes and cases, lamps, mats, mobiles, picture frames, wall decor, furniture, strollers and accessories, toys for babies;
• the rest (the section contains products that cannot be classified in other categories. For example, these are products for adults, education, funerals, genealogy, information products, metaphysical products, and religious supplies.)

 

How do I find the right item on ebay.com?

The fastest way to find the product you want is to use the search bar. You can enter 2 to 4 keywords that describe the product. To search for products by vendor, country, price, and other parameters, you can use the advanced form. It will open after clicking on the “Advanced” button, which is located to the right of the search bar.

If too many options are offered in the search results, you can specify your query using filters. On the left side of the page, you can specify the product category you are looking for for clarification. Filtering by characteristics, which depend on the type of product, is also available. Some filters are common to most sections. These include, for example, product condition, price, listing format (auctions or fixes), and shipping. With the help of these parameters you can quickly find the products you want. In addition to filters, sorting by price, publication time of an ad and seller’s location is available.

Product card

In each category, products can be viewed as a gallery or list. The list of all items includes item names, prices, discounts if available, ratings and number of reviews, if any, shipping costs. You can also see the number of items sold for some models.

In the product card, you can view product photos and view the following information: title, number of hits per day, condition, features, reviews, price, shipping and payment options, and return details. There is information about the seller, including his rating, the ability to save the store, contact him, or see other products. “Buy Now” or “Add to Cart” buttons are also offered. The card may also offer a detailed description of the product.

 

How do I order from eBay?

You can place orders on the site for registered users and those who don’t have an account. When you shop as a guest on eBay, you can track your purchases and return items you’ve purchased, but you can’t use My eBay to track your activity, send messages to other members, or sell your items. You can shop without an account if:

• The product costs less than $5,000;
• the product can be purchased using the “Buy Now” function;
• payment is made using PayPal, credit or debit card, Apple Pay or Google Pay.

You can also use the shopping cart to collect all the items you need, and the “Buy Now” button to instantly proceed to payment. For some products the “Offer Your Price” button is available.

It is also possible to participate in an auction, if the seller offers such a purchase option. This is one of the forms of product ads, where the user who makes the highest bid becomes the buyer. The site uses a system of automatic bids. The customer enters the maximum amount he can pay for the product. Its size is hidden from the seller and other participants.

On behalf of the buyer, eBay places bids on the size of the current step as much as needed to keep the buyer in the lead. After winning an item, the customer goes to My eBay can pay for the order. If you make a mistake when placing a bid on an item, you can withdraw it, but only under certain circumstances:

• the seller has significantly changed the product description;
• the wrong amount was inadvertently offered;
• there is no communication with the seller.

Time is just as important when you call off a bet:

• If there are 12 hours or more before the end of the auction, all bids may be withdrawn;
• if the offer ends in less than 12 hours, you can withdraw the last bid if less than an hour has passed since it was placed.

Any other bids cannot be withdrawn, but you can contact the seller to see if they agree to cancel the bid for you.You can also offer your own price for some items. Some fixed-price listings contain a “Best Price” option that gives you that option.

To find items on the site and offer a price, you can use the Advanced Search or the filter in the desired category. The listings will have an “Offer Price” button, which will open a window for you to enter the suggested amount, number of items, and message text. The seller can accept or reject such an offer. If he accepts it, you will have to buy the selected products.

How do I sign up at ebay.com?

To register, you must fill out the form using Latin letters. The login will be automatically generated and can be changed on the “Account” page under “My ebay”. When placing the first order you will need to specify additional data. So, you must fill in the fields with the delivery address in Latin letters and the contact phone number. This is necessary to communicate with the company or sellers, and to confirm the account. You can also use your Facebook, Google or Apple account to quickly sign up for an account at ebay.com.

Personal Cabinet

When you create an eBay account, you get all the benefits of a personal account. It gives:

• access to complete information about the order;
• the ability to bid at auctions;
• the right to leave feedback and messages to other participants;
• access to eBay community resources.

The cabinet contains three sections:

• activities: all items viewed, bids, purchase history, saved searches and sellers. There are also items for sellers about items sold;
• messages;
• account: settings, personal and payment information.

If you think someone is trying to take over your account or has already done so, the administration can help protect it. They can do this by temporarily blocking the account. If you suspect it, check to see if anyone with access to your account has made any changes and if it has been used to buy or sell. If your account has been compromised, the first thing you should do is try to log in to your account. If it succeeds, follow these steps:

• change your password;
• change the secret questions;
• confirm contact information and payment details;
• Check your contact information, shipping addresses, and payment information;
• check your active bets.

If you cannot log in to your account, contact the administration immediately.

How to place an order?

If the “Buy now” button is selected the buyer is immediately redirected to the payment form. If you need to order several items, add all items to the cart and go to its page. You can delete unnecessary items from the list, save them for future purchases, and change the quantity. On the second step you need to choose the method of payment and delivery to complete the order.

To check the status of an order after paying for an item, go to the section on eBay and click on the purchase history. When you find an item in the list, you can see if the seller has provided a tracking number for its delivery. By clicking on it, you can see the shipping information. If you know which postal service sent the item, you can check the status of the shipment on the website of that company. If the seller didn’t provide tracking information, contact the seller using the “Contact Seller” button next to the item you purchased on the order history page.

Additional features

eBay offers sellers from different countries to sell their goods through its site. When you list and sell items on eBay, the system charges a sales commission. There are 2 main types of sales commissions: listing fees when you create a listing, and final value fees when you sell an item.The amount charged depends on the price of the item, the format and category chosen for your listing, any additional updates, and the behavior and performance of the seller.

You get up to 200 listings each month with zero listing fees, or more if you have a store on eBay. If you are an out-of-store seller, you will only receive listings with a zero listing fee in the country of your registered address. After you’ve used up the zero listing fee, the listing fee:

• is not charged if the product is not for sale;
• is charged for the listing and for the category;
• is charged for the original ad and each time you decide to re-post your products;
• charged per ad if you create repeated auction-style bids for identical items;
• is charged only once per ad for offers with multiple items.

A final value fee is also charged on the sale of an item. This fee is calculated as a percentage of the total amount of the sale. It is an amount that includes all shipping and handling charges. Sales tax is not included in the calculation. In the table on the website ebay.com you will find the base fee for items listed in most categories and the number of zero listing fees you will receive each month.

The ad placement fee is $9.95 per 30-day listing and is not charged for the final cost. You may use the ad format in the following categories:

• business and industry;
• displays for exhibitions;
• sites and businesses for sale;
• special services;
• travel (except for the categories “Accommodation”, “Baggage”, “Vintage Baggage and Travel Supplies”);
• eBay user tools;
• funeral and cemetery;
• information products;
• bonus points and incentive programs.

Property listing fees include listing fees, notice fees, and additional listing updates. Property listings may be in auction, fixed price, or advertising format.

Not long ago, eBay launched Managed Payments. They expand the buying and selling experience on eBay by giving sellers a single place to sell and receive payment, and buyers more ways to pay. Features of the service:

• It’s easier to sell. Ordering becomes flexible and makes it easier for buyers.
• It’s easier to get money. Payments are made automatically and sent directly to the seller’s current account.
• Simplified management. Operations are executed with simplified payment, integrated reporting and streamlined support.

Advantages for salespeople:

• choice: shoppers have more payment options (credit, debit and gift cards, Apple Pay, Google Pay, PayPal and PayPal Credit). A separate PayPal account is not required;
• convenience: access everything you need in one place: consolidated collections, individual reports, refunds, simplified remedies and tax documentation;
• optimized transactions: payments directly to your bank account – you can schedule them daily if funds are available or weekly. Regardless of how the buyer pays, payments are always available within 2 business days of order confirmation;
• extended coverage: international shipping with the Global Shipping Program, which handles customs duties, taxes and import/export charges for you;
• Reporting for downloading and exporting from the Seller Hub: sample reports include monthly reports, reports on payments, orders and post-transactions, and performance analytics;
• API integration;
• exclusive payment support during the registration process and whenever you need help.

Store eBay

An eBay store subscription allows a seller to collect all listings in one branded location. Store subscriptions also give you access to additional tools to manage your business, as well as discounts and more free listings per month. There are 5 levels of eBay store subscriptions: Basic, Basic, Premium, Anchor and Enterprise.

Each eBay Store package has its own commission structure, with different insertion and final value discounts, and a different number of free listings. Before you can open an eBay store, you’ll need an eBay seller account with a specified automatic payment method. How to set up your eBay store:

• select the type of eBay store you want to subscribe to and
• subscription period (annual or monthly);
• Enter the name of your store;
• Click “Submit Order” to purchase a subscription to the eBay Store.

If there’s an eBay store, you’ll get more listings with zero listing fees per month:

• without a store – up to 200 ads;
• Initial – up to 250 ads;
• Basic – up to 350 ads and 250 auctions;
• Premium – up to 1,000 listings and 500 auctions;
• Anchor – up to 10,000 listings and 1,000 auctions;
• Enterprise – up to 100,000 listings and 2,500 auctions.

You will not be charged a listing fee if there are dedicated zero-fee listings available that month. However, you will still have to pay the final cost when the item is sold. You will also be charged for optional listing updates and extras if you choose to use them, including:

• adding subtitles;
• entering products in two categories;
• buying and printing shipping labels through eBay.

If you have paid for a Basic, Premium, Anchor, or Corporate package, you can use an auction-style listing with a zero listing fee in the following categories only:

• antiques;
• art;
• clothes, shoes and accessories;
• coins and paper money;
• collectibles;
• dolls and bears;
• souvenirs;
• health and beauty;
• jewelry and watches;
• ceramics and glass;
• cards and a fan shop;
• stamps;
• toys and hobbies.

The following categories are not eligible for ads with a zero listing fee:

• real estate;
• boats, cars and trucks, motorcycles, other vehicles and trailers;
• heavy equipment, parts, trailers and carts (under “Restaurants and Catering),” commercial printing presses (under “Printing and Graphics”).

Best Price Guarantee

If you buy an item on eBay and then find a better price from a competitor within 48 hours, the system will cover 110% of the difference. What the best price guarantee covers:

• new offerings, updated manufacturer offers, and the best products;
• items available at Amazon.com, BestBuy.com, HomeDepot.com, Jet.com, Sears.com, Target.com, Walmart.com or Wayfair.com;
• identical and affordable products.
• If you find a cheaper product, you have to:
• contact eBay support;
• let you know where you found the lower price;
• you will immediately receive an eBay coupon for 110% difference after checking.

Community

The ebay site has a link to community.ebay.com. This is a community for buyers and sellers. It has the following sections:

• News for sellers. Announcements and updates of the company’s work are collected here.
• Knowledge Base. Answers to frequently asked questions, information about buying and selling.
• Discussions. Here you can share your experiences, tips and ideas, and meet other members. There are several items that contain information about the basics of buying and selling, eBay education, shipping and returns, payments, accounts tools, and applications. There is also a breakdown of posts by category. You can find posts on collectibles and art, electronics, fashion, home and garden, jewelry, motors, sporting goods, toys and hobbies.
• Groups. They allow you to get support, share information, and connect with other members.

Security Center

The eBay Security Center provides tips and resources to help you stay safe when buying and selling online. Here you can learn how to protect your account information, privacy, devices, and wireless network, and you can report a problem by contacting eBay staff.

Problem Resolution Center

There is a separate page for solving problems related to purchases or sales. There you can tell about your situation and view the history of your requests. Authorized customers can see how many tickets were opened and closed and what the result was.

Seller’s Center

For those who trade on eBay, there is a seller’s center. It’s a site with detailed information on how to start selling on the site, create listings, manage listings, and start your own stores. There’s also information about seller commissions and protections, shipping, customer service, returns, problem resolution, payments and fees, and additional resources.

 

Mobile application

The application for Android and iOS gadgets offers product search, bidding, price comparison and ordering. The built-in barcode scanner allows you to search for items and new listings and compare prices. Other features of the app:

• Set up alerts for items and actions on eBay;
• purchase tracking;
• posting reviews;
• communication using eBay messages;
• notifications when you make a purchase or place a new bet, so that you always stay informed.

The program supports English, French, Italian, German, Spanish, Portuguese, Russian, Polish, and Dutch.

 

Payment and Shipping on eBay

The site provides several methods of payment and delivery.

How to pay for the product?

Sellers can choose a payment method from those offered by eBay:

• PayPal. It’s a secure online payment system that protects both buyers and sellers from start to finish. It is also the easiest way for merchants to accept credit card payments. PayPal charges a fee per transaction, but there are no set-up fees, monthly fees, or minimum payment requirements.
• A credit or debit card. Some merchants prefer to open their own merchant account directly through credit card companies.
• Payment for self-delivery.
• PayPal credit.
• QIWI. The method is available if the order amount does not exceed 15 thousand rubles. To pay without using a bank card, replenish QIWI in cash at the nearest terminals.

Depending on the method chosen by the seller, buyers will be able to pay for goods. There are also some limitations regarding payment:

• You cannot send cash by mail or through instant money transfer services (that are not banks), such as Western Union or MoneyGram;
• no checks or money orders may be sent, except for items in specifically authorized categories;
• bank transfers are not available, except for items in specifically authorized categories;
• It is prohibited to top up a merchant’s credit or debit card;
• You can’t use online or other payment methods not expressly permitted by eBay policy;
• You cannot discourage buyers from using any method of payment specified by the seller in the ad;
• You cannot be asked to make payment in a way that is not specified in the catalog.

Shipping methods

Sellers on the site offer different delivery methods. They depend on the country of location and the chosen business model. Delivery can be made:

• by mail;
• by courier service;
• on the ebay international delivery program.

The service may include different options, on which its price will depend. For example, shipping can include content insurance, a tracking number, and different packaging. That’s why you may see different cost and method of delivery in the ads.

You can find delivery time information on the Purchase History page in My eBay. You can also go to the “I’d like” page opposite the item name and select the “View order details” tab. This will also show an estimated delivery time. Delivery times are approximate. You can get detailed information by checking the shipping status against the tracking number. If there is no information about the delivery time, money-back guarantee gives you the opportunity to open a dispute about the undelivered order within 60 days from the date of payment.

Ways to return merchandise

Sellers can create their own rules for exchanges, refunds, or returns under certain circumstances. For all new sellers in listings where returns are accepted, the site sets default rules that automate the process. Customers can remove or change the return policy in their ebay account settings. If the settings are set to automatically accept a return or exchange request, the buyer will be given a return policy created by the system.

When an item is returned, to refund the buyer, the seller allows the service to request that the refund be deducted from their PayPal account. As for eBay’s return policy, as of July 1, 2020, buyers have 10 days from the time they accept an item to send it back. If a customer has a problem with their order or changes their mind, they should contact the seller. The latter will have 3 working days to resolve the situation and 10 days to refund the money.

If the item never arrives at its destination, the seller should provide additional tracking information or offer an exchange or refund. If the buyer received the item, but it is defective, damaged or not as described, his problems should also be solved, including covering the cost of return shipping.

Sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If there is an open cancellation request, refund, eBay money-back guarantee request, or open dispute against an order outside of eBay, the Send Refund option will not be available. If the seller and buyer have not been able to reach an agreement within 3 business days, you can ask eBay to intervene and resolve the issue.

If the customer doesn’t agree with eBay’s decision after the fact, they can ask for another review within 30 days after the claim is closed. To appeal, the buyer must provide additional information to be considered. Staff will review the new information and provide a final decision within 48 hours.

Some ads also have a “Returnable” option. To have the right to return the order after receiving it without too many problems, you can use the filter and select only those items. You can send the item to the seller in several ways. Who pays for the return shipping costs depends on the seller’s policy and the reason for the return.

When the seller accepts the return request, you will either receive a return shipping label from eBay or the seller, or you will be prompted to purchase the label directly from the carrier. The administration will send an email with all the details of the return request. You need to send the item back by the date listed in that email. If you do not send the item back by that date, the request may be closed and you will not receive a refund.

The seller pays for return shipping if they offer a free return policy or if the item was, is damaged, defective, or does not match the description in the listing. You pay for return shipping if you return an item because you changed your mind, and the seller’s return policy says that buyers are responsible for shipping. To print an eBay return label, you must have a PayPal account, regardless of who pays for return shipping. How to print a label:

• go to the purchase history;
• find the item in the “Returns and Cancelled Orders” section;
• select “View Return Details”;
• click on “Print Label”.

If you are responsible for the cost of return shipping, you will see the cost and be able to pay for the service. Print the label on plain paper and glue it to the package. Adding tracking information to the return helps protect against delays or problems in the return process. There are several ways to send an item back to the seller if the seller pays for return shipping. But they are specified by the seller, the buyer must agree on this point. If you are responsible for the cost of return shipping, you can choose how to send the item back. If you pay the return shipping costs and use an eBay return label, the company will charge your PayPal account.

 

eBay bonuses

The service does not offer many promotions from itself, most are from sellers. Each seller can offer discounts on their products.

Free Shipping

For a number of products in the catalog offers not only discounts, but also free shipping.

Good prices

There are special bargains with discounts for almost all product categories, for example:

• For car enthusiasts.

• Women’s clothing.

• Children’s clothing.

Daily deals

The service tracks the best deals and collects them in the “Daily Deals” section. You can also see a list of special-price items in each category.

Referral program

By affiliate program from Spa Networks you can get 3% for each order paid for by a referral.

 

Complaints on eBay

In addition to the positive reviews of the site, recently one can find more and more negative comments. They concern problems with meeting delivery deadlines, returning goods and funds, blocking accounts for unclear reasons. There are also complaints about the lack of convenient channels for communication with technical support. Because of these problems many buyers and sellers refuse to use the service.

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Supervisory authorities

Since the company is registered in the United States, it operates under the laws of that country.

ebay.com User Agreement

The document includes site usage, disputes, taxes, terms of sale and purchase, refund information, cancellations, managed payments, limitation of liability, and refunds.

Customer Service

To contact eBay support, you must sign in with your username and password. Then click the “Help & Assistance” link at the top of the page, select the “Popular Solutions” tab, and review the information on the page that opens. If the answer to your question is not listed, click “Contact Us” at the bottom of the page and fill out the form.

 

Is EBay a Scam?

eBay – is a popular site, which for more than 20 years allows buyers to find goods of interest, and sellers – to sell their products. The site of the service is convenient and contains a lot of information for customers. Although it is in English, with the help of online translators you can quickly learn the necessary information. The site’s catalog is extensive – there are products from clothing and footwear to electronics and tools. You can view it both from your PC and from a mobile device with the help of a functional application.

Convenient filters and sorting are offered, making it quicker to find products. One of the pluses is the possibility of receiving notifications of the appearance of goods in stock and the creation of a tracking list, which allows you to react quickly to discounts and save on purchases. But the service has disadvantages, because of which now it is difficult to recommend eBay. These are problems with delivery, returns, communication with technical support, blocking accounts. Taking this into account, it can be noted that eBay is not a scam, but frequent customer complaints indicate problems with the site. The administration should pay attention to this.

 

Conclusion

Having studied the work of eBay, we can conclude that it is a convenient site for sellers and buyers with a wide range of different goods, several methods of payment and delivery. But the problems faced by customers make it impossible to recommend this service now.