Asos is this a scam? Review and Customers Reviews

Asos – is not a standard online store that sells classic items, which is due to the individual options its competitors do not have, and the unusual clothes in the catalog. The clothes in the catalog are presented in 30 sizes at the same price, for the skinniest and the fullest customers. In the article we will describe the intricacies of working with the site, what to pay attention to when buying clothes and ordering. Our task is to find out whether you can trust asos.com and make payments through this site, or whether it’s a scam on the Internet to collect money from naive users.

Why Asos?

The domain name of the online store was registered in 2000. The company works with 168 suppliers and more than 700 factories. Since 2017, Asos began to conduct an ethical trading strategy (ETS). Its essence is the maximum transparency of working conditions for employees, eliminating and monitoring the absence of child labor and slavery in production. The online store sells clothes and shoes separately for men and women, and unisex items for both genders. At asos.com you can buy products from famous and not so famous brands. The site also offers additional services and bonuses.

What can I buy on Asos?

Catalog online store is full of categories and subsections. It sells clothes, shoes, facial and body care products, accessories, hats, etc.

Clothes and Shoes

The clothes at asos.com have neutral or pastel colors. There are few flashy or very bright items. This does not prevent the company from having more than 15 classes of clothing. There are sports and office suits, pajamas with long and short sleeves, beach bikinis and bodysuits, underwear. For everyday wear Asos offers jackets and sweaters, jeans and tights, jumpsuits, etc.

The shoes offered are both casual, such as sneakers, sneakers or sandals, as well as parade and weekend: high-heeled shoes, strict and classic men’s shoes. For cold weather you can buy boots or half-shoes. One of the differences of asos.com from competitors is the variety of styles. In addition to the usual clothes, you can choose an image for Instagram, for this there is a special section of the catalog. Or dress in a country, rustic style. And for those who want to plunge into the closet of the 80s or 90s, there are things on sale in the Oversized style.

Face and body

A category that sells face and body creams, self-tanners, and face masks. The men’s face and body section sells beard care products, shaving and haircutting tools. There are also hygienic and simple lipsticks and unisex lip mousse. There is a catalog page with gifts: shampoos, face masks, manicure and shaving sets, hair styling creams, etc.

Accessories

Among the accessories at asos.com are knitted, leather and sports gloves, office ties, wallets and purses. Of hats you can buy thin and thick knitted hats, hats with large and small fields, caps or scarves. There are also belts made of leather and fabric, unisex wristwatches, handbags, socks and sunglasses. Jewelry is represented by rings, earrings, necklaces and other paraphernalia.

How do I find the right product at asos.com?

Select the direction: “women’s” or “men’s”. Then type the product name in the search box or look through all the catalog categories with additional tabs. You can sort items by type, brand, sport, color, collection or style. There’s a section with new merchandise from the company’s partners and items produced by asos.com. The Marketplace section features products from more than 900 design studios, which asos.com chose from 50 countries and put them on separate pages of the catalog. By clicking on the proposed links, you will get to the English-language site asos.com with a built-in translator.

Asos.com Product Card

To learn more about a product, you need to get to its card. To do this, click on the photo in the catalog. The card contains a description of the brand and composition of the product, the item’s part number. What is noteworthy, it says how to take care of the thing, how to wash and dry it. In the attached photos you can clearly see every detail. And scrolling through the card below, you will see a list of similar products that may also be of interest.

How to order at Asos Com?

Select an item and add it to your cart. If it is an item that has different sizes, you need to pre-select the required one based on the suggested ones. To avoid problems with the choice of size, the site offers a size range table. There are also illustrations showing how to choose the right size. After adding to cart you can continue to browse the catalog or proceed to checkout. It’s available for registered buyers and for those who don’t have a personal account.

How do I register on the Asos Com website?

You can create an account at asos.com via e-mail or through your Google, Twitter, Facebook and Apple accounts. With the first option of registration specify your e-mail address, name and surname, date of birth and password, which will not be shorter than 10 characters. When registering on the site you can specify what is more interesting – men’s or women’s line. When creating a personal account Asos will offer to subscribe to the newsletter. This can be information about discounts and promotions, news of the company and its partners, notifications of new arrivals. The online store offers to review site rules and policy of processing personal data of the buyer. By registering a personal account a new user agrees with these documents.

Asos account

In the Buyer’s Cabinet on the website asos.com you can edit the personal data specified during registration, change your password, and save all the addresses to which you plan to make delivery. The same applies to the method of payment: you can save the data of the payment means to save time on order placement. Here you can change how you receive the newsletter (by email or sms) or opt out altogether. Scrolling down the page below, you can see a tab for getting help from technical support, a tab for order tracking, and a tab with useful information on returns.

How to place an order at Asos?

Once the item is in the cart, you need to proceed to ordering. Provided delivery addresses and payment methods have not been added to myAlpari, start by selecting the recipient’s country. After the delivery address, you can enter the previously obtained promo code or attach a certificate. Next, specify the contact information of the buyer. To get information about the status of the order, add a cell phone number. After that the method of receiving and paying for the parcel is selected.

More asos.com features

We’ve already listed some of Asos’ additional options, but let’s break them down again, in more detail.

Gift Certificate

In your personal cabinet, you can sell a certificate for any amount. Here you can choose the design of the certificate and write a message to the recipient. Asos will send it on the selected date and time to the specified e-mail.

Marketplace

The Marketplace offers more than 900 online boutiques of vintage clothing created by small businesses in different countries. The emphasis here is on vintage, but other styles of clothing are also on sale. The uniqueness of the marketplace is that almost any producer, who has established contact with the administration of Asos and meets the minimum requirements, can get here.

In the marketplace the main part is taken by clothing, but the marketplace is not limited to that. If you choose a studio and go to the pages of its catalog, you will find cases for smartphones, jewelry made of natural stone or synthetic materials. Some studios sell fluffy hats and fishing paddle jackets. Marketplace has collected the entire assortment of the main asos.com catalog, from creams and scarves to jackets and watches.

Jobs

At the bottom of the home page asos.com there is a link to asos.com jobs. By clicking on it, you will get to the English-language page, where you can read about current job offers at the company.

Investors

The online store has special offers for investors from different countries. There is a separate page devoted to this. No specific offers are written there. Apparently, to do this, you need to contact the site administration directly. From the attached information for investors you can study the detailed financial report on sales for last year.

Order Tracking

Each new purchase is assigned a unique tracking number. In your personal cabinet you can enter it in a special field and find out where the parcel is now.

Size selection

The exact size can be chosen based on the customer’s proportions. The attached pictures show exactly which parts of the body need to be measured so as not to make a mistake.

Style Selection

If you see a piece of clothing you like somewhere, take a photo of it and attach it to the Style Match app. In this case Asos will offer if not the same thing, then a very similar one.

Asos.com mobile app

In addition to the fact that the site asos.com is perfectly adapted for surfing from mobile devices, it also has separate applications for iOS and Android operating systems. The app is free to download. On the Play Market it has a rating of 5 stars out of 5 and more than 400,000 downloads. Thanks to Style Match (this is the name of the program for smartphones), you can find clothes in the catalog by taking a photo of the thing you like and downloading it.

Payment and delivery at Asos Com

Currently, the online store accepts plastic cards and e-wallet payment. In the first case, you can use MC, Visa and AmEx cards. In the second – PayPal, Google Pay and Apple Pay.

How do I pay for my order at Asos Com?

If you did not specify the data of a plastic card or a purse number in the personal office in advance PayPal for payment, then write them in the special field at checkout. After that you will be able to save these data to facilitate further purchases. In most cases the transaction will be verified by 3D-Secure service. Specifying the card number, name of the holder and security code after pressing the payment button you will receive an SMS-message with a verification code from 4 to 6 digits. Only after verification and confirmation of payment will be debited from the card. And when the money arrives on the account of the online store, the formation of an order will begin.

Shipping methods at Asos

The company works with various transportation companies and courier services. There are four types of delivery. On average, standard delivery will take 2-2.5 weeks, and “Express” one week (give or take a couple of days).

Return Policy at Asos

To return an item, you must first fill out the form available for download in the returns section. Specify the reason for return, attach evidence of defects (in the case of receiving goods of inadequate quality). After agreement with the administration of Asos you can send a return via SDEK or –.

Bonuses at asos.com

Let’s take a closer look at the marketing activities offered by the online store.

Outlet

A whole section of the catalog featuring past collections that you can buy at a discount of up to 70%. There are items from all categories.

Coupons

Sometimes the company runs promotions involving promo codes. For example, now you can specify the promo code FRESHFINDS at checkout and get a discount of 25% on the entire assortment.

Sale

There is a general sale on the site with discounts up to 80%.

Discounts of up to 30% on outdoor clothing

The marketplace sells up to 30% discounted models of street fashion clothing and accessories, as well as face and body care products.

Free Shipping

If you buy for a certain amount, you can arrange free standard delivery and express delivery.

Black Friday

Every year the company holds a massive sale along with all other online stores. Details about the start time of the sale are available in the Asos newsletter.

Discount for students

To get a discount, you need to fill in special fields: first name, last name, e-mail, the name of the university, the date of graduation. After a formal check, a discount promo code will be sent to your email.

Complaints about Asos.com

About the online store asos.com on popular reviewers, there are two opinions. Someone is extremely dissatisfied with the service, and someone is simply delighted. From the negative reviews you can find a pattern that people are more often dissatisfied with the long delivery time or the fact that the orders don’t arrive at all. There are also difficulties in getting a refund. Those buyers who wrote positive comments report on the quality of the products and the politeness of the support managers. And mishaps are loyally resolved in favor of the client.

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Supervisory authorities

ASOS.com is registered in London at Greater London House, Hampstead Road, NW1 7FB. The registrar is Companies House and has assigned the UK Register of Companies number: 03584121. The legality of the company’s activities is controlled by the UK authorities.

• View Privacy & Cookies: Our Promises on asos.com

Asos Com User Agreement

You can get acquainted with the regulatory documents even before registering on the site. For example, the user agreement says that the customer must be at least 16 years old, and some products are intended for sale to people over 18.

If delivery is delayed, you must contact Asos support within one month of the expected date of receipt.

We recommend that you read the site’s terms of use and privacy policy. From them you will learn what rights the buyer has and what he is not allowed to do. Also from here you will read general information about bonuses, promotions, working at asos.com, etc.

Asos Com Customer Service

To get help, write in the feedback form in your personal cabinet or look for an answer in the FAQ block. If the answer to your question is not delayed, write in the online chat of asos.com, managers answer within 5 minutes.

Is Asos a scam?

We have analyzed in detail the structure of the site Asos, have studied all the intricacies of payment, delivery, and legal aspects. If there is a conflict between the buyer and the online store, which is not resolved by negotiations, then the buyer can apply to any court in England and Wales for help. However, we did not find any mention of litigation with the company on the Internet. The website also wrote the contacts of the authorized person for legal matters. Judging by the reviews on the Internet, Asos has a good reputation. The negatives are associated mainly not with the quality of goods, but with the delivery. This is often due to delays at customs or other transport inconveniences because of the pandemic.

In any case, Asos has been in business for 21 years, and that’s saying a lot. You can safely consider this online store for shopping abroad. Asos.com is not a scam, but an honest organization that has been doing business in many countries for a long time. To increase customer loyalty, the service regularly organizes promotions and sales, accrues cashback and sells gift certificates with a choice of designs. Asos also gives you the opportunity to buy goods from small author’s clothing studios. So you can buy a truly exclusive thing.

Conclusion

Asos collected products from well-known brands on the pages of the catalog and created a marketplace for microenterprises. He also makes his own clothes and shoes. In the range you will find casual wear, tracksuits, clothes and shoes, accessories and grooming products. Asos allows you to buy the same model in completely opposite sizes for the same price. And the availability of bonuses and options attracts a new audience.