Chat2Desk

Chat2Desk is chat center for support and sales, which allows users to consult clients in WhatsApp Business API, Instagram, Telegram, Facebook Messenger and free online chat. The service appeared on the Russian market in 2014 and during this period has attracted more than 1,300 clients worldwide.

In this review, we will take a closer look at chatbot features and find out if chat2desk.com is a scam or a reliable service for sending messages and consulting clients.

 

 

Why Chat2Desk

Chat2Desk is a chat center that makes it easier for community and business owners in social networks to communicate with customers. The advantage of the service is that it supports a large number of messengers. The platform is actively developing and is constantly releasing various additional functionality and updates.

The peculiarity of the platform is that it can work with Viber and WhatsApp without API, which allows full use of number accounts. Thus, the user can use messengers to run a small business. For large companies, the areas of use can be expanded due to the available functionality. Clients can also create call centers, install widgets with messengers on the site, set up chatbots and receive detailed statistics. The cost of the user plan directly depends on the amount of functionality he wants to include in the package. Thus, the site provides a cost calculator. The client can add all the necessary features to his tariff and see the cost in advance. The company also provides for a free trial period of 7 days.

To use the platform as conveniently as possible, a knowledge base has been created for users. In the section you can find information about the peculiarities of working on the platform, how to install widgets and other instructions. Thanks to detailed instructions, both experienced users and beginners will be able to use the services of the project.

The company has also created a useful and informative blog for clients, where users can find interesting articles about messengers and chats, as well as business and its features. Periodically, information about the latest news of the company appears in the section. Among the main advantages of the project are:

• a wide range of supported messengers;
• additional tools;
• the ability to choose your own tariff plan;
• promotions and bonuses;
• user-friendly and simple interface;
• having a blog and a knowledge base.

Features of chat2desk.com

The service includes a variety of features. The main ones are online chats.

Chatbots and automation

With a chatbot, users are able to automate daily tasks and answer customers automatically. This functionality allows you to install not only chatbots, but also scripts, self-service menus and artificial intelligence to free up employees for other tasks.

The site provides auto-answers and response templates for comfortable operation. There is also a menu that helps to automate the processing of messages. Moreover, the user can customize the responses with variables. Thus, it is possible to address the client by name or greet in different ways, based on the time of day.

Additional Chat2Desk services

In addition to the standard functionality, the company also provides various additional functions and services:

Customization

On request, the company offers the possibility of adapting any service, as well as the development of solutions that are suitable for a particular site.

Widgets

Widgets combine all of the connected messengers to the site, allowing the visitor to get in touch with the organization faster. The user can customize the location of the widgets on the site, as well as add a welcome text and set other options.

API integration

The open API allows clients to use the service’s functionality in external systems, as well as to set up integration with a large number of third-party services. Thus, the user will be able to connect messengers directly to the CRM system.

Advanced analytics

Thanks to additional functionality, users can create or upload reports directly on the site, as well as connect messengers to Google Analytics and Yandex.Metrika sites. Thus, it is possible to monitor the effectiveness of strategies and adjust them.

 

How to get started with Chat2Desk?

To start working with the chat center, the client must first register.

Register at chat2desk.com

Registration on the platform is quick and easy. To do this, go to the home page of the site chat2desk.com and in the upper right corner click on the “Registration” button. Next, a form will appear in front of the user, in which the following information must be entered:

• company name;
• email address;
• password.

Personal Cabinet

It is through his account that the user will be able to connect the functionality to his project and monitor its effectiveness, so registering an account is a necessary step before starting to work with the service. Personal account consists of the following sections:

• Dashboards. A section where the user can download statistics and view advanced and general reports.
• Chats. Here the customer can keep track of messages from customers and the company itself.
• Mailings and mass transactions. In this section, the user can do mailings and mass operations on existing customers who have written before. There are also filters in the section so that the client can set up targeted mailings and mass operations.
• Settings. A section where the user can configure all available functionality. The settings are divided into subsections, which makes it easier to find the desired category.
• Synopsis. Here the client can find the latest company news, instructions, API and script descriptions.
• News. Regularly a document appears on the website, in which the company describes its latest developments and updates.

Mobile application

For the convenience of users, the company created a mobile application. With the app, the client can get full access to the functionality of the service using their smartphone. Thus, the user can monitor efficiency and adjust functionality at any time and any place.

How do I connect chat to the site?

To connect the available functionality of the service, the client can use the quick setup or go to his profile on the site chat2desk.com and click on the “Settings” tab. Here you can individually connect the necessary functions to your site or social network. The advantage is that on the site you can find detailed instructions and descriptions of all available functions of the service. Thus, any user will be able to quickly connect the necessary functionality.

 

Chat2Desk bonuses

From time to time on the company’s website chat2desk.com information appears about the various promotions and bonuses available. At the moment, the organization does not provide any special offers for customers.

Referral program

For those users who want to earn extra income, the organization has developed an affiliate program. The site indicates that the affiliate program is great for freelance IT integrators, as well as for advertising agencies. Also partners get discounts on the use of the service, the ability to cover new markets and new integrations.

To participate in the program, the client must fill out an application on the appropriate page of the site. Remuneration depends on who leads the referred client. If the company provides support and configuration of the referral’s services, the payout period is 6 months. If the support is provided by the partner, the payments are made for life. The amount of remuneration is not indicated on the site.

 

Complaints about Chat2Desk

Although the site has been operating for 6 years, one can find quite few customer reviews on the Internet. The company has a positive reputation, but occasionally there are negative comments about the project. Of the advantages, users highlight the ability to add the necessary functionality to their tariff, a large number of tools, a simple and intuitive interface. The disadvantages are problems with communication with technical support, problems with the delivery of messages, there are bugs on the site. It is worth noting that the site is actively developing and trying to fix its shortcomings.

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Regulatory agencies and laws

Before starting cooperation with the service, it is necessary to check the legal information and documentation. It is known that the project belongs to “IT Prospect” LLC, which is registered under the number 1127847409557. You can find all the necessary documentation on the website. The contact information and location of the main office is not hidden.

Chat2desk.com User Agreement

The “User Agreement” is the main document with which it is advisable for the client to read before starting cooperation with the company. The agreement specifies all the information about the rules of the site, as well as the rights and obligations of users and the administration. Let us consider the main points in more detail. The document contains information that the company declines responsibility for content of any kind, which users can send or receive by using the platform. If the site administration determines that the client has violated the agreement, his account will subsequently be blocked and deleted.

The company reserves the right to unilaterally terminate the contract with the client, as well as to block his account with possible subsequent deletion. Also, the user himself can refuse to use the services of the company at any time. In this case he should send a request to delete his account as soon as possible to the e-mail of the organization: [email protected].

A user’s personal account can be blocked for reasons if he or she has sent spam, abusive information, or messages that contain calls to commit illegal actions or other information that contradicts the legal framework of the Russian Federation in any way. The company also reserves the right not to indicate the reasons for blocking the account at all. If the client’s account has been blocked or deleted due to a violation of the agreement by the user or in other cases on the initiative of the company, the client has the right to send an e-mail request for a refund, indicating his payment details. In this case, the user can get back a part of his prepayment for the number of days not used from the moment of profile deactivation till the end of the service period. The project administration reserves the right to change the agreement. Users are notified of the changes by sending a notification to the client’s email or by publishing a new document on their website.

By accepting the terms of the agreement, the client automatically confirms the fact that he will not provide access to his personal account to third parties, as well as exclude their access to his data to log in to his account. If the client becomes aware of any unauthorized access to his account, he must immediately notify the administration of the site, by sending a notification in the feedback form or to the e-mail of technical support. The Company declines responsibility for third parties’ access to the Client’s profile, as well as for possible damage which can be incurred by the user due to actions of third parties who gained unauthorized access to his/her account.

The administration of the project declines responsibility for the possible unavailability of services due to the actions of third parties, as well as force majeure circumstances and problems with communication channels, acts of terrorism, preventive maintenance and repair work, of which the company can warn the user in advance, including by publishing the appropriate notice on the website. Moreover, the organization declines responsibility for losses and lost profits that the client may have incurred as a result of using the services of the platform.

According to the terms and conditions, the user uses the services at his or her own risk. The Organization does not guarantee the effectiveness, profitability, efficiency, or suitability of the platform’s functionality for any purpose. All services are provided on an “as is” basis. The administration of the project does not guarantee the delivery of all messages sent and received. The user understands and accepts the fact that he gives his full consent to the implementation of newsletters from the company to any mailing and email addresses that he provided during the registration of the account.

Customer Service

You can use the following methods to contact technical support:

• phone: 8-800-511-93-30;
• email: [email protected];
• feedback form;
• social media.

 

Chat2Desk – is it a scam?

Chat2Desk is a chat center that allows support, sales and consultations to clients in WhatsApp Business API, Instagram, Telegram, Facebook Messenger and free online chat. The service has been functioning on the Russian market for 6 years and has managed to attract more than 1,300 clients worldwide. Chatbot provides its clients with a large number of different functionalities. Thus users can connect chatbots, install widgets on the website, perform API integration, get advanced analytics and customization on demand. The advantage of the company is that the client can add functionality to his tariff plan on his own, which will automatically change its cost.

The site is characterized by simple and clear navigation. For newcomers a training center was created, as well as a useful and informative blog. Periodically there are various promotions for users, as well as an affiliate program has been developed. Although the project exists on the international market for 6 years, rather few reviews from customers have accumulated on the Internet. Some users are satisfied with the conditions provided by the project, but some customers indicate to the disadvantages of the platform. After studying the features that the chat-service has implemented, is it possible to say that Сhat2Desk is a scam and swindlers? No, although the project has some shortcomings, the company operates in accordance with the legal framework in Russia and has all the necessary documentation on the site.

 

Conclusion

With features such as chatbots, widgets and other tools, users have the ability to automate some processes and make their trading or other activities more efficient.

Service Chat2Desk provides users with a variety of useful functionality. The site provides detailed information about each service, as well as has all the necessary legal information, which makes the site safe. If you were or are a Chat2desk client, leave your impressions about the site on our site to form an independent rating of chatbots.