We are very sorry to hear that you have encountered a similar situation.
Our service guarantees consist, first of all, in the complete to save the guest’s money and return it if necessary, as well as to find alternative accommodation if the need arises.
Our support service is available for you every day.
Each request is processed by our specialists in the order in which it is received. Sometimes there are more and the waiting time may increase slightly.
We always inform our guests about how to secure their stay. For example. In cases where the prepayment is less than 100% of the total cost of accommodation, the rest of the money must be handed over to the landlord only upon check-in.
No additional payments are required between prepayment and occupancy.
Read more here https://sutochno.ru/help/gosti/safety
We would like to assure you that our experts follow up on each cancelation by the landlord, and in the aggregate of interactions for the whole period of cooperation can take appropriate measures, relying on the rules of Sutточно.ru.
Thank you for your application!
More honest opinions from real people about the company Sutochno
ahmad salman2 years ago
4.3
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0
0
overall everything is ok
I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well.
On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
Yaguatí Pérez2 years ago
5
Rate your review0
-1
1
Excellent service daily.ru
In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
Sakeem Stevens2 years ago
5
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-1
1
Sutochno.ru - an excellent service for selecting and booking accommodation
After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling.
О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
Hello! We are very sorry to hear...
Hello!
We are very sorry to hear that you have encountered a similar situation.
Our service guarantees consist, first of all, in the complete to save the guest’s money and return it if necessary, as well as to find alternative accommodation if the need arises.
Our support service is available for you every day.
Each request is processed by our specialists in the order in which it is received. Sometimes there are more and the waiting time may increase slightly.
We always inform our guests about how to secure their stay. For example. In cases where the prepayment is less than 100% of the total cost of accommodation, the rest of the money must be handed over to the landlord only upon check-in.
No additional payments are required between prepayment and occupancy.
Read more here https://sutochno.ru/help/gosti/safety
We would like to assure you that our experts follow up on each cancelation by the landlord, and in the aggregate of interactions for the whole period of cooperation can take appropriate measures, relying on the rules of Sutточно.ru.
Thank you for your application!