Cafago

Cafago is another supplier of products from China, focusing primarily on digital goods. It serves customers worldwide and processes orders through international shipping companies and courier services (air, land, and sea).

Since it has recently gained more attention in the market, it’s natural to want to know whether it is reliable and efficient, and how student-friendly it is. So, the question at hand: is cafago.com a scam or a legitimate seller? Let’s take a closer look.

 

Why Cafago?

The advantages of Cafago include:

• Wide selection of products – Thousands of items, including hardware, fasteners, regular goods, and electronic systems, all backed by a warranty (usually 2 years).
• Affordable prices – Customers are promised prices 10% to 70% below the market average. Indeed, shopping on cafago.com can save you money.
• Free standard shipping – Delivery takes 15–25 business days.
• Gifts, discounts, and loyalty programs – Various promotions and bonuses are available.
• Multilingual website and multiple currencies – You see prices directly without conversion fees. Different shipping options and costs can be selected in advance.
• Order tracking – You can monitor your order status reliably.
• Customer support – Assistance is provided during the purchase process and after receiving products.
• National apps for iOS and Android – Quick and convenient order placement.

What Can You Buy on cafago.com?

The online store offers mobile phones, audio and video equipment, cameras, smart devices, car and motorcycle systems, computer hardware and peripherals, games and hobby items, sports equipment, watches, as well as musical, measuring, and professional tools.

Mobile Phones and Accessories

In this section, you’ll find phones from brands like Nubia (Cubot), ZTE, Xiaomi, Asus, AllCall, Lenovo, Bluboo, Huawei, Homtom, Letv, Ulefone Armor, AGM, Oukitel, Maze Comet, and more. All are made in China, but with different firmware versions: EU, DE (Germany), ES (Spain), UK (United Kingdom), Global (international), etc. Labeling may vary depending on the brand. There are about 150 models in total.

You can also purchase accessories: LED displays, wireless handsets, various types of headsets and headphones, cables and chargers, stands, holders, cases, power banks, and more.

Toys and Hobbies

This category includes quadcopter robots (with necessary accessories and parts such as controllers, propellers, cameras, beacons, etc.), remote-controlled helicopters, airplanes, boats, cars, and their spare parts, as well as educational and entertainment toys (flying discs, voice-controlled dogs, electronic dollhouses, rubber snakes and lizards, and more), joysticks, VR items, FPV (“first-person view”) systems, spinners, and party accessories like inflatable costumes, figurines, and tablecloths. There are nearly 1,300 models in total.

Audio and Video Equipment

Products include headphones, microphones, media players, speakers, compact controllers and joysticks for mobile devices, charging stations, adapters, projector glasses, smart stations, TV boxes, and remote controls. Overall, there are over 1,700 digital items, with prices currently varying widely.

Cameras and Camcorders

Unlike other categories, this section features recording and playback equipment such as cameras. It also includes gear for photographers and videographers: tripods, lighting equipment, filters, lenses and mounts, ring lights, wireless dashcams, flash receivers, adapters, holders, and much more.

Smart Technology

Products include smartwatches, wireless dental endoscopes, portable LED lamps, infrared thermometers, automatic dispensers, electric drinking pumps, robotic vacuum cleaners, digital business cameras, smart keys, compact washing machines, dashcams, trimmers, LED outlets, and other household gadgets.

Additionally, this category oddly contains gloves (cut-resistant), can openers, candy boxes, universal tool keys, and many other miscellaneous items. There are over 4,600 products available in total. Included here are men’s, women’s, children’s, and unisex watches—around 800 items.

Auto and Motorcycle Accessories

Items include car dashcams, DVD players, speakers, GPS systems and accessories (universal steering wheels, receivers, trackers, locators, immobilizers), monocrystalline panels, compressors, voltage relays, batteries, pumps, voltage regulators, carburetors, temperature sensors, and toolkits.

Computer Equipment

This category includes tablet PCs and accessories, laptops and all-in-one PCs, flash drives and storage drives, smart translators, and peripherals such as webcams, headphones, keyboards, stands for headphones and tablets, mice, wireless extenders, USB recorders, gaming joysticks, neck fans, cables, and connectors. It also features office and school supplies like stickers, sticky notes, brushes, message boards, magnifying glasses, projectors, and more.

LED Flashlights and Lamps

LED lamps in various shapes (corn, ball, candle, tube, etc.), ceiling, wall, and floor lamps for home and outdoor use (lawn, underground, underwater), night lights, headlights, portable lights, and much more. The grouping can be unusual, making it sometimes unclear why certain products are included in this category.

Tools and Measuring Instruments

Products include portable electric saws, cutters and knives, calipers, electronic rulers, thermostat controllers, aerators and smart watering timers, moisture regulators, pool equipment, driving simulators, voltage stabilizers, lathe holders, woodworking tools, 3D printers, optics (binoculars, microscopes, endoscopes, magnifiers, etc.), automotive paint detectors, TV signal finders, and more. There are over 3,300 items to choose from.

Goods for Sports and Outdoor Activities

Bicycles and accessories (pedals, seats, repair kits, threaded taps, phone mounts), sports bags, folding fans, rod kits, mormys, hooks, rods, spinning reels, clothing (cycling gloves and shorts, sports shirts, shorts, socks, T-shirts, bandages and kneepads), paraphernalia (acupuncture mats, towels, backpacks for trekking, fishing, travel, hanging waist bags, cooling towels), tents, furniture (tables, chairs, chairs), dishes, telescopes, sunglasses, and exercise equipment for strength and cardio workouts. There are approximately 3,780 options in all.

Musical Instruments

All major types of musical instruments: strings, brass, drums, keyboards, electronics, and reeds. As well as those that create musical effects – mixers, pickups, pickup systems, tuners, pedals, etc.

 

How Do I Find the Right Item on Cafago?

Given that the names of the products on the cafago.com are not always translations of Chinese designations that are accurate in terms of meaning, orientation in the catalog is not always easy. It helps to find the right product:

• Navigation bar and tags (keywords) above the top menu of the resource.
• A breakdown into headings. Although, as we said, some items are oddly grouped, and systematization sometimes only gets in the way.
• Sorted by newness, vendor recommendations, popularity, user ratings, and price.
• Page settings. Displaying as a list/tile and moving not only to the next/previous but also to the last/first page can be useful.
• Recently viewed items. This option allows you to avoid opening several tabs at once without worrying that you won’t be able to find your favorite digital product later.

Filters are not present everywhere, and there are very few – we do not take them into account.

 

Product Page

Product pages on cafago.com are somewhat similar to those on AliExpress: they contain a lot of information, which makes it hard to find what you need. They are presented in two formats: a quick preview (pop-up window on the product list page) and a full description (a separate page). The first consists of a brief preview (images, a selection of options and an order button). The second can be conditionally divided into several parts.

At the top – photo gallery, general characteristics (cost, name, article), available delivery regions (where sent) and shipping (from which warehouse is sent), order buttons, sharing (“Share”) in social networks, favorites, payment methods.

 

Just below – recommendations based on user activity, text descriptions, more detailed terms of delivery, warranty and bulk purchases. Plus reviews and frequently asked questions – Q&A (Questions & Answers).

 

It is convenient that the seller allows you to check digital products. For example, in the descriptions of smartphones there are references to checking GSM, WCDMA and LTE networks. Often the descriptions (again, like on Ali) contain graphic images, placed under each other as if it were a pdf presentation.

 

How Do I Order from Cafago?

Creating orders in Cafago is only possible through the website. In this case, it is necessary to create an account. There are 2 buttons on the product page for checkout:

• “Buy now” immediately redirects you to the form for entering the address, payment method and other options.
• “Add to cart” allows you to return to shopping or, if you are ready, to check the completeness of your order and proceed to the same shopping form.

 

How Do I Register at cafago.com?

Registration is mandatory for those who want to place an order at cafago.com. So you have a choice: wait until the system itself requires it in the process of placing or trying to open a particular functionality, or start registering yourself. In the latter case, click on “Login” at the top right of cafago.com and then “Create account” in the window that appears.

Then fill in the fields of the form: email address, password and its confirmation, captcha (just enter the characters from the picture on the right), agreement with the terms of service (subscription to the newsletter is optional). And press “Create my account”. To activate your account you have to follow the link in the verification email sent by the merchant to your email address (the one you specified during registration). Now you can go to the “Live Account” or go back to the order.

 

Personal Account

The personal account of a cafago.com user includes the following sections:

• Account (“My Profile”) – Contains personal data with editing options (“Edit Profile”), an address book for storing shipping addresses to auto-fill order forms (“Address Book”), and the ability to change your password (“Change Password”).
• Cafago Member – Displays your loyalty program status (“My Cafago”) and its description (“User Rights”).
• Orders – Purchase history and current orders.
• Favorites – A wishlist with filters by product category, date added, and a search function by name.
• Community – Reviews of products you have left.
• Earnings – Terms of the affiliate program and how to join it.

When clicking on the avatar, a nearly identical menu opens with some differences: instead of a summary of your loyalty program status, you’ll see “My Coupons” (discount promo codes) and “My Points” (detailed information on earned and spent bonus points). You’ll also have access to notifications from the administration under “My Messages.”

How to Place an Order

After entering your shopping cart (described earlier) and registering on the website, you will be asked to provide your shipping address, phone number, and full name (if already saved in your personal account, these details will be added automatically).

Next, select your preferred payment and delivery methods. Please note that not all products can be shipped by every transport option — on each product page, there is a special note indicating the available delivery regions.

We complete the checkout and proceed with payment (cash on delivery is not available on cafago.com). If everything goes smoothly, you will receive a notification confirming that your order has been placed. It will be processed within 1–7 business days and then handed over for shipping. You can track the order status in the “My Orders” section of your personal account.

Additional Features

Cafago.com also offers several extra services: a newsletter, warranty and after-sales service, as well as online order tracking directly through the website.

Newsletter

At the bottom of any page, you will find a subscription form for supplier updates. To receive them, simply enter your email address. Emails containing bonuses, special offers, gifts, industry and company news will be sent several times a week. You can also subscribe via social media and the official YouTube channel.

Warranty and Service

The seller provides all customers with a 12-month free warranty for maintenance and repair of items from the catalog.
Exception: products that were damaged due to improper use or installation are not covered.

To request warranty service, you need to send an application to [email protected] .

 

Pre-Sale of Products

In addition to standard orders, Cafago offers pre-sale (pre-order) for items that are currently out of stock on the website. This option is mostly available for mobile devices.

Order Tracking

To keep track of your shipments from Cafago, you can use the online tracking feature. Simply open the corresponding section in the top menu, enter the order number (available in your personal account and in the confirmation email sent to you), provide your email address, and click “Submit.”

 

 

Mobile Application

The online store also offers a mobile app for tablets and smartphones running Android (4.0.3 and above) and iOS (version 9.0 or later). It is available for free download from Google Play Market and the App Store.

The app provides nearly the same features as the desktop version:

• Browsing the catalog with filters
• Payment via PayPal and coupons
• Shipment tracking
• Managing your personal account

Login is done using the same username and password created during registration on the desktop site.

Users give the app an average rating of 3.9 out of 5. Most complaints are not about technical issues but rather significant delays in order delivery.

 

Payment and Delivery at Cafago

All orders at Cafago are shipped based on 100% prepayment. The following payment methods are supported:

• Credit cards: MasterCard, VISA, Maestro, American Express, Discover
• Payment systems: PayPal, WebMoney, and QIWI

Payment processing and currency conversion fees are covered by the buyer.

How to Pay for an Order on cafago.com?

Clicking the “Checkout” button in the cart redirects you to the payment gateway, where you need to enter your payment details. In the case of e-wallets or electronic payment systems, you’ll also need to log in. Finally, the transaction must be confirmed — usually with an SMS code (for WebMoney, it’s the last 5 digits of the number from which you’ll receive a call on your mobile phone).

Delivery Methods

Cafago works with international shipping companies and courier services (specific names are not listed). Several shipping options are available: standard, express, expedited, and free shipping. They differ in price and delivery times. Self-pickup from an address or a pickup point is also possible.

How to Return a Product to Cafago

For items of proper quality (no defects): You may return or exchange the product within 7 calendar days of purchase, provided that its appearance and usability are preserved.

For defective items (poor quality): Returns or exchanges are allowed within 14 days.

Requests should be sent to the customer service email:[email protected]. Purchase documents are not required — your order will be found in the system by your email address (if you contact support using the email registered in your Customer Profile).

Processing time is up to 10 business days from the moment your request is received, plus the time needed for payment agents (banks, e-wallet systems) to handle the transaction.

 

Cafago Bonuses

The Cafago bonus program includes daily flash sales, seasonal discounts on specific categories/items, as well as affiliate and loyalty programs.

Special Sale Offers

The store regularly runs promotions with significant discounts on selected items. These deals vary in product type but always feature reduced prices. It’s worth keeping an eye on them so you don’t miss out on great bargains!

Promo Codes (Coupons) for Purchases

Cafago gives out free discount coupons (promo codes) for purchases. These are entered in a special field during checkout and reduce the order amount (up to 40% off, depending on Cafago’s terms). Available coupons are displayed in the “My Coupons” section of your account (accessible from the profile icon dropdown menu).

Registration Discount

By registering on the website (mandatory for making purchases), you receive a 5% discount on your first order. This offer is displayed in a pop-up notification when you first visit the site.

Daily Deals with Discounts up to 74%

On the Cafago homepage, you’ll find 3 discounted items featured daily. These “Daily Deals” offer price cuts of more than 70% off selected products.

16% Off Letv Leree Le3 Smartphone (3GB + 32GB)

The Letv Leree Le3 smartphones with 3GB RAM and 32GB storage are now available on cafago.com with a 16% discount. The promotion duration is not specified.

Up to 80% Off with Flash Deals

Similar to AliExpress, Cafago offers Flash Deals. These are time-limited and quantity-limited promotions, with discounts of up to 80% off. Each user can purchase only a limited number of items under this offer. Flash Deals can be found in the main menu, to the right of categories such as the catalog, pre-orders, and new arrivals.

18% Off Xiaomi Mijia Wicue Tablet LCD Screen

The 10-inch LCD screen for the Xiaomi Mijia Wicue tablet with stylus support is available on Cafago at 18% off the regular price.

Loyalty Program

Cafago’s loyalty program works as a points-based system: with every purchase (except discounted items), you earn bonus points that can later be used to offset the cost of future purchases (100 points = €1). The cashback amount depends on your loyalty status.

Points can also be earned as gifts on your birthday or for participating in activities:

• 20 points for subscribing to the newsletter
• 40 points for uploading a video review
• 50 points for registering on the site
• 20 points for adding a profile picture
• 10 points for leaving a product review

You can track your bonus points balance in your account.

Affiliate Program

Cafago’s affiliate program allows partners to join a CPA (Cost Per Action) network, earning a percentage of orders made by customers they refer to cafago.com.

Partners are provided with promotional materials such as cart and storefront widgets, banners with links, and more, which can be placed on their websites. Users who click these links are tracked as the partner’s referrals.

Partners earn a 6% commission on each purchase made by referred customers.

 

Complaints About cafago.com

Cafago has received many positive reviews. Customers praise the products, attractive promotions, friendly customer support, and quick order processing.

However, there are also complaints (about a quarter of all comments on serious review platforms), mainly regarding delivery issues (orders not arriving) and returns.

The average rating of Cafago on Trustpilot (an international review platform) is 3.5 out of 5.

If new reviews about Cafago appear, the information will be shared on social media.

Follow us to stay updated on news and complaints—valuable information is regularly posted online.

 

Cafago Regulatory Authorities

Cafago.com is owned by two companies:

• Tomtop Technology Limited (Hong Kong, China)
• UAB Juanhongas (Vilnius, Lithuania)

Compliance with trade regulations and protection of user rights is overseen by CIETAC (China International Economic and Trade Arbitration Commission).

For more information, you can review the privacy policy and cookie settings on their website.

Cafago User Agreement

The User Agreement (“Terms”) on cafago.com defines the legal relationship between visitors and the site administration. Key points include:

• Eligibility: Only adults may use cafago.com (Clause 1.2).
• Compliance: Users must follow local laws as well as the laws of the seller’s territory (China) to use the store’s services (Clause 2.1).
• Single Account: Each person is allowed only one account. Duplicate accounts will be deleted (Clause 3.1).
• Account Responsibility: Actions performed through an account are considered the responsibility of the account owner (Clause 3.4). The seller is not liable for fraud resulting from account hacking.
• Transaction Security: Users must provide all necessary information to ensure secure transactions. Cafago reserves the right to cancel transactions if this is not done (Clause 4.3).
• No Guarantees: The company disclaims any guarantees regarding the condition, quality, duration, accuracy, or reliability of services provided through the site. All services are provided “as is” (Clauses 5.1–5.2).
• User Liability: Users must protect the company and its partners from losses, including legal costs, and compensate the seller if these obligations are not met (Clauses 5.4–5.5).

 

Customer Service

You can contact Cafago support via:

• International phone numbers: +001-855-387-24-80 (USA office), +0033-761-441-379 (France office). Office hours: 09:00–00:00 local time.
• Email: [email protected] (orders), [email protected] (partnerships), [email protected] (webmaster).
• Online Chat: Accessible via the chat icon on the right sidebar or the “Start Chat” link under the “Need Help” menu.
• Social Media: Cafago is present on Pinterest, Twitter, Instagram, and Facebook.
• FAQ Section: Answers to common questions can be found in the “FAQ” section under “Orders” in the Customer Service column at the bottom menu.

 

Is Cafago a Scam?

Cafago is an international online store regulated by CIETAC in China. In case of a dispute, if the seller does not cooperate, the resolution process can take a long time. Additionally, the User Agreement disclaims liability for the quality and accuracy of services provided on the site, which makes enforcing your rights more difficult.

Another consideration is that orders are shipped only after 100% prepayment, and delivery takes 15–25 business days. While tracking is available, these conditions can delay resolving issues with orders. According to some reviews, several customers have reportedly never received their parcels. So, while Cafago cannot be called an outright scam, there is a risk factor when ordering products.

Conclusion

Cafago serves as a kind of alternative to platforms like AliExpress but with a narrower focus. Its catalog features a wide range of products with warranties of up to 2 years. The seller promises service support, though the User Agreement contains disclaimers that waive all guarantees (Clauses 5.1–5.2).

Key points:

• Prepayment only; delivery within 15–25 business days
• Delivery methods are not clearly specified
• Advantages: frequent promotions and special offers, loyalty program with cashback and bonus points, free shipping, tracking availability, and multi-currency options

Overall, Cafago offers many benefits, but users should be aware of potential risks related to delivery delays and dispute resolution.