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Feedback approved for publication Rate your review 000Convenient service and great excursions
I love traveling and discovering new places, and Tripster has been a godsend for me. It’s easy to book a tour. Descriptions, information about Guide, cost, dates – everything is at your fingertips. And it’s cool that you can discuss details and ask questions with the guide before you pay.
Pre-pay… Read more
Positive- large selection of excursions
- great guides
- easy booking
- Possibility to cancel the tour 48 hours in advance
- informative site
- good technical support
Minuses- not yet
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Feedback approved for publication Rate your review 2+11I don't recommend getting involved
I tried to register on the site and offer guide services with interesting programs. I was politely sent on an erotic journey, saying that we have too many guides. In other words, it’s not the client who decides which guide and itinerary to choose, but the site imposes its own.
Positive- No
Minuses- Prejudice
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Feedback approved for publication Rate your review 0-11Very bad customer service
I wanted to go on a tour of the Lori region of Armenia with friends. Everyone recommended tripster to me. But unfortunately there are only a few towns and Lake Sevan, from the direction I was interested in. And I wanted a more extensive excursion and maybe even for two or three days. And of course through… Read more
Positive- I haven't seen any advantages yet. I asked a question about excursions.... I’ve been waiting for an answer for 3 weeks.
Minuses- Customer support is completely lacking.
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Feedback approved for publication Rate your review 000Money scam, terrible service
Everything is very bad lately with Tripster / Tripster.ru – no customer service (dispersed due to recent events in the country), the company is not responds to inquiries, impossible to place orders and information, does not work on quality, she became interested only in the number of deals on site.
But… Read morePositive- they just don't exist
Minuses- deception, terrible service and money scam
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Feedback approved for publication Rate your review 000Yes, it's a scam! (National Gallery, London)
Just awful! After paying for 3 days (including the day of the tour) I could not get through to the organizer to clarify the details. On the day of the tour instead of *** came ***, a little late. The first question was what you work as and how useful "useful" as a contact in the future, the… Read more
Positive- No
Minuses- All
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Feedback approved for publication Rate your review 000I was satisfied with both the support service and the guides
We went to Nizhny Novgorod this summer. On the eve of the trip the guide did not get in touch, which worried us. The customer service responded immediately and was in touch until the situation was resolved. By the way the guide turned out to be just a miracle, we were very pleased. Already in MN we had… Read more
Positive- ind. approach, variety of excursions, opportunity to build your own trip
Minuses- I wish the prices were cheaper
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Rate your review 101Level of employees ----- zero / Complete absence of management in the company
Especially for guides and agencies!
There were many different controversial situations —– customer service is always on the side of tourists, regardless of whether they were drunk, behaved inadequately or gave ultimatums, are you out of your mind?
Absolutely incompetent people, it’s like they… Read morePositive- No
Minuses- A lot of
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Rate your review 000Terrible service
On 05/08/22, we had a sightseeing tour of the Hermitage. Plan was 2 hours, the result was 1 hour and 20 minutes, the guide Elena came 15 minutes later, the whole tour was rushing and yawning. She did not tell us a single interesting fact about the Hermitage, she simply showed us around the Hermitage… Read more
Positive- No
Minuses- The guide is not competent in questions about history.
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Rate your review 000Money scam
As soon as the money was transferred tour was canceled. Spent the whole day on the registration
Minuses- Money scam
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Rate your review 000Yes, an intermediary, but a necessary one
I constantly use this service and am generally satisfied.
I like the non-standard excursions very much. -
Rate your review 0-11Tripster's employees were recruited from Kashchenko
Wasted time on the abominable office, no one to contact, want to write, do not want to fuck off. Two months of bullshit tripper, but did not end with anything. If you are stuck with at least a third-rate communication and give your time for insane nonsense, then you to the staff tripper, they are on… Read more
Positive- You can read long nonsense bordering on promises or vice versa
Minuses- The existence of Tripster in our solar system
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Rate your review 000The attitude to customers is at the...
The attitude to customers is at the level of 0. The company’s employees are arrogant and incompetent. They write in standard phrases, like robots. In a word-Give me the money and go away.
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Rate your review 00My experience is negative. In fact, the...
My experience is negative. In fact, the site pimp / intermediary taking a percentage of 20-25% of the cost of the guide. Prepayment in the form of a reservation. Which you will not get back if you refuse in 48 hours. But will sell 12 hours before the start, which excludes the possibility of return. There’s… Read more
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Rate your review 00Reviews of the online service Tripster are...
Reviews of the online service Tripster are very mixed. Some customers are dissatisfied with its work because of overpricing, inconsistency and Lack of communication between employees, double bookings (the same time can be booked at the same time) and cancellation of excursions right before their beginning… Read more
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Rate your review 00Great tour by Irene in Bologna! I...
Great tour by Irene in Bologna! I don’t know if all their guides are like that, but I got the most wonderful one! I saw a side of the city that not every tourist can. All these old streets, ramshackle houses, in general, super! The service is great!
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Rate your review 000Turn your free time into money with...
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