Sucuri is this a scam? Review and Customers Reviews

Project Sucuri belongs to the largest domain name registrar in existence since 1997. Since 2009, a new division dealing with cybersecurity began its work. Sucuri’s main goal is to make websites more secure and optimize their operation with an ever-evolving threat pool in mind.

Is the solution provider up to the task and not misleading customers? Antivirus software Sucuri – a scam or an effective product? Let’s find out.

 

Why Sucuri

Sucuri is a comprehensive site protection: against DDoS, spam, malware, etc. As well as working with legacy software, firewall, SSL, quarantine file backup, backdoor removal, intelligent caching and other configurations. Installing the plugin reduces the load on the server and speeds up the loading of pages. And if the site gets hacked, you’ll have it restored.

Benefits of Sucuri protection

Sucuri automatically scans for viruses, blacklisting, malicious link redirects, SEO-spam, and other problems every 30 minutes, 6, or 12 hours. The frequency of automatic scanning depends on the tariff. You can also check your resource – this is done by pressing 1 button in the administrative panel. The pluses of the system also include:

• Compatible with all popular CMS.
• Fast deployment. The process itself takes a few minutes, then it all depends on the speed of DNS updates.
• Ability to configure personal configurations and connect multiple sites to the system on request.
• Free versions for online site validation.
• New Threat Analysis. If the threat does not fit any of the known definitions, the company’s lab will analyze it and develop a mechanism for counteraction and protection. All you need to do is submit an application.
• A 30-day return period. If you do not submit a request to remove the malware at any time during this time, you can cancel your subscription. The company will refund your money.

Types of programs

Website sucuri.net offers two types of protection: comprehensive website protection with server optimization (Website Security) and firewall with CDN (Website Firewall & CDN). We will tell you in more detail what each of them includes.

Sucuri Website Security

A plugin that is installed in any CMS. With its help, automatic (with a specified periodicity) and manual cleaning, monitoring of vulnerabilities and even updating of obsolete software that reduces the degree of protection are carried out. The set and volume of options are determined by the tariff plan:

• Basic. Scan for site blacklists, detection of malware, SEO spam, link redirects and other unwanted activity every 12 hours. Firewall, virtual patching of legacy software to protect against DDoS attacks, server load balancing and vulnerability analysis are included. Support team response time to a user request is up to 30 hours. An annual subscription costs $199.99.
• Professional. All the features of the previous tariff plus the ability to customize to the client’s SSL and advanced scanning every 6 hours. The response time of the support team to a request is up to 12 hours. The annual subscription costs 299.99 USD.
• Business. Priority (VIP) support and advanced scanning every 30 minutes. Support response time – up to 6 hours. Costs 499.99 USD per year.

One Sucuri Website Security plan is purchased for one site. If you need to protect more resources, you can discuss the terms with the managers of the company. And connect the Custom package (corporate, customizable).

Sucuri Website Firewall & CDN

Users know it better as WAF – Web Application Firewall. There are two firewall packages (a firewall that filters suspicious and malicious traffic):

• Basic for 9.99 USD/month. Resists large DDoS attacks, increases page loading speed, distributes the load between servers, and fixes outdated software. Included automatic SSL connection to encrypt information flow.
• Professional for 19.98 USD/month. Features the ability to use a pre-purchased client SSL.

 

How to buy the Sucuri program

To subscribe to any of Sucuri’s programs, click Buy Now under the selected plan. If you are already registered and logged in on the site, you will immediately find yourself in the shopping cart. If you are not, you must complete the registration process. As a final step you will enter your contact and address data, and then select the payment method and confirm the payment. Available payment options: VISA, MasterCard, JCB, AmericanExpress, Discover and PayPal. Important point: by subscribing and providing card/account details, you give your consent to automatic deduction of funds for its renewal when the paid period expires. You can deactivate the option by contacting support.

Personal account on the site sucuri.net

Creating a profile on the site is a required attribute of subscribing. After you click the Buy Now button, the system will prompt you to fill out a form with your email address and a password. In your personal account on securi.net The order history is tracked, rate plans are activated and configured, calls to the support team are formed and the personal information of the client is edited. The protection system is managed in the CMS panel of the site.

Software installation instructions

To install the product, after registering and paying for the package, click Protect My Site Now in the console, then specify the domain name of the site and configure additional settings if required. For example:

• Under a DDOS attack. A hard check with deletion and modification of files. Needed only if you are sure you have been attacked.
• Whitelisted directories. Only allow access to the administrative directories of your resource for IP addresses from the configured list.
• Sucuri DNS – enable geographic routing.
• XMLRPC, Comments and Trackbacks blocked. No comments allowed.
• Block anonymous proxies and the top three attack countries. Banning users from Turkey, China and Russia from interacting with the site.
• Aggressive bot filter. Block invalid, empty, starting with PHP and other agents that are not compatible with the browser.

SSL certificate will be issued automatically. If you have a Professional or Business plan, you can use an already purchased one. Now all you have to do is bind the domain. Updating may take up to 48 hours. Success will be indicated by the green highlighting of the setting item.

How to run the program

Installed plugin runs in 1 click. Once you find it in the list of the administrative panel of the site sucuri.netAll you have to do is click Scan this site now! And the check will start.

 

Additional services sucuri.net

The developer has not only paid tools, but also free solutions: online site security scanner, threat analysis in the company’s technical research laboratory, and others. In addition, there is a premium (paid) service and a plugin for site backup. GoDaddy also accepts complaints about infringement, threats, and hacking attempts.

Technical Research Laboratory

Analyzes malware and evaluates web applications: themes, plugins, extensions, etc. – The lab can send a sample of the virus to the lab for analysis. You can send a virus sample to the lab for analysis. The code is archived in a ZIP file and the password must be VIRUS. Letters are accepted at [email protected]. When the GoDaddy team fixes the problem, they will send the corrected code and their recommendations in response to the request.

Online Site Security Scanner

Located at sitechek.sucuri.net, where you can go from the bottom menu of the main domain. It checks sites for known viruses, errors, outdated software and blacklisting. To check it, you enter the URL of the resource into the form line and click Scan Website.

Website Backups

Finds MySQL databases and saves site backups via FTP, SFTP. You can set your own schedule or leave the program to run automatically once a day, a week or a month. If the backup fails, a notification will be sent to the email address linked to the account. Saved copies remain in the Sucuri cloud for 90 days and are ordered by date. The cost of activating the option is $5 per month.

Premium support

In the Enterprise Services section of the site, you can apply for premium support. The provider will develop a platform with personalized configurations focused on your business. Premium support also includes the provision of a personal account manager, scheduled calls to discuss plugins, and monitoring of client systems by GoDaddy experts.

Reports of violations

If Sucuri firewall operation violates your rights, does not comply with the law, or poses a threat to your system, the company will review the complaint and try to correct the situation. Complaints are sent through the sucuri.net website. The form is located in the Report Abuse section of the bottom menu.

 

Bonuses

Sucuri

There is almost no information on the site about the developer’s bonuses for Sucuri customers. The incentives include discount coupons and an affiliate program with monetary rewards for attracting customers.

Discount coupons

Coupon aggregators publish new monthly promo codes that give a discount on the developer’s software products. The latter also gives coupons: they come in emails to subscribers of the mailing list. A special Coupon/Coupon Code field is provided for coupon activation in the Sucuri software purchase order form.

Affiliate Program

The program is jointly organized with CJ Affiliate. To participate in it, you need to submit an application by filling out the form on the Referral Program page of the Products top menu item. If approved, the partner will get a personal account, where a personal referral link will be available. The latter is placed on public resources, where it does not violate the rights of users and legal requirements. Everyone who goes by the referral link of the partner becomes his subscriber, the amount of check which will be used to calculate the reward. The rate is 25%. Another $100 is given for registering a client with 10 or more sites. From the affiliate network Admitad additional remuneration applies: 30.7% paid order, $36.9-$257.6.

 

Complaints about Sucuri

Sucuri is rated about 2.5 out of 5 by the major international review site Trustpilot. Customers complain about the slowness of the firewall, errors in the toolbar, and restrictions the plugin imposes on access to client site directories. Users do not like the software and support: they write that most problems must be solved independently.

Positive reviews mention Sucuri’s ease of use and, conversely, the responsiveness of the support team, which advises on how to configure the plugin so that there are no problems with protection. On other sites there are few comments, but they are mostly positive. There are almost no complaints.

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Regulatory agencies and laws

The developer’s agreement states that in its legal dealings with clients it is guided by the U.S. regulatory framework. Litigation is handled by the American Arbitration Association. Cases are heard on the company’s premises.

Legal information about the company

Sucuri branded products are owned by GoDaddy, Inc. as part of Go Daddy Operating Company, LLC. The company is incorporated and based in Scottsdale, Arizona. The Securities and Exchange Commission (SEC) docket number is 1609711/. The principal activity is the design of integrated computer systems.

Check the legal information and details of GoDaddy, Inc. in the SEC Registry

License

Software development does not require compulsory licensing. But a software producer can protect its intellectual rights by drawing up a corresponding document. There is no information about this on sucuri.com.

User agreement sucuri.net

The Terms of Service defines the rules for using the developer’s services, as well as the mutual rights and obligations of the parties. The company cooperates with you only if you agree with all the clauses of the document. For example, GoDaddy has the right to deny you access to your account if it finds that the data provided during registration is incorrect or incomplete.

If the specialists of the company do not clean the infected file sent through the contact form, as an exceptional (and single) case, you will get a refund for the annual subscription.

You use the developer’s site and services at your own risk. And you are solely responsible for possible damages to your systems and resources resulting from it.

For your part, you undertake to reimburse the company and its partners (representatives) for any expenses they incur as a result of cooperation with you.

Customer Service

Support for Sucuri users is provided:

• By phone: +1-888-873-0817 (USA).
• By e-mail – customers write to one of the addresses depending on the nature of the issue: [email protected] (general questions), [email protected] (tariffs), [email protected] (sending vulnerability for analysis), [email protected]@sucuri.net (sending a breach report), [email protected] (refusal to process personal data).
• Through the feedback form and online chat on the site.
• By creating a ticket (task) by the account owner.
• In Sucuri communities on social networks.

The average response time depends on the connected tariff and the workload of the helpdesk. A FAQ and knowledge base are provided for quick answers to your questions.

 

Is Sucuri a divorce?

Sucuri – a product of an American company known for registering domain names. It is listed on the SEC registry and, according to the statement, designs integrated computer systems. This type of activity is not subject to compulsory licensing. Support response time depends on the rate and workload of the helpdesk. It is purchased in advance, but within 30 days the money will be refunded if you have not sent any requests.

Customers have different opinions about the software. Many complaints are related to the slowness of the firewall and the long wait for answers from specialists. Several reviews say that the plugin blocked access to the site directories. There are those who, on the contrary, are satisfied with the work of the company. Sucuri is not a scam, but an official protection system. But there are moments that the developer needs to refine, so that the audience would trust him more.

 

Conclusion

Sucuri Creates comprehensive site protection using a cloud firewall, firewall, SSL, and other add-ons. Even an unknown threat can be sent to the developer’s lab for analysis. The plugin is compatible with all major CMS, deploys quickly (all depends on the speed of DNS updates) and runs in 1 click. Checks are run manually and automatically – the frequency depends on the tariff. У GoDaddy there are free versions of the online scanner and firewall – they are listed on the site. And a lucrative affiliate program with a rate of 25% on the check of the attracted customer.

The subscription is prepaid and renews automatically if you do not cancel this option by sending a request to the support team. The cancellation of the license with a refund is given for 30 days, the main condition is that there are no requests to remove malware during this period. The disadvantages are the lack of russification, expensive tariffs (from $199.99 for a year – that’s almost 15,000 rubles) and difficulty to configure for the average user who does not know the skills of administration.