• Company Review Tutu.ru
    5
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    Service
    100%
    Personnel
    100%
    Quality
    100%
    Cost
    100%

    The return was made without problems and very quickly

    For me it is a reliable and proven service, which I have been using for many years. usually everything goes smoothly, but recently there was an unpleasant mishap. due to the carrier’s fault, a bus trip was canceled. information about the flight cancellation was sent to me from tutu.ru. i immediately went to my personal account and made a refund. i was pleasantly surprised by the promptness. the whole amount was in my account in two days. although it was indicated that it could take up to 30 days.

More honest opinions from real people about the company Tutu.ru

  • 5 months ago
    5
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    There will be a way out even in the most difficult situation

    I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave... Read more
  • 5 months ago
    5
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    Thanks for your help with the ticket exchange

    If it hadn't been for the departure reminder from Tutu.ru, I would have missed an important conference, and so I noticed in time that I had mistakenly bought a ticket for the wrong time, I had confused the time of day. I contacted support, thanks to the girls for their endurance and patience, they consulted... Read more
  • 6 months ago
    5
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    The return was processed quickly and accurately

    I contact customer service not the first time and I am very satisfied with their work. I solved the issue of refund for a canceled flight. I decided to go by train, so the exchange was not interested at all. the support employee quickly told me what to do, I filled out an application and I quickly made... Read more
Reviews 1 • Complaints 0
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Company review statistics for Tutu.ru
4.3
33 reviews
79%21%
Service
85%
Personnel
86%
Quality
85%
Cost
87%
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