the service was more helpful than the hotel itself

More honest opinions from real people about the company Tutu.ru

• 5 months ago

  5

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  There will be a way out even in the most difficult situation

  I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave... Read more
• 5 months ago

  5

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  Thanks for your help with the ticket exchange

  If it hadn't been for the departure reminder from Tutu.ru, I would have missed an important conference, and so I noticed in time that I had mistakenly bought a ticket for the wrong time, I had confused the time of day. I contacted support, thanks to the girls for their endurance and patience, they consulted... Read more
• 6 months ago

  5

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  The return was processed quickly and accurately

  I contact customer service not the first time and I am very satisfied with their work. I solved the issue of refund for a canceled flight. I decided to go by train, so the exchange was not interested at all. the support employee quickly told me what to do, I filled out an application and I quickly made... Read more