Zendesk is this a scam? Review and Customers Reviews

Zendesk – is an online platform with chatbot and other tools for organizing the interaction between the client and your service. The platform is designed for the work of administrators, managers and other customer support specialists. User questions are displayed here in the form of tickets, and there are various options for handling them. The company develops software to help strengthen relationships with customers. The company has powerful, flexible software that can adapt to the needs of any business.

Today, Zendesk has offices in 20 countries, including the United States, Britain, Poland, Italy, Germany, India, Canada, Australia and others. Zendesk is headquartered in San Francisco. But isn’t the Zendesk platform a scam? Let’s try to find out in this article.

Why Zendesk

Zendesk was founded in 2007. Its main goal was to develop customer service software that would be easy to use and accessible to everyone. Over the years, the company has developed this idea, and today offers a wide range of products that improve customer relations in any business. Today Zendesk service unites 160 countries and territories, works in 40 languages and is maintained by 3200 employees. The main function of the service is a system of processing tickets.

A special advantage of the Zendesk service is the fact that you can evaluate the quality of online chat for your site completely free for 14 days. The chat evaluation will help you test all the tools that Zendesk comes with, and you can see which ones you need and which ones you can plug in later. The Zendesk system can be used on both a computer and a mobile device. And you will be able to process an unlimited number of requests from users, as well as connect a virtual drive to store the received files. The main functions of Zendesk:

• Processing of requests coming from different communication channels.
• Notifications in the form of tickets about new events.
• View comments and summaries.
• Receiving telephone calls.
• Automatic conversion of calls into tickets.
• Transferring images and other files.
• Templates for quick responses to queries.

Zendesk features

zendesk.com.ru offers its customers support, sales and customer service software. Zendesk software will help you easily build up the volumes you need and increase your profits. With Zendesk applications, your employees will always stay in touch with customers, which means that no visitor to your resource will not be left without attention. Consider the features of Zendesk.

Support Suite

This product is designed for the convenience of operators. Here you can collect messages from different support channels. It is essentially a fully equipped workspace where your agents can serve customers quickly and with a personalized approach. The Support Suite combines chat, email, social media, phone and messenger communication.

 Zendesk Support

With Zendesk Support, you will be able to monitor and perform customer interactions, as well as prioritize them. This product will allow your customers to contact you on the web page or mobile device, as well as start a conversation directly in email and social media. Using ticket forms, you will be able to create different forms of support requests.

Zendesk Guide

Zendesk Guide is your site’s knowledge base for better customer service. You can build your own knowledge base and organize specialized self-service points where customers can help themselves. The help center can be embedded in a website or mobile app.

Online Chat

With an online chat feature built into the website, you can communicate with your customers and help them in real time. This will significantly improve the quality of service and increase the number of sales. You will be able to control the intensity of the chat and monitor the productivity of your operators.

Zendesk Talk

With Zendesk Talk, you can create your own call center with unlimited simultaneous calls. You can receive an unlimited number of calls from customers and provide active support with outgoing calls. The feature allows you to select a toll-free or local number in 40+ countries or import an existing number.

Sales Suite

The Sales Suite feature allows you to build trust with the customer and let them close the deal. Here, salespeople can respond to emails using personally customized templates and log correspondence with leads and contacts. Salespeople can access any data from a single interface, eliminating the need to navigate from one system tab to another.

Zendesk Sell

Use sales automation systems to increase productivity and improve technical processes in your online store. The feature allows salespeople and support operators to use comprehensive tools that reveal complete information about each customer. This helps you stay up-to-date and don’t miss business opportunities.

Zendesk Explore

This feature gives you access to important customer analytics data. With this feature, you get built-in analytics that give you the metrics you need to track the success of your business. Here you can analyze team performance, assess operational metrics, or study customer impressions.

Zendesk Gather

Give your customers the ability to communicate using community forum software. By setting up a forum, you’ll give your customers the ability to share their experiences, ask for advice, or share knowledge with each other. By enabling the feature on your site, you can not only provide customers with additional support from each other, but also learn their opinions about your resource.

Zendesk Connect

Zendesk Connect connects to your Support and Talk accounts and helps you engage customers. With this feature, you can segment users, send real-time messages, and create recurring messages. Here you can insert recipient-specific texts and images directly when you send a message.

Additional services

Zendesk service is open to the wishes of customers and ready to provide additional services to your business developed even faster, and you were able to achieve the success that you dream. Among the additional services of Zendesk can be distinguished:

• Professional services. Service experts are ready to develop solutions tailored to your unique business goals. The service team will be with you every step of the way. Experts will help you get up and running quickly and optimize your business for your customer’s needs.
• Training. With Zendesk courses, you can use the full potential of the service’s products. You can learn online in your familiar environment and using on-demand and instructor-led courses. You can also join a team of experts in a classroom training session in a nearby city.
• Certification. By getting certified, you can prove that you have achieved the qualifications that Zendesk can prove. When you pass the exam, you will receive a Certified Administrator or Support Application Developer badge, which you can place on your page or business card.

How do I get started with zendesk.com?

Before you start working with the service zendesk.com.ru It is recommended that every new customer become familiar with all the products and their features. This will give you a general idea of what you can get from working with Zendesk. If you don’t have enough information on the site, you can sign up for online training or go to the knowledge base, where you will get answers to the most frequent questions. After familiarizing yourself with the service, you need to register to get started.

Registration on the Zendex site

To register for the service Zendesk need to click “Get Started” in the upper left corner of the home page.

After that, you will be prompted to enter your work email address. After entering your email address, press the “Next” button.

Next, you will need to enter your first name, last name and phone number. After filling in these data, go to the next stage of registration. After that you only need to go through the last step. In the registration form you need to specify the data of the company. Here you need to write the name of the company, the number of employees, choose your task, choose a sub-domain name, language and come up with a password. Then you need to confirm your email address, and you will be redirected to the personal account of the Zendesk system.

Personal cabinet zendesk.com.ru

Once in your personal cabinet, you can connect any services for an introductory period. Here you can see detailed instructions and guides for connecting various services. After the trial period will be exhausted, you will need to buy products of the service. In general, a personal account of the user Zendesk is simple and clear. Even a beginner will be able to understand it.

And if you have any questions or problems during the work, you can contact the help center or support service. The Zendesk platform offers its customers three basic packages:

• Support package. This package is designed to get you started. Here you can track and fulfill support tickets, assign priorities via email, web page, mobile applications and social media. The cost to activate the support package per operator per month is $49.
• Support Suite. This suite gives your customers a full-service experience. It has everything you need to communicate naturally with your customers in any channel. The package includes Support, Guide, Chat, Talk and Social Network Messenger add-on. The cost of the package per operator is $80.
• Customized package. By choosing an individual package, you can create any combination of Zendesk products for your business on your own. The cost of subscribing to an individual package depends on the selected products. A complete collection of Zendesk products for one operator will cost $1704 per year.

Zendesk Com mobile app

The Zendesk Support mobile app is designed to enable you to support your customers anytime, anywhere. The app is designed for agents, team leaders and managers who are constantly on the move. The app supports features such as snapshots of the ticket, viewing tags, organization data, request notes, etc. Create new tickets during a conversation, push notifications, and employee tracking.

The company also has zendesk.com.ru there is a Zendesk Chat mobile application. This app allows you to manage conversations and answer visitors’ questions from anywhere. Here you can view recent page visits, chat history and support quality. In addition, you can see in real time who is visiting your site. This allows you to start communicating with a potential customer first. The mobile app has many great features to help you offer quality service to your customers.

How do I connect chat to the site?

For your customers to be able to communicate with you on your website, you need to install a chat widget on your resource. To do that, you need to insert the widget script into the HTML source code of the pages where you want the chat to be displayed. To add a widget to a web page you need:

• On the toolbar, select the settings tab – widget. Then click the Getting Started tab.
• Copy the script to be embedded on the site.
• In the source code of the web page, insert the script between the page title tags.
• Save and refresh the page.
• After that, the Zendesk chat appears on your site, and you can freely communicate with your customers and answer all their questions.
• For the platform WordPress company offers a ready-made plugin, which you can install through the menu in the administrative panel of your site.

Zendesk bonuses

Zendesk service regularly gives its customers various bonuses and discounts. To take advantage of the action, you need to buy a product or a platform in the promotional period. To date, Zendesk service gives its customers the following bonuses.

Discount

Each Zendesk service user can receive a discount of up to 35% when purchasing a Support Suite. To get the discount, you must purchase the application for 5 operators for 1 year.

Referral program

As of today, the service zendesk.com.ru does not offer its customers a referral program. However, Zendesk affiliate program is present in some affiliate networks, where you can read the conditions for attracting customers to the site Zendesk.

Complaints about Zendesk

We found a few reviews that don’t say the service is bad, but customers would like to see a simpler product. In fact, understanding the Zendesk site is not that difficult. Yes, there is a lot of information, and in order to understand exactly what you need, you will have to spend more than an hour on the service.

Customers who have already had time to understand the functionality of the product line Zendesk were satisfied. They say that really communicating with visitors to the site has become much easier, sales have increased, and the connection of the forum allowed them to find out the true opinion of customers about their products. In general, it can be said that the reviews of the company’s products Zendesk good, the only thing that some users are complaining about is that the support service does not respond as quickly as I would like.

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Regulatory agencies and laws

Zendesk service is owned by Zendesk Inc. The company is listed on the New York Stock Exchange with the symbol ZEN and is a component of the Russell 2000 Index. The company is headquartered in San Francisco, California, USA. The Company operates under the laws of the United States of America.

zendesk.com User Agreement

Service Policy Agreement zendesk.com.ru published on the corresponding page of the site. In accordance with this document, any customer of Zendesk service is given the opportunity to register using the online form on the site. In the process of registration your account will be created on the service. By registering, you undertake and warrant that all information you provide in the registration form is current, accurate and complete. You agree to maintain and promptly update your registration information to keep it current.

All materials on this site, including text, graphics and photographs, as well as trademarks, logos and icons, are the property of Zendesk, and this content is protected by copyright, trademark, trade dress and other intellectual property laws. Accordingly, you may not copy, distribute, reproduce, display, or publicly perform publications and content for commercial purposes. You may display, copy and download content from the site solely for your personal, non-commercial use.

By registering with Zendesk, you agree that your use of the website is at your own risk. The website administration and other contributors make no warranty as to the results that may be obtained from use of the website. The Zendesk website is provided on an as-is basis without warranties of any kind. The website administration disclaims any responsibility for unauthorized access to or use of your personal information. In addition, you agree to indemnify Zendesk and its affiliates against all claims and expenses, including attorneys’ fees, arising out of your use of the websites.

Zendesk Com Customer Service

If you have any questions, you can contact the support team from your personal account. Zendesk service support service aims to help its customers as quickly as possible. In addition, you can contact the support service by calling one of the offices of the company. You can find the phone numbers of the offices on the “Contacts” page.

Is Zendesk a scam?

Zendesk – is a global service for the development and implementation of software designed to communicate with customers. On the service you will find a whole line of products to help you provide your customers with the best service and support. With products Zendesk you can not only communicate live with your customers, but also increase sales. Modern software allows you to work in one window with the most convenient services and receive messages not only from the chat on the site, but also from messengers, social networks, e-mail and other communication channels. In addition to installing online chat on the website, you can connect your own PBX to it, which will help you to receive calls and communicate with clients by voice.

On the Zendesk site you will find a wide range of products created specifically to make your business develop and your customers become happier. Having analyzed the service Zendesk and customer reviews on the Internet we came to the conclusion that Zendesk is not a scam, but a really serious company that helps both large companies and startups to build relationships with customers and increase sales. With Zendesk products, you really help your customers. After all, in addition to chat and calls, you can generate your own knowledge base, where your customers can find answers to their most frequent questions, create a forum where visitors to your site can communicate with each other and much more.

Conclusion

Online chat is one of the first steps to establish contact with the client. But often an ordinary online chat is not enough, because it happens that the client does not get a timely answer to his question and simply leaves the resource. If you value every client and don’t want to miss a single one, register on the website Zendesk and choose the products that will help you run your business. Zendesk has long established itself as a reliable partner, and its services are used by major companies from around the world.

Among the clients of Zendesk you can meet such market giants as Faberlic, Loreal, Kupibilet, Alfa-bank, wargaming.net and others. If you want to achieve the same success, learn from the best. The main advantage of the Zendesk service is training. Here you can sign up for online courses and take a full training course that will help you solve your problems. To understand how good Zendesk products are, you can use any product for free for a test period. And if you haven’t found the right product for your company, you can order custom software that will meet all your requirements and wishes.