Tutu.ru Reviews

I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave… Read more

If it hadn’t been for the departure reminder from Tutu.ru, I would have missed an important conference, and so I noticed in time that I had mistakenly bought a ticket for the wrong time, I had confused the time of day. I contacted support, thanks to the girls for their endurance and patience, they consulted… Read more

I contact customer service not the first time and I am very satisfied with their work. I solved the issue of refund for a canceled flight. I decided to go by train, so the exchange was not interested at all. the support employee quickly told me what to do, I filled out an application and I quickly made… Read more

I often book tickets for various modes of transportation through tutu.ru. The specialists are normal, they respond quickly in case of unforeseen situations, and there are no complaints about them at all, nor about the service itself. There are no complaints about airplanes and trains either, but bus… Read more

The bus was delayed for 40 minutes, I was getting nervous. I contacted support. In 30 minutes a TUTU employee called back and explained the situation in detail. In 3 minutes after the end of the call the bus arrived. Coincidence? I think so, yes. But funny and pleasant.
The staff is as polite and friendly… Read more

It was my first time ordering tickets. Of course I was worried and afraid not to be deceived. Everything went smoothly and smoothly. Very responsive operators, very fast and clear system, the only thing is that I could not first buy a ticket, four times exactly, took money off the card and returned… Read more

I booked the hotel through the website, I made a mistake in the date, instead of August 21 I wrote 12. I booked in July. I contacted the service center and the hotel. the hotel gave me zero information. the service center accepted the request quickly, promised to give an answer by the end of the month… Read more

I myself am from abroad, but this app is a joy, purely humanly happy. All questions are solved very quickly, and I have a lot of them because of the difficulties in filling out all these forms. And made a mistake and canceled the trip, all sorts of things happened. Always employees with understanding… Read more

Everything is clear, the site has all the instructions on what to do, so you just follow them and it works fine. I had a couple of questions, I didn’t figure it out right away, or maybe I wasn’t looking carefully, but I called support right away. They work around the clock, it didn’t take long to get… Read more

It is always a pleasure to communicate with technical support. The girls are polite, calm and always help to solve the problem. A flight was canceled through no fault of my own, which was reported to me by the carrier. I have never made a refund, so I decided to contact a specialist. I was told that… Read more

Once again I was convinced that tutu.ru can really be trusted and in difficult situations the staff will always help. I had an incident that wasn’t quite a pleasant situation. When the conductor was checking tickets, I was accidentally let through. I was sitting with headphones on and apparently when… Read more

For me it is a reliable and proven service, which I have been using for many years. usually everything goes smoothly, but recently there was an unpleasant mishap. due to the carrier’s fault, a bus trip was canceled. information about the flight cancellation was sent to me from tutu.ru. i immediately… Read more

Thank you to the support staff. They explained to me as a pensioner how to book a ticket with payment later. It would have been difficult for me to figure it out on my own. Under clear guidance everything worked out, I booked the ticket and a couple of days later I was able to buy it back.

I did not enter my patronymic when buying a ticket, I decided to clarify whether because of this I could not be allowed on the flight, the tour said that yes, the only way out was to surrender the ticket and buy a new one. it was good that I called and got a competent answer. otherwise the situation… Read more

Customer support is of a high level, they work around the clock, as I found out. At night I found out about a canceled flight, I immediately called, they answered without irritation, cheerfully, kindly. Offered to fly on a similar flight at the expense of the carrier. I didn’t know it was possible. For… Read more

Thanks to Dmitry from the support service! He gave me advice on booking a hotel through the service. He explained clearly, simply, gave recommendations, you can see that the company teaches its employees to be customer-oriented. After such an attitude it is pleasant to use the service again!

I have been using the service for a long time: I have ordered train and airplane tickets. I choose my own seat in the carriage, no unnecessary services are offered. Therefore, I no longer remember when I bought at the ticket office and stood in lines. I am satisfied with Tutu’s work and hope that in… Read more

The site tutu.ru we use probably the whole family, because fast, convenient and in general very easy to buy tickets, a large selection of routes, reminders-notifications, promotions are held, there are discounts and bonuses

Hello! The hotel we wanted to check in at did not confirm the reservation. I called the contact center and was told that they had taken the problem under consideration. After an hour and a half an employee called me back and offered me an alternative hotel in the same area at the same price. During the… Read more

I thank the employees of Tutu.ru, who gave timely advice after the cancellation of the Aeroflot flight! The situation was such that the airline itself was very late in announcing the cancellation – January 25(!), when Tutu.ru – January 19! Because the information came with such a delay from Aeroflot… Read more

I’ve been using the service for a long time: I’ve ordered train and plane tickets. I am 100% satisfied with the service: I choose my own seat in the car, they don’t offer any unnecessary services. So I do not remember when I was buying at the ticket office and standing in queues. I am satisfied with… Read more

Good day! I want to thank my operator Xenia! Polite, very professional, helped not only to solve my problem, but also help with the selection of tickets! It’s nice to go to a company where they are so responsive to their customers!

First time we bought our train tickets through tutu. Great company. The girls are friendly. Quickly and professionally resolve issues. Money for the refund came the next day. Thank you very much. We will always use your company.

We planned a vacation in Tula, booked a hotel, but our car broke down on the way. We had to return to Moscow and cancel the reservation. The staff of Tutu.ru reacted quickly to the situation and helped us arrange a full refund for the hotel. The money was transferred the very next day!

When I decide to go on a trip, I most often look at options on Tutu. Last summer we went to the sea by train, but we decided not to buy tickets right away, but to wait burning. In case someone changes his or her mind about going. I was just waiting for options on Tutu. ru, and there I saw suitable tickets)… Read more