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2.5
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tripster.ru
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  • Company Review Tripster
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    Yes, it's a scam! (National Gallery, London)

    Just awful! After paying for 3 days (including the day of the tour) I could not get through to the organizer to clarify the details. On the day of the tour instead of *** came ***, a little late. The first question was what you work as and how useful "useful" as a contact in the future, the second question was – do you really want to go to the gallery, since it’s boring there, or would he rather show us other sights. It was only afterwards that I realized that I had to agree to other attractions. For the first 15 minutes there was a detailed explanation of what "national"(gallery) meant. We stood on the gray stairs the whole time and listened to absolute nonsense about trivial things, that the paintings in the gallery belong to the people, more in the legal key. I couldn’t stand it anymore and asked to go into one of the halls or at least up the stairs. The guide’s story was very stingy, empty and uninteresting, e.g., Leonardo’s painting "Madonna in the Rocks" he characterized it as nonsense, and that was the whole characteristic of the painting!!!!!! Yes, added – you are you can’t hang one of these in your house!!!! Most importantly, the guide’s story had absolutely NO ARTICULTURAL ASPECT !!!!!! There was an ornate story, there was emotional PERSONAL evaluation, but there was no art historian’s view!!!! And it was a DEATH, because when the tour was processed, *** wrote that the tour will conduct it or a fellow art historian!!! Honestly, I was very very very upset, disappointed, angry…. It was insanely miserable for the time! After

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    • Nikolay Musatov Irina Sl 11 February 2023 at 14:05
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      Thanks for the review. It’s hard to know where the truth is and where the lies are.

    • Irina Sl Irina Sl 15 February 2023 at 20:05
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      Just to add to my review. Today Tripster refunded my entire prepayment for the tour and apologized.

    • Tripster Team Irina Sl 11 April 2023 at 16:25
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      Irina, good day!
      We completely agree, the situation is unacceptable. One of our tasks is to make sure that the description corresponds to reality, all was accurate and honest. In this case, the organizer broke a rule and invited a tour guide who was not an art historian, not suitable for quality for this tour, sorry 🙁 This guide will no longer give tours to our travelers.
      We found your order and returned money you deposited on our website, as well as accrued bonuses for a discount on any of our excursions.

      Thank you for sharing and giving us an opportunity to make amends.

More honest opinions from real people about the company Tripster

  • 5 months ago
    5
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    Convenient service and great excursions

    I love traveling and discovering new places, and Tripster has been a godsend for me. It's easy to book a tour. Descriptions, information about Guide, cost, dates - everything is at your fingertips. And it's cool that you can discuss details and ask questions with the guide before you pay. Pre-pay... Read more
  • Anonymous user 11 months ago
    2
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    I don't recommend getting involved

    I tried to register on the site and offer guide services with interesting programs. I was politely sent on an erotic journey, saying that we have too many guides. In other words, it's not the client who decides which guide and itinerary to choose, but the site imposes its own.
  • Anonymous user 12 months ago
    2.3
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    Very bad customer service

    I wanted to go on a tour of the Lori region of Armenia with friends. Everyone recommended tripster to me. But unfortunately there are only a few towns and Lake Sevan, from the direction I was interested in. And I wanted a more extensive excursion and maybe even for two or three days. And of course through... Read more
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Company review statistics for Tripster
2.5
16 reviews
38%63%
Service
51%
Personnel
54%
Quality
50%
Cost
48%
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