Cafago is this a scam? Review and Customers Reviews

Cafago – another supplier of goods from China, this time concentrating on digital products. It works with customers all over the world and delivers orders using international shipping companies and courier services (ground, air, sea freight).

Since the market player has existed relatively recently, I want to understand how reliable and efficient it is, and how loyal it is to customers. So, the question on the agenda: is cafago.com a scam or a decent seller? Let’s start in order.

 

Why Cafago?

The advantages include Cafago we would have taken:

• Large selection of goods (several thousand items of equipment, hardware, sporting goods and electronic systems) and warranty on everything (2 years in most cases).
• Inexpensive. Customers are promised a price for 10% or even 70% below the average for their market. And indeed: if we talk about prices, buying products at cafago.com allows you to save significantly.
• Free delivery at the standard rate (15-25 working days).
• Many gifts and discounts, loyalty program and other bonuses.
• A multilingual site and calculations in different currencies. You don’t need to include the conversion fee in the translation – you can see at a glance how much you have to pay. In addition, there is an opportunity to choose different ways of delivery, knowing the cost in advance.
• The shipment tracking option. Allows you not to worry about where your order is (provided it works correctly).
• Support at the stage of purchase and after receipt of goods, service.
• The presence of a mobile app for iOS, Android for quick orders.

What can I buy at cafago.com?

In the assortment online store The range includes cell phones, video and audio equipment, photo and video cameras, “smart” technical devices, car and motorcycle equipment systems, computer equipment and peripherals, games and hobby products, sports paraphernalia and equipment, watches plus musical, measuring and working tools.

Cell phones and accessories

In this section you will find Nubia (Cubot), ZTE, Xiaomi, Asus, AllCall, Lenovo, Bluboo, Huawei, Homtom, Letv, Ulefore Armor, AGM, Oukitel, Maze Comet, etc. cell phones. All Chinese-made, but with different firmware: EU, DE (for Germany), ES (for Spain), UK (for UK), Global (international), etc. – Depending on the brand markings may be different. There are about 150 items in total.

Plus accessories and paraphernalia: LED displays, wireless dialers, headsets and headphones of various types, cables and chargers, racks, holders, cases and protective cases, power banks, etc.

Toys and Hobbies

This includes quadcopters (and the accessories and parts they need: remotes, propellers, cameras, beacons, etc.), radio-controlled helicopters/planes/boats/cars and spare parts, educational and entertaining toys (rotating flying saucers, voice-controlled dogs, doll houses with electronics inside, rubber snakes, lizards, robots, etc.), joysticks, virtual reality items, and FPV systems (“first-person view”).There are also joysticks and virtual reality items, FPV-systems (“first-person view”), spinners and holiday accessories: inflatable costumes, figurines, tablecloths, etc. A total of almost 1,300 models.

Audio and video equipment

Headphones, microphones, media players, speakers, compact consoles, and the same joysticks, but for mobile devices. Plus charging docks, adapters, projector glasses, smart stations, TV set-top boxes and remote controls – 1,700 plus digital products, the price tag of which varies quite widely at the moment.

Cameras and camcorders

In contrast to the previous section, it is not the playback technique that is presented here, but the recording and playback equipment: cameras. And besides that – photographers’ and cameramen’s equipment (tripods, lights, filters, lenses and clips for their fixation, light rings, etc.), wireless surveillance cameras, flash receivers, adapters, holders and many other things.

“Smart Technology

Smart watches, wireless dental endoscopes, portable LED lamps, infrared thermometers, automatic dispensers, electric drinking pumps, robot vacuum cleaners, digital waterproof cameras, smart keys, compact washing machines, video recorders, trimmers, LED outlets, and other appliances.

Plus, for some reason, this section contains gloves (though cut-resistant), canning knives, candy boxes, universal tool cases and many other items that are hard to group. There are just over 4,600 products available for ordering. A separate category includes men’s, women’s, children’s and unisex models of watches – about 800 more products.

Auto and motorcycle supplies

Car recorders, DVD players and speakers, GPS systems and accessories (universal steering wheels, receivers, trackers, locators, blockers), monocrystalline panels, compressors, voltage-sensitive relays, batteries, pumps, voltage regulators, carburetors, temperature sensors and tool kits.

Computer Hardware

Tablet PCs and accessories, laptops and monobooks, flash drives and drives, smart translators and peripherals: webcams, headphones, keyboards, headphone and tablet stands, mice, wireless extenders, USB recorders, gaming joysticks, neck fans, wires and connectors. As well as office and school supplies: stickers, stickers, brushes, writing boards, magnifiers, projectors, etc.

LED lights and lamps

LED lamps in different shapes (corn, ball, candle, tube, etc.), ceiling, wall and floor lamps, for home and street (lawn, underground, underwater), night lights, headlights, portable lights and much more. The grouping is peculiar, so at times it is difficult to understand why a particular product is included in a category.

Tools and Measuring Instruments

Portable electric saws, cutters and knives, calipers, electronic rulers, thermostat controllers, aerators and software watering timers, moisture regulators, pool equipment, driving simulators, voltage stabilizers, lathe holders, woodworking equipment, 3D printers, optics (binoculars, microscopes, endoscopes, multiloupes, etc.), automotive paint detectors, TV signal finders, etc. A choice of 3300+ items.

Goods for sports and outdoor activities

Bicycles and accessories (pedals, seats, repair kits, threaded taps, phone mounts), sports bags, folding fans, rod kits, mormys, hooks, rods, spinning reels, clothing (cycling gloves and shorts, sports shirts, shorts, socks, T-shirts, bandages and kneepads), paraphernalia (acupuncture mats, towels, backpacks for trekking, fishing, travel, hanging waist bags, cooling towels), tents, furniture (tables, chairs, chairs), dishes, telescopes, sunglasses, and exercise equipment for strength and cardio workouts. There are approximately 3,780 options in all.

Musical instruments

All major types of musical instruments: strings, brass, drums, keyboards, electronics, reeds. As well as those that create musical effects – mixers, pickups, pickup systems, tuners, pedals, etc.

 

How do I find the right item on Cafago?

Given that the names of the products on the cafago.com – are not always translations of Chinese designations that are accurate in terms of meaning, orientation in the catalog is not always easy. It helps to find the right product:

• Navigation bar and tags (keywords) above the top menu of the resource.
• A breakdown into headings. Although, as we said, some items are oddly grouped, and systematization sometimes only gets in the way.
• Sorted by newness, vendor recommendations, popularity, user ratings, and price.
• Page settings. Displaying as a list/tile and moving not only to the next/previous but also to the last/first page can be useful.
• Recently viewed items. This option allows you to avoid opening several tabs at once without worrying that you won’t be able to find your favorite digital product later.

Filters are not present everywhere, and there are very few – we do not take them into account.

Product card

Product cards on cafago.com are somewhat similar to those on AliExpress: they contain a lot of information, which makes it hard to find what you need. They are presented in two formats: a quick preview (pop-up window on the product list page) and a full description (a separate page). The first consists of a brief preview (images, a selection of options and an order button). The second can be conditionally divided into several parts.

At the top – photo gallery, general characteristics (cost, name, article), available delivery regions (where sent) and shipping (from which warehouse is sent), order buttons, sharing (“Share”) in social networks, favorites, payment methods.

Just below – recommendations based on user activity, text descriptions, more detailed terms of delivery, warranty and bulk purchases. Plus reviews and frequently asked questions – Q&A (Questions & Answers).

It is convenient that the seller allows you to check digital products. For example, in the descriptions of smartphones there are references to checking GSM, WCDMA and LTE networks. Often the descriptions (again, like on Ali) contain graphic images, placed under each other as if it were a pdf presentation.

 

How do I order from Cafago?

Creating orders in Cafago is only possible through the website. In this case it is necessary to create an account. There are 2 buttons on the product page for checkout:

• “Buy now” immediately redirects you to the form for entering the address, payment method and other options.
• “Add to cart” allows you to return to shopping or, if you are ready, to check the completeness of your order and proceed to the same shopping form.

How do I register at cafago.com?

Registration is mandatory for those who want to place an order at cafago.com. So you have a choice: wait until the system itself requires it in the process of placing or trying to open a particular functionality, or start registering yourself. In the latter case, click on “Login” at the top right of cafago.com and then “Create account” in the window that appears.

Then fill in the fields of the form: email address, password and its confirmation, captcha (just enter the characters from the picture on the right), agreement with the terms of service (subscription to the newsletter is optional). And press “Create my account”. To activate your account you have to follow the link in the verification email sent by the merchant to your email address (the one you specified during registration). Now you can go to the “Live Account” or go back to the order.

Personal Cabinet

The personal account of the cafago.com user includes the following blocks:

• “Account” (“My Profile”). It contains personal data with the possibility of editing (“Change profile”), address book, where delivery addresses are stored to be automatically inserted in the order forms (“Address Book”), and the option to change the password (“Change your password”).
• “Cafago Member. Your status in the loyalty program (“My Cafago”) and its description (“User Rights”).
• “Orders. Purchase history and current orders.
• “Purchases”. A list of favorites with a filter by product category, date added and search by name.
• “Community. The product reviews you leave.
• “Making Money. The terms and conditions of the affiliate program and connecting to it.

Clicking on the avatar opens almost the same menu, but with some exceptions: instead of summary information about the status in the loyalty program, “My coupons” (discount promo codes) and “My points” (details on accrual and spending of bonus points) will be available, plus reading notifications from the administration (“My messages”) will be available.

How to place an order?

After entering the cart (we described it above) and registering on the site you will be asked to enter the delivery address, phone number and full name (if they are already saved in the LC, they will be added automatically). Then choose the payment and delivery methods. Please note that not all products are transported – there is a special note about the regions of delivery in the product card.

We check everything and make the payment (post-delivery payments are not available at cafago.com). If all went well, there will be a notification that the order has been placed. It will be processed within 1-7 business days and forwarded for delivery. The status is tracked through the “My Orders” section of the LC.

Additional features

Additional functionality cafago.com We have included newsletter, warranty and service, as well as the option of online tracking of shipments (orders) through the site.

Newsletter

At the bottom of any page, you will find a form to sign up for vendor notifications. To receive them, all you have to do is enter your email address. Emails with bonuses, special offers, gifts, and industry and company news will arrive several times a week. Subscriptions are also made to social networks and a YouTube channel.

Warranty and service

Seller provides all customers with 12 months of free service and repair warranty on products from the catalog. Exception: products that have been damaged as a result of improper use/installation. To get the service you need to send an application to [email protected].

Pre-sale of goods

In addition to the standard order, there is a pre-sale (pre-order) of what is currently out of stock on the site. The offer applies mainly to mobile equipment.

Order Tracking

To not worry about packages sent by Cafago, it is possible to track them online. To do this, open the appropriate section of the top menu, enter the number assigned to your order (it is in the personal account and confirmation letter sent to the e-mail), e-mail address and click “Send”.

 

Mobile application

The online store also has a mobile app for installation on tablets and smartphones with Android (4.0.3 and above) and iOS (no older than 9.0). They are free to download from the Google Play Market and App Store. The options are almost the same:

• Selection from a catalog with filters.
• Payment via PayPal and coupons.
• Tracking of shipments.
• Manage your personal account.

Login to the account – using the username and password obtained when registering in the desktop version. Users give an average score of 3.9 out of 5. The dissatisfaction is not mainly connected with technical problems, but with serious delays in order delivery.

 

Payment and delivery at Cafago

Orders at Cafago are shipped on a 100% prepayment basis. The following payment methods are supported:

• Credit Cards MasterCard, VISA, Maestro, American Express, Discover.
• Payment systems: PayPal, WebMoney and QIWI.

Payment processing and conversion fees are borne by the buyer.

How do I pay for my order at cafago.com?

The “Checkout” button of the cart redirects us to the payment gateway, where we need to enter the details, and in the case of electronic systems/wallets – also authorize. And then confirm the transaction code from the SMS (in WebMoney – the last 5 digits of the number from which the call will be made to your cell phone).

Shipping methods

Cafago works with international shipping companies and courier services, a list of which it does not name. All that is known is that there are several rates: standard, express, expedited and free delivery. They vary in cost and timing. Pickup at the address and pickup from the pickup point are possible.

How to return items to Cafago

Goods of proper quality (non-defective) purchased at Cafago are exchanged and returned within 7 calendar days from the date of purchase (if the appearance and performance properties are preserved). Defective products (goods of improper quality) – within 14 days.

Requests are sent to the client service at [email protected]. Proof of purchase documents are not needed – you will be found in the database by e-mail (if you wrote from the address that is registered in the Client’s Profile). It takes up to 10 working days from the moment of receiving the application from you. Plus – the processing time of the transaction by payment agents (banks, electronic systems).

 

Cafago bonuses

Cafago bonus program is a daily sale, seasonal discounts on certain categories/items of goods, as well as affiliate and savings programs.

Specials on sale

The online store regularly holds sales. Goods here can be very different, but the main thing is the great discounts that the seller provides on these products. We advise you not to miss such good deals!

Promo codes (coupons) for purchase

For purchases the seller distributes free coupons for a discount – promo codes. They are entered in a special field at checkout and allow you to save money by reducing its amount (how much to “discount”, Cafago decides, the maximum – to 40%). The list of available is displayed in the section “My coupons” personal account (opens only from the top, drop-down menu – by clicking on the profile icon).

Registration Discount

By registering on the site (which is required anyway, otherwise you can’t shop), you earn a 5% discount on your first order. This is mentioned in the pop-up notification that appears the first time you visit the web resource.

Daily deals up to 74% discount

On the homepage of the online store, there are 3 discounted items every day. As part of the so-called “Daily Deals,” the price is “cut” by more than 70 percent.

Discount 16% on Letv Leree Le3 3GB + 32 GB smartphones

Letv Leree Le3 line of smartphones with 3GB RAM and 32GB built-in memory are now available at cafago.com at a discount of 16%. Until when the action will last, it is unknown.

Up to -80% for a quick transaction

Once again, we encounter functionality similar to that provided by AliExpress. In this case it’s quick deals. The principle of making purchases here is the same as always, but the offers are limited in time and the number of items per user. Discounts on products participating in quick orders are up to 80%. They can be found in the main menu of the resource, to the right of the catalog, pre-sale orders and new arrivals.

Discount 18% on Xiaomi Mijia Wicue LCD Tablet Screen

Xiaomi Mijia Wicue 10-inch-wide liquid crystal screen for stylus notes is on sale at Cafago for 18% cheaper than usual.

Loyalty Program

Works in the format of the accumulation system: with each purchase (except for products provided at a discount) you get bonus points, with which you can then compensate the cost of subsequent purchases (100 points = 1 euro). The amount of the cashback depends on your status. In addition, points are given as a birthday present and for activity. 20 bonus points are given for subscribing to the newsletter, 40 for uploading a video review, 50 for registering on the site, another 20 for adding an avatar photo to your account, 10 for a review, etc. The bonus balance can be tracked from your personal account.

Affiliate Program

The store’s affiliate program assumes inclusion of the partner in the CPA-network, when he earns a percentage of the order amount of customers attracted to cafago.com. For this purpose promotional materials are provided (basket widgets and showcases, banners with a link, etc.), which are placed on the sites. Clicked users are considered to be subscribers of the partner. The partner receives a 6% commission on each purchase.

 

Complaints about cafago.com

There are many positive reviews about Cafago. Customers praise the products offered by the seller and the good promotions, as well as the friendliness of the support team and the speed of order placement.

There are also complaints (about a quarter of the total mass of comments on serious otzovik): mostly about problems with delivery (the order did not arrive) and return.

The average rating of the online store on Trustpilot (international service for evaluating online resources) is 3.5 points out of a possible 5.

If there are any reviews about the Cafago online store, we’ll be sure to post the information on social media. Sign up so you don’t miss anything!

Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!

 

Cafago’s supervisory authorities

Cafago.com is owned by two companies: Tomtop Technology Limited (Hong Kong, China) and UAB Juanhongas (Vilnius, Lithuania). Control over compliance with trade rules and protection of user rights is provided by CIETAC (China International Economic and Trade Commission).

• View Privacy & Cookies: Our Promises on asos.com
• Read the privacy policy.

Kafago User Agreement

The User Agreement (“Terms and Conditions”) of cafago.com establishes the nature of the legal relationship between visitors and the administration of the Internet resource. Let’s look at several points. So, point 1.2 says that only adult persons can use cafago.com.

It is necessary to comply with the local law and the law of the seller’s territory (China) to be able to use the features of the online store (clause 2.1).

Only one account per person is allowed. If a duplicate is found, the account will be deleted (point 3.1).

Actions performed from the account are considered to be performed by its owner (clause 3.4). In this way the seller absolves himself of responsibility for fraud as a result of hacking.

You are obliged to provide all information necessary to ensure the security of the transactions. Otherwise Cafago has the right to cancel them (clause 4.3).

The company releases itself from any guarantees related to the condition, quality, duration, accuracy, reliability of the services carried out through the site. Everything is provided “as is” (clauses 5.1-5.2).

You, in turn, must protect the company and its partners (executors) from all losses and damages, including legal. And compensate the seller’s costs if this condition was not met (clauses 5.4-5.5).

Customer Service

To contact cafago.com support is used:

• International phone numbers are +001-855-387-24-80 (U.S. office) and +0033-761-441-379 (France office). The office hours are from 09:00 to 00:00 local time.
• E-mail [email protected] (orders), [email protected] (collaboration), [email protected] (webmasters).
• Online consultant on the site (opens in a separate window when you click on the dialog icon in the right sidebar or the “Start a chat” link in the top menu item “Need help”).
• Social media (seller has communities on Pinterest, Twitter, Instagram and Facebook).

Answers to common questions can be found in the FAQ (“Order” in the “Customer Service” column of the bottom menu).

 

Is Cafago a scam?

Cafago – a foreign online store controlled by the Chinese regulator, CIETAC. Therefore, in the event of a dispute, if the seller does not meet you halfway, the proceedings will take a long time. In addition the online store’s User Agreement includes a disclaimer of responsibility for the quality and accuracy of the services offered on the site. So it will be difficult to defend your rights.

Another annoying thing is that orders are shipped after making a 100% prepayment, and shipping takes 15-25 business days. Of course, there is tracking of shipments, but such conditions still allow you to delay the moment of proceedings with the customer, if necessary. And, if you believe the reviews, not a few people have not been able to wait for their parcels. At least at the time of leaving comments. We cannot say that Cafago is a scam, but there are certain risks when ordering goods here.

 

Conclusion

Cafago – a kind of alternative to online stores like AliExpress, but with a narrower focus. In the catalog of the web resource there is a huge number of goods with a warranty of up to 2 years. The seller promises service and warranty, which looks contradictory, considering that the user agreement, on the contrary, contains a disclaimer of all guarantees (clauses 5.1-5.2 of the document).

The seller works on payment in advance, and delivers orders in 15 to 25 working days. Shipping methods are not specified (as they are on Ali, though). However, the store has its advantages: all sorts of promotions and special offers, combined with a loyalty program (cashback and bonus points for activity), free shipping, the option to track shipments and the ability to choose the currency.