• Company Review Tutu.ru
    5
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    Service
    100%
    Personnel
    100%
    Quality
    100%
    Cost
    100%

    The return was processed quickly and accurately

    I contact customer service not the first time and I am very satisfied with their work. I solved the issue of refund for a canceled flight. I decided to go by train, so the exchange was not interested at all. the support employee quickly told me what to do, I filled out an application and I quickly made the calculation. they explained that the refund is possible within 30 days, so that if anything did not worry, but the money came before, all quickly and clearly.

More honest opinions from real people about the company Tutu.ru

  • 5 months ago
    5
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    There will be a way out even in the most difficult situation

    I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave... Read more
  • 5 months ago
    5
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    Thanks for your help with the ticket exchange

    If it hadn't been for the departure reminder from Tutu.ru, I would have missed an important conference, and so I noticed in time that I had mistakenly bought a ticket for the wrong time, I had confused the time of day. I contacted support, thanks to the girls for their endurance and patience, they consulted... Read more
  • 6 months ago
    5
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    Good service with understanding staff

    I often book tickets for various modes of transportation through tutu.ru. The specialists are normal, they respond quickly in case of unforeseen situations, and there are no complaints about them at all, nor about the service itself. There are no complaints about airplanes and trains either, but bus... Read more
Reviews 1 • Complaints 0
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Company review statistics for Tutu.ru
4.3
33 reviews
79%21%
Service
85%
Personnel
86%
Quality
85%
Cost
87%
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