Freshworks is this a scam? Review and Customers Reviews

Freshchat – is a communication software for embedding into the websites of companies working with customers over the Internet. The trial period is 21 days. There is a free rate.

It looks interesting. But isn’t Freshchat by Freshworks a scam? To find out, let’s take a closer look at it.

 

Why Freshchat?

Freshchat is one of the services of Freshworks Inc. The company deals with software and, in addition to embedded web chat modules, offers CRM, IP-telephony and electronic document management services. The company has offices in the United States, India, the Netherlands, France, Germany and the United Kingdom.

Advantages of choosing a chat room from freshworks.com:

• integration with many CMS;
• easy to integrate and ready to work right away;
• there is a free rate;
• works with many operating sites;
• visual setup of the chat;
• a mobile app with push-notification technology, so you don’t miss a single message from your customers.

Please note that not all pages of the site freshworks.com translated into Russian.

Features of Freshchat

Freshchat has a number of features that will make the operator’s work on the site easy to administer or help interlocutors.

Setting up campaigns to promote a product or service

By choosing a rate with this service, you can create and customize your own advertising campaigns with bots.

Integration with other programs

Freshchat integrates into any of the site management programs, OS, statistics collection systems. The site is loaded and updated as new blocks are added, the list of applications with which the chat works.

Message Channels

Distribution of messages by thematic channels.

Push notifications

By setting up notifications in the app, you’ll never miss important messages from clients. Freshchat has five rates. To all but the free one, you can connect an unlimited number of contacts. And you can try each one without paying.

Additional services from freshworks.com

Let’s take a look at the extras from Freshworks.

Jobs

The organization is on the list of the best employers in Europe. You can join the team by submitting your CV through the online application form.

Freshdesk

Software for embedding help forms, FAQs, feedback forms and programs for systematic processing of customer requests into the site.

Freshservice

IT support. System for collecting requests from users, fast processing and assistance.

CRM Freshsales

A convenient CRM for companies working in the field of trade. Easy to integrate into operating systems, just like chat works with the mobile application.

IP Telephony

A plugin that allows you to configure IP telephony in an organization of any size. One of the pluses is that you do not need to buy additional hardware to work with this plugin.

Company Academy

Freshworks has opened an online academy for its partners and clients. Texts, podcasts, teaching materials and courses are uploaded to the site and are available to registered customers.

 

How do I get started with Freshworks?

To start working with plugins you need to register on the site freshworks.com. Immediately after registration, the client receives the program code of the selected product. After the end of the free period it will be possible to try another tariff or to pay a subscription fee for the selected one.

Registration on Freshworks.com

Filling out the registration form does not take more than 10-15 minutes. To do this, select the link to log in to your personal account. Verification of the account takes place through the link sent to the e-mail.

Personal Cabinet

Data about the tariff, selected services, number of operators, payment and other functions will be available in your personal cabinet. After registration and receipt of the widget code, you can start working.

Mobile application

The Freshchat mobile app is available for download from the App Store and Google Play. The program is designed to manage all chats and connected services from your phone or tablet. The application partially duplicates the functionality of the control panel.

How do I connect chat to the site?

The plugin is easy to integrate into the site code. According to user feedback, the chat will be ready to work as soon as the code is added.

 

Freshworks Bonuses

Freshworks does not have a loyalty program yet. The main bonus offer is a free subscription.

Referral program

The organization has its own affiliate program, by becoming a member of which affiliates can receive an income of 15% for each program sold. Joining the program is easy, just log in or register.

 

Complaints about freshworks.com

The most popular is the modular software from Freshworks, but we were able to find reviews and blocks of chatbots. The reviews are positive. Customers praise the quality of plugins and programs, the easily customizable work of chatbots. Among the pluses note the free trial period and useful services in each of the tariffs. We could not find any complaints about Freshchat’s web modules.

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Regulatory agencies and laws

Freshchat Inc. is incorporated in the United States and is governed by United States law. Headquarters: 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403. The addresses of all offices and representative offices by country are added as new branch opens on contact page. There is no Freshworks Inc. office in Russia yet. The company’s software is not included in the Unified Register of Russian Software. This should be kept in mind when purchasing software for budget institutions.

Freshworks User Agreement

The User Agreement is common for all of the company’s services. A copy of the User Agreement is available for viewing in English. The document is legally standard and on its pages there are all official notions concerning the work of the company’s services. At payment of services by legal bodies it is possible to pay according to the issued invoice. Funds must be transferred no later than 30 days after signing the invoice.

There are no clauses in the agreement that relate to the technical side of the service. If you have any questions about the service, it is best to ask the technical consultants.

Customer Service

Technical support is available through the contact form in your personal cabinet or chat with a consultant. In case of legal and administrative questions, it is best to write to the company’s e-mail. The site has a fairly detailed help section, including in Russian.

 

Is Freshworks a scam?

Freshchat -plugin from Freshworks, a company that has been developing workflow software for electronic document management, online telephony, and business applications for many years. Freshworks is not a scam. This program is for managing all the chats. Depending on the selected subscription, you can add an unlimited number of contacts and manage advertising campaigns. Reviews on the work of the plugin are positive. The test period will help you choose exactly the rate you need. The company works with individuals and with legal entities.

 

Conclusion

When ordering software products Freshworks It should be borne in mind that the company has no representative office in Russia. Some of the documents and pages devoted to the organization’s developments are not translated into Russian. It is possible to pay for the services online with a bank card. The site is protected by a network security certificate.