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2.5
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tripster.ru
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  • Company Review Tripster
    1
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    20%
    Personnel
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    Quality
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    Cost
    20%

    Level of employees ----- zero / Complete absence of management in the company

    Especially for guides and agencies!
    There were many different controversial situations —– customer service is always on the side of tourists, regardless of whether they were drunk, behaved inadequately or gave ultimatums, are you out of your mind?
    Absolutely incompetent people, it’s like they were recruited to work with Bazaar, or how do you explain the lack of tact in actions and the ability to conduct dialogues
    Company management? No, no, …… I haven’t heard.
    They’re probably sitting If there was a competent management such characters as Zhenya and Nastya would have been fired a long time ago
    After calling in. Support service about the blocking of excursions, no one eventually call back, a lot of bazaar

    As they will see this review —– 100% will start to justify themselves according to the standard scheme.
    Tripster, don’t embarrass yourself, if there are still questions, I’ll explain to you again who you really are
    If write an answer, then I will be happy to post a detailed description of the situation of your jams and how you cover up the boorish behavior of tourists

    Positive
    • No
    Minuses
    • A lot of
    • Tripster Team Vitaliy Grinchik 12 September 2022 at 15:53
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      Vitaly, hello!

      Thank you for the review, constructive criticism is always welcome. 🙂 We have a rule: we do block for a while guides who are aggressive or pursue travelers in correspondence, phone calls (these details in the story you omitted). And then, if the guide does not stop such actions – then we end the cooperation. We do not want to put those who choose Tripster for their travels at risk.
      Respectfully,
      Tripster team.

More honest opinions from real people about the company Tripster

  • 6 months ago
    5
    Rate your review 0
    0
    0

    Convenient service and great excursions

    I love traveling and discovering new places, and Tripster has been a godsend for me. It's easy to book a tour. Descriptions, information about Guide, cost, dates - everything is at your fingertips. And it's cool that you can discuss details and ask questions with the guide before you pay. Pre-pay... Read more
  • Anonymous user 12 months ago
    2
    Rate your review 2
    +1
    1

    I don't recommend getting involved

    I tried to register on the site and offer guide services with interesting programs. I was politely sent on an erotic journey, saying that we have too many guides. In other words, it's not the client who decides which guide and itinerary to choose, but the site imposes its own.
  • Anonymous user 1 year ago
    2.3
    Rate your review 0
    -1
    1

    Very bad customer service

    I wanted to go on a tour of the Lori region of Armenia with friends. Everyone recommended tripster to me. But unfortunately there are only a few towns and Lake Sevan, from the direction I was interested in. And I wanted a more extensive excursion and maybe even for two or three days. And of course through... Read more
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Company review statistics for Tripster
2.5
16 reviews
38%63%
Service
51%
Personnel
54%
Quality
50%
Cost
48%
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