I'm in doubt

Greetings to all. I am forced to write a negative. In the last month the platform has slowed me down FOUR times!!!! In response to my reasonable questions, they respond with templates that the payment comes within 24 hours. Then they write that the situation is ambiguous and that the provider has not received funds for system. I provided them with all the documents from the bank that the payments were not only sent, but also received by the recipient – an individual with a specific data, phone number. But they try to convince me that the money is credited to the system). And they do not provide evidence, they answer with templates and They advise me not to bother them with letters. I provided them with everything – certificates, checks, bank statements. But they still ignore it, or they say templates, that you have to wait and the situation is complicated. In my opinion, the recipients of funds are systematically drained of funds, and the platform does not want to take responsibility. I provided them with all the documents. There can be no mistake. I am the administrator of the chat on the quotex, and the subscribers after this situation are simply afraid to cooperate with them further. Unfortunately, the platform is losing its reliability and integrity