Chatra is this a scam? Review and Customers Reviews

Chatra – an online consultant for websites and weblogs that answers questions and solves visitors’ problems, thereby increasing conversion rates. Chatra is designed to increase sales, but has the look of a familiar mobile messenger, which makes the online consultant easier to use.

Chatbot has many features, although the free version does not have enough of them. According to customer reviews, we can conclude that the young company has already managed to establish itself as an interesting project with a pleasant design and useful features. Let’s find out if this is true, and find out if Chatra is a scam.

 

Why Chatra

Chatra is an online chat service for websites that helps in communicating with visitors. The service chatra.com The online consultant is multifunctional and easy to use. Its advantages include:

• Storing the history of conversations and underwritten messages in the input field. Correspondence is saved even if the visitor closes the browser.
• Human perception. The service names and colors unfamiliar visitors to make it easier for employees to navigate them.
• Group chats. Operators see all visitors’ questions and can help each other.
• Load distribution. The client is led by those who had time to respond faster. But if employees don’t have time to respond, Chatra will offer to write the visitor to the rest of the operators.
• Free encryption. Said Chatra remains encrypted by SSL.
• language definition. Depending on the browser language, the chat will communicate with the client in an understandable language.
• Correcting typos. The operator can correct or delete sent messages.
• Work on any device.
• The presence of a chatbot to automate work.
• The Automatic Actions tool.
• A list of visitors online for quick reference.
• Integration with Facebook.

To get acquainted with the work of the service, a website with detailed information has been developed. It has sections with information on tariffs and functions, benefits of the service, documents, and instructions. There are also pages with information for partners, a blog, applications, sections with the privacy policy and the user agreement.

Chatra capabilities

The company offers two tariff plans:

You can get the first one for free. It assumes the connection of 1 operator and includes the following functions:

• An unlimited number of simultaneous chats and sites;
• multilingualism;
• offline messenger;
• chat logs to the mail;
• storage of correspondence history;
• read status;
• photo and camera posts;
• print indicators;
• basic visitor information;
• customer notes;
• notice;
• widget customization;
• SSL encryption;
• application for browser, Windows and Mac, iOS and Android;
• integration with Google analytics and Yandex.Metrika;
• Developer API.

The second tariff provides payment for each employee. The fee for 1 operator is 990 rubles per month (720 rubles per month if you pay for a year). In addition to the functions of the free package, this tariff includes:

• chatbot;
• bot to collect contacts;
• email integration (helpdesk);
• Facebook chat;
• group and team chats;
• auto-action;
• list of visitors online;
• maximum visitors in the list of online users: number of operators × 10;
• print observation;
• Disabling the Chatra logo in the widget;
• file transfer;
• detailed information about the visitor;
• quick answers;
• indication of working hours;
• customer blocking;
• Invisible” status;
• dialogue evaluation;
• chat reports;
• integration with email, Slack, Facebook, Help Scout, Omnidesk, Front, Zapier, amoCRM;
• data unloading;
• outbound webhooks.

Chatra is a multifunctional online consultant with maximum options for automating communication with visitors. For example, you can communicate with customers not only in chat in the online mode, but also using offline messenger and responding to requests at your own pace. In this option, visitors will be shown automatic invitations and photos of operators. It’s often easier for users to write a message in an online chat room than to leave a request on a feedback form. Chatra would deliver messages to operators from visitors, collecting their emails. In messenger mode, you don’t have to be online. You can answer questions by mail or from the app at your convenience. It’s important to remember to warn visitors that they won’t get an answer right away. If messenger mode doesn’t seem fast enough, you can switch to online chat mode and communicate in real time.

By connecting email and a Facebook business page, you can respond to inquiries from two channels in one dashboard. The consultant also gives you the ability to follow visitors to the site online. Using information about location and pages viewed, you can send personalized messages.

Chatra supports multilingualism of the chat window. This means that the online consultant can be displayed in several languages, depending on the language of the client’s browser. Russian, English, French, German, Dutch and Spanish are supported. You can set different messages, names and positions of company employees for each of them. To avoid misunderstandings, you should use only those languages that operators know. The service saves a complete correspondence history for both operators and visitors. The user can return to the site at any time and continue the dialogue started.

Pop-up notifications with sound on the PC and PUSH notifications in the applications are available so that operators don’t miss any messages from customers. It is possible to leave notes about visitors for yourself or other employees.

With Chatra, you can use chatbots for automation. They allow you to send automated messages, collect contact information, and replenish your customer base. Using auto-response chains to popular questions, you can help visitors without creating a burden on employees. The chatbot allows visitors to choose the topic of their call. When they specify what they need to know, the bot sends a pre-created message. In this way the visitor can get a lot of information and not communicate directly with an employee of the company.

The bot works in online and offline mode. When the team is online, the program can automatically answer popular questions and reduce the workload of workers. It can also collect data on what the customer wants before switching to an operator. When the team is offline, the bot answers frequently asked questions and gathers information about what the user needs. That way, the operator will know the visitor’s needs when he or she answers them later.

Group chats give you the ability to connect multiple operators to the conversation to solve complex issues and show the level of service. There are also team chats, which help you use the online consultant to communicate with your teammates.

Chat has developed automated actions as a tool to increase sales and the number of appeals to online chat. They give you the opportunity to contact the client first, to help him if he finds himself in a difficult situation. The service has prepared basic actions, but they need to be set up so that Chatra can make the most of them. To receive active invitations to online chat, you need to enter the addresses of the pages where they should appear, and write texts on the subject of the site.

There are several options for using active actions:

• Greeting on the home page. If the customer doesn’t go anywhere from the home page, you can reach out to them. For example, you can ask what kind of help he needs, or give links to popular sections.
• Help on a difficult page. If there’s a section on the site that customers often have trouble with, you can offer them help. For example, a long form or an application for registration.
• Opening a chat on the contact page. If visitors are looking to contact the administration, the service will open a chat.
• Help in placing an order. If the client has been in the cart for some time, but doesn’t place an order, you can open a chat and contact him.

The list of online visitors helps you observe customers in real time. This feature gives you the ability to start a manual chat by contacting those who are currently on the site. In the list, visitors will be highlighted in different colors depending on whether they have been contacted or are in a conversation at the moment. The number of displayed clients depends on the number of paid operators: 10 users per workplace.

Depending on the plan you choose, the chat room can show basic information about the visitor, including name, email, and phone number, or detailed information about the visitor. In this case, you can see the client’s IP address and location, the browser he uses, the operating system and the page where he is at the moment. Print monitoring is a handy tool for getting answers as quickly as possible. The operator can see the text that the visitor is typing before he or she even sends the message, which makes it possible to prepare a response faster.

A paid subscription allows you to save answers to popular questions. You can use them later in other conversations with similar requests. You can turn on “Invisible” status at the end of the day to finish open chats and not accept new ones. You can also use it to help other operators if they are late in responding.

If necessary, you can specify at what time operators will be available for dialog. The “Working hours” feature automatically enables employees at the beginning of the day and makes them invisible at the end. Dialog rating is available for visitors. It allows you to generate employee ratings and monitor their work. There are also reports on dialogs to control the number of chats and the quality of service. Other features of Chatra include:

• chat logs to the mail;
• print indicators;
• read status;
• photos and positions of employees;
• SSL encryption;
• integration with Yandex.Metrika and Google analytics;
• application for browser, Windows and Mac;
• Developer API;
• bot to collect contact data;
• communication via email and Facebook;
• file transfer
• blocking users;
• Disabling the Chatra logo in the widget;
• integration with Slack, Help Scout, Omnidesk, Front, Zapier, amoCRM;
• outbound webhooks.

Additional services

Chatra has published 10 English-language books about customer service, which are available in the library absolutely free of charge.

 

How do I get started with Chatra?

First, you need to register on the website chatra.com and set up your account. After that, you can invite colleagues and set up a chat room on your site.

Register at chatra.com

To register, you must enter your email, after which a personal account will be created immediately. An email with the subject “Access to Chatra” will be sent to the specified email box. In it there will be a button “Create password”, which will direct to the appropriate page, where you need to specify a set of characters and a phone number (optional). After registration, a 10-day trial period will be activated. During this time all the features of the paid tariff will be available. After the end of this period Chatra will switch to the free plan.

Personal Cabinet

In the personal office, first of all, you need to set up your account. It is necessary to specify your name, position, attach a real photo. On this page you can select the application language, time zone, specify the working hours, the time to change the status to offline, if the operator does not respond to new messages. You can also change your email address and password.

The account also has the following sections:

• Status. You can choose between online, invisible and offline. In invisible mode, the operator will not receive notifications about new chats, and the service will not send invitations on his/her behalf. Other employees will be able to add this operator to the chat if necessary. To join a chat, you just have to start typing in it. When switching to invisible mode, the operator will remain online in the chats that were started earlier.
• Dialogues. They are divided into categories mine, new and all.
• Online visitors. A list of customers with basic information about them.
• Chat teams. You can create channels for different topics of communication between operators.
• Channels. In this section you can connect mail, Facebook, Yandex.Dialogs and find a widget to install chat on the site.
• Settings. On this page, you can select support languages depending on the operators’ knowledge, configure IP address and visitor location displays, allowed attachment types, and forwarding to email.

• Automatic actions. You can enable and disable certain functions as needed.

• Quick answers. You can create templates for answers to common questions.
• Integrations. Connecting to different services.

• Chatbot. In this section you can fill out a contact form and automatic responses.
• Personal. In addition to the account data, there is a page with notification settings. Here you can select the sound of notifications, turn on a high volume and repeat sounds for new dialogs.
• Command. The section includes several pages. “Operators” shows a list of all employees and has the ability to add a new person by specifying their email and selecting the status (administrator or operator). “Departments” is a paid tool that allows you to assign clients to specific groups of employees. For example, depending on the page where the dialog was started, you can direct the visitor to “sales” or “technical support”. If there are several sites, each of them can be assigned to a department with its own operators. The “Reports” provides statistics with the number of dialogs and satisfied visitors. For convenience, there are filters by time and place of communication. There is also a possibility to upload client’s e-mail. There is also a page “Tariff plan” in this section, where you can connect a paid package.

• Apps. Here you can download chat for Mac and Windows, as well as links to mobile apps.

Mobile application

The iOS and Android app was designed so that the operator could be notified of a new customer request anywhere. But Android users note that notifications often do not come. Those who use iOS gadgets talk about the low sound of notifications and frequent freezing of the software. The app’s rating in the stores is 3.5 points. The administration should pay attention to customer complaints and correct the situation.

How do I connect chat to the site?

To make Chatra work, you need to install the widget code on your site, which can be found in the “Chat on the site” section. Chatra.com has installation instructions for all popular resource management systems: WordPress, Joomla, Drupal, and others. If the client has any questions, he can ask the administration how to properly connect the chat to his site.

 

Chatra Bonuses

Serais chatra.com offers to take advantage of the free tariff and a discount on the annual payment of the paid tariff.

Discount

If you pay for a year, you can get a discount of 27%. If you buy a paid plan for a month, it will cost 990 rubles for 1 operator. If you pay for a year the price is reduced to 720 rubles per 1 employee.

Free rate

The free package includes the ability of 1 operator to work on an unlimited number of sites. It has limited functionality, and some customers have noted that there are not enough options for maximum efficiency.

Referral program

The Chatra affiliate program is designed for web studios and website owners. The service offers a reward of 35% on the amount of payments made by referrals. To join the program, you have to go to the address given in the “Partners” section and log in to Chatra with your username and password. This English-language site will contain all statistics about the program.

The commission is paid if the balance is from 3 thousand rubles and from 3 active clients in the system. Money can be withdrawn by bank payment, Paypal or Yandex.Money. The following types of traffic are prohibited:

Program Features:

• Convenient panel. In it you can see all connected referrals, their payments and commissions online;
• Connecting a client via a link. You can connect manually or place links on different resources.

 

Complaints about Chatra

There are many comments on the web about the service. Some customers describe the company as a reliable and convenient project. They note the pleasant interface and multi-functionality of the chat.

But you can also find complaints about the work of Chatra. They concern the lack of options in the free tariff, the lack of integration with popular social networks (there is only Facebook), problems with notifications in the applications.

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Regulatory agencies and laws

Roger Wilco LLC was registered as a Limited Liability Company in the USA. In Russia, the company’s branch is represented by Darwin LLC. It was registered in 2016 by the Interdistrict Inspectorate of the Federal Tax Service №25 for St. Petersburg. The website chatra.com/ru contains the text of the privacy policy and the offer. There are also company addresses and legal information about the branch in Russia.

Chatra User Agreement

The text of the User Agreement can be found on the “Offer” page.

The document spells out the responsibilities of the parties:

The company has the right to deny the client the right to use the service unilaterally if the user’s type of activity is high-risk (casinos, pyramid schemes, investment companies with super-high interest, etc.), and if it violates applicable law. The document has links to pages with consent to the processing of personal data and the privacy policy.

Chatra.com Customer Service

For clarification of interesting nuances you can contact technical support through live chat on working days from 10:00 to 23:00 Moscow time and by mail [email protected]. Also on the “Contact Us” page are the addresses of the company in the U.S. and the branch in Russia.

 

Is Chatra a scam?

Chatra – an online consultant that helps simplify communication with clients and increase sales. The service makes it possible to install online chat on its website, use an offline messenger, and receive notifications about new dialogues to e-mail, Facebook, and the mobile app, although there are customer complaints about the latter. The company offers paid and free plans that differ in the number of carriers and features. The free package has a lot of options, but users feel that they are not enough to fully work. The application interface for work is simple and convenient, and flexible settings allow you to make communication with customers and other employees as efficient as possible. The benefits of the service and the absence of serious complaints and disputes indicate that Chatra is a reliable project, not a scammer’s scam.

 

Conclusion

Chatra – service, which gives you the opportunity to install online chat on your site and integrate it with email and Facebook. Among the features of the project it is worth noting the presence of a chatbot to automate communication, offline messenger, group and team chats, automatic actions, a list of visitors on the site to be able to contact them first. A free plan may be enough for 1 operator, but to access all the features and add multiple employees, it is better to buy a paid subscription. It is available at a discount when you pay for a year.

Online consultants help in communicating with customers. Today you can find similar offers, but regular customers of Chatra say that this project is one of the best. The company’s team is constantly improving its service, adding new features, and helping all users understand the intricacies of the work. If you have used Chatra services, leave your review on this page. The comments will help to evaluate the reliability and safety of the service.