Textback is this a scam? Review and Customers Reviews

Textback – is a platform for automated sending advertising and other messages to popular messengers. Today, Textback works with VKontakte, Telegram, Instagram, Viber, WhatsApp, and Facebook. The service offers several tariff plans, so that everyone can choose the right conditions for themselves and not to overpay for extra services.

From this article you will learn details about Textback: how much the organization’s services cost, how to purchase them, and whether you should do it at all. Maybe Textback is a good quality service, or maybe it’s just a regular scam. Read on and you’ll find out everything.

 

Why Textback

The main features of the service textback.ru – is sending text messages to subscribers in the above messengers. In addition, Textback customers can send text messages to strangers on phone numbers linked to WhatsApp, Viber and VKontakte. Chatbots can maintain entire chains of messages and create auto-funnels, as well as make triggered auto-links with embedded variables. For convenience, it is possible to segment the audience into categories and use internal analytics. The Textback platform easily integrates with any CRM via APIs and Webhooks.

Features of textback.ru

Let’s take a closer look at what services are available and how to use them, what they allow you to get and what their cost is.

• Subscription widget. A visitor to your site can subscribe to a messenger in one of the messengers convenient for him or her. For this option to bring more conversions, it is recommended to offer unique materials for subscription that are not available to unsubscribers.
• Chat widget on the site. To answer customers’ questions, there is a form of online communication on the site in the form of a chat widget. Your managers will be able to promptly answer customers and motivate them to make additional purchases.
• Welcome Widget. A visitor to your resource will see a pop-up window with a short text message and the ability to contact you if you are on the resource for a long time or if you want to leave it.

Textback offers several pricing plans with different functionalities, and also gives you a free demo service for two weeks.

• Trial. Free version for 14 days, which includes unlimited newsletters to existing subscribers, ten widgets for base growth, and ten auto-tickets. Mailings are available in all messengers except Instagram and WhatsApp.
• For small businesses. Charging starts at two thousand rubles or more. In this and other tariffs, it is possible to send messages to all messengers, unlike the trial version. The tariff includes 20 widgets for base growth and 20 auto redials, an unlimited number of operators, and an answering machine in case the client calls after hours. And if you subscribe for six months or more, you get free system integration with amoCRM.
• Interprise for big business. The cost of the service is from 29,990 rubles per month. In addition to the features of previous tariff plans, this one adds a personal account manager, supervision and assistance in maintaining your project at all stages, assistance in launching the project. Representatives of Textback will teach your managers and operators to use the service and will help you in further communication in chat. You also get access to advanced analytics and individual support specialist. Integration with amoCRM is free from the first month of payment.
• WhatsApp business API. This is a new plan that includes a division into “for small business” and “for large business. In the first option, up to ten template mailings and up to ten thousand unique chats are available. In the second option template mailings have no quantitative restrictions, and the number of unique chats starts from ten thousand and above, depending on the settings. Also in the tariff for large businesses are provided a personal manager, individual reports in PowerBl and is set a green mark of a verified user of WhatsApp. The minimum period for which you can connect WhatsApp business API is three months.

You can see more detailed information about the prices in the “Rates” section, on the website textback.ru. After all, the prices presented here are the minimum, and each of the tariffs can be expanded with additional features.

Additional services Textback

In addition to paying and using the basic rates, it is available to purchase additional message packages for sending messages to WhatsApp. The minimum package costs $150 and includes three thousand messages. The maximum package will cost $5000 and will allow you to send up to one hundred thousand messages. By the way, by purchasing a more expensive package there is no discount, so there is no difference whether to buy a large package at once or to pay in installments for small ones. There are no other additional services on the textback.ru site, only those that are included in the existing tariff plans.

 

How to get started with TextBack

To start using the service textback.ruchoose a suitable tariff for yourself before registering and study the terms of the license agreement. Then you need to open a personal account and set up everything you need.

Registration on the website textback.ru

To create an account, enter your email address, contact phone number, and come up with a password. After registering, the free two-week version of using it is connected right away. You need to select the desired messenger, you can do this immediately or later in the control panel. Without the connection of the messenger further work is impossible.

Personal Cabinet

The Private Office is a standard control panel with menu sections on the left side of the screen and a workspace on the right. Here you can set up keywords for chatbots, which will be applied depending on users’ responses in the chat. You can integrate the newsletter with amoCRM if your subscription plan allows it, view analytics, keep statistics on leads, UTM tags, and view the growth of your subscriber base. From the control panel you can set up mailings and auto feeds. Setting up these tools is very easy and intuitive. You can buy a suitable tariff in the “Payment” section. It can be paid by bank card or by bank transfer, which will be convenient for legal entities.

Mobile application

The service has not created a mobile application. This can be explained by the presence of a large number of features that are much more convenient to work with from the desktop version of the site Textback.ru and personal account than from a smartphone screen. Nevertheless, the site is optimized for the mobile version.

How do I connect chat to the site?

Connection is made in several stages:

• It is necessary to connect messengers to personal cabinet Textback.
• Install widgets to generate leads on your site.
• Start a mailing list.

The first step is available when registering a new account. You can install widgets in the “Growth tools” section of your personal cabinet by selecting the desired widget from those offered. Next, go to the newsletters section, click on the “New newsletter” button and create it. You can preliminarily set up criteria of message recipients (targeting). To make sure the newsletter is created correctly, you can check it before launching it, for which a special window is provided.

 

Textback bonuses

Like many other services on the Internet, textback.ru offers its customers several bonuses that motivate them to join the system and buy tariffs.

Referral program

Each user has his own referral link in his personal cabinet. It can be placed on any resources in order to attract a new audience. The referral system allows you to earn 10% from the turnover of new Textback clients who come to the service using your link. True, this is only valid for six months from the moment the new user is connected. Remuneration is paid once a month, you can withdraw at least one thousand rubles. Also a prerequisite – a minimum of three referrals.

Discount

If you pay for the plan one year in advance, Textback provides a discount of 20%.

 

Complaints about Textback

There are not many reviews about Textback on independent portals on the Internet. Most of them report imperfect operation of the service: many options work intermittently, and servers are quite often overloaded. Appeals to technical support do not always bring the desired result.

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Regulatory agencies and laws

Before you start working with any service, make sure that it is reliable, study the documents of the company and find out under whose jurisdiction it operates. The site textback.ru belongs to “Textback” LLC, which is registered in St. Petersburg. The tax regulator is the Interdistrict Inspectorate of the Federal Tax Service of Russia №17 for St. Petersburg. The organization openly submits data on income to the tax authorities, which has only grown over the entire period of operation of Textback.

TextBack User Agreement

The service’s offer is available for review even before entering personal data, which is a plus, because if any conditions of cooperation do not suit the user, he will be able to choose another similar service. The document presents the main provisions, terms and definitions used on the site and the subject of the contract.

Be sure to study the rights and obligations of the user (licensee), so as not to accidentally violate the requirements of the administration site, of which there are many, and not to attract penalties.

There is also a refund policy. If the service is not satisfactory to the user, the client can request a refund no later than ten days from the date of payment. The service will return 100% of the amount paid. If the request for a refund is received after ten days, no refund is possible, the service is considered rendered.

At the end of the document is spelled out the full legal details of the organization with the address of the head office and bank details.

Support textback.ru

There are several ways to contact support service: to get consultation a new client can call by the phone number +7-812-602-51-46, and for existing users of the service another number is available: +7-495-088-45-14. Also for general questions and getting help there is an e-mail address at the beginning of the article. Textback is open Monday through Friday from 10 a.m. to 7 p.m.

 

Is Textback a scam?

Service Textback offers a number of services to help you conduct dialogues and build up a customer base through chatbots and more. The presence of the Russian regulator increases trust in Textback, but the bad reviews on the Internet, on the contrary, undermine it. The company is still young and has a number of flaws in the provision of services, which is what people complain about. But it is not a scam, as free two weeks are provided, and after payment there are 10 days to return the money if something went wrong. Textback is a normal platform for development in messengers, but not a scam in any way.

 

Conclusion

If you have a small project that does not require extensive functionality, you can safely try for yourself Textback. But if your business requires constant operation without hang-ups, crashes and repeated messages, we advise you to consider other similar companies. If you want to leave your opinion about Textback, you can do so under our review, so other readers can see an unbiased opinion from other people.