LiveChat is this a scam? Review and Customers Reviews

LiveChat – is a chat for the site, a web program with a good set of features to attract customers. Chat works on any platform, with known messengers and on any device: Mac, Windows, iPhone, Android, PC or smartphone. The free trial period is 14 days. The company is open for cooperation and new partners.

But is LiveChat a scam? To find out, let’s take a closer look at it.

Why LiveChat?

LiveChat Inc. – is an American company that has been working in the field of web application development since 2002. The client chat application works with any OS and can be used to connect any number of consultants, switching clients between free operators. Advantages of LiveChat web application:

• There are rates to choose from with a test period of 14 days;
• A wide range of technical options for personalizing your chat;
• Profitable affiliate program;
• Round the clock technical support.
• Over 30,000 companies in 150 countries use LiveChat applications.

The company website is in English, but many browsers automatically translate general pages of the site.

LiveChat features

I chat there are a number of features that will make it easy to work with him on the site for administration or communication. Let’s consider them in detail.

Personalized chat setup

The company has provided the ability to add a standard form of chat, customizing it to corporate colors with the addition of photos of operators.

Integration with other programs

LiveChat integrates with any of the site management programs, OS, statistics collection systems, CRM and messengers.

Security

The program allows you to make payments via chat with encrypted bank card data. All payment information is saved and encrypted. The service has 4 tariffs, each of which can be paid for a month or a year at once. The simplest tariff is suitable for small services, where it is not necessary to connect a lot of consultants and store the history of requests for more than 60 days.

Additional services

Consider additional services from livechat.com.

Ticketing system

Convenient function of selling tickets to any event or coupons for services without the involvement of third-party services. Widget code and program can be connected after registration and tariff selection.

Internal communications

In the work of any company it is important not only to communicate with customers, but also within the organization. You can set it up with the help of programs offered by LiveChat.

Online sales

A handy e-sales unit that is designed for specialized small online stores.

Online Training

The corporation has a Training Center. If you become a client and subscribe to the newsletter, you will be aware of the events and be able to participate in webinars and online trainings.

Career Center

On the site you can submit your resume through the online application form. The company is open for cooperation and new proposals.

How do I get started with livechat.com?

Getting Started with Online Chat livechat.com simple. You need to register on the site, choose a rate or a trial version, a chat widget and get the code to embed on the site.

Registration on LiveChat.com

You can register on the site through the account opening form or a Google account.

LiveChat Personal Office

Data about your tariff, selected services, number of operators, payment and other functions will be available in your personal cabinet. After registration and receiving a chat code, you can start working with the company’s mobile application as well.

LiveChat mobile app

The LiveChat mobile app is available for download from the website. The program works with known mobile platforms. The application will allow you to manage all chats from your phone without missing any notifications.

How do I connect livechat.com to livechat?

Chat can be enabled by getting a key and adding it to the source code of your site. Similarly, LiveChat modules can be added to document management systems, help sections, and other systems with which the company works.

LiveChat.com Bonuses

LiveChat does not yet have a bonus program.

Discount on first payment

Customers who sign up for the company newsletter get a 10% discount on their first payment.

LiveChat referral program

The company has livechat.com launched its own affiliate program. The level of income in the affiliate program depends on the chosen direction. It can be a classical referral program, development, consulting and others. LiveChat is aimed at the long-term cooperation with partners, that’s why it gives an opportunity to be trained and to become a part of a team. To join the program, just add your e-mail in the subscription bar. After that a letter will be sent inviting you to participate.

Complaints about LiveChat

Almost all reviews of the company’s programs are positive. Customers praise the technical aspects of LiveChat, the ability to connect and integrate with other messengers, operating systems, including mobile, flexible settings and the option to switch between free operators. There are almost no negative comments about the work of the web application. There are neutral entries that note the functionality of the chats and the practical usefulness of the features, such as the use of bots to automate the notification system.

Regulatory agencies and laws

LiveChat, Inc. is incorporated in the United States and is governed by United States law. Its headquarters is located at 101 Arch Street, 8th Floor, Boston MA 02110, United States of America. In addition, there is a European representative office: LiveChat Software S.A., ul. Zwycięska 47, 53-033 Wroclaw, Poland.

Livechat.com User Agreement

The User Agreement is available for download from the basement of the site.

This is a standard contract that you agree to when you register on the site.

The agreement is the same for all services owned by the company. LiveChat has an age restriction: customers can be over 16 years old.

The document is formal and standard. If you have any technical questions while working or before you start registration, contact the support team.

LiveChat.com support service

The company’s website has an extensive help section where you can find answers to customers’ questions or ask your own. Technical support is available through the application form in the personal cabinet or chat with a consultant. You can ask questions around the clock.

Is LiveChat a scam?

LiveChat Ink. has launched four useful services that are a success. They are LiveChat, helpdesk.com, chatbot.com, knowledgebase.ai. Applications for embedding chat management system, helpdesk and support service on the site. After analyzing the functionality of the service, its advantages and features, as well as customer feedback, we can say with confidence that LiveChat is not a scam.

It is a flexible tool for managing chats, help boxes, and online consultants, not only on the site, but also internally. Chat code works with known OS and mobile platforms, and the client only has to choose a code and a rate. It is possible to pay for the services after the test period has passed. Customers are satisfied with the app and note that it is easy to work with, regardless of the number of customers and company staff.

Conclusion

Chat with a consultant has become a useful tool in the work of online services for which customer feedback is important. LiveChat offers additional services besides web chat that will be useful in the work of companies.