eLama

Total reviews 11

2 complaints

1.8

Confirmed company

Platform for automation of contextual advertising in Yandex.Direct and Google Ads, management of targeted advertising in social networks.

Company	eLama
Official website	https://elama.ru
Head Office	Russia, 196006, St. Petersburg, Tsvetnaya St., 16, Lit. P
Date of foundation	1970
Founder	Elama Holding Limited
Company owner	ADV-Service LLC
Manager	Boyko Alexey Vladimirovich
Types of support	[email protected]Callback from the websiteFeedback form on the siteHelp CenterTelegramVkontakteFacebookTwitter
Phone Support	8-499-270‒27‒90Moscow 8-812-318‒40‒54St. Petersburg 8-800-500‒31‒90Russia
Social network	Vkontakte, Facebook, Telegram, Twitter, Youtube
Languages	Russian, English, Portuguese
Tariffs	Basic / Until 20000 RUB per month Optimal package / From 20000 RUB per monthFree of charge for budget from 20000 RUB per month
Free version	On Basic tariff and at budget from 20000 RUB on other tariffs
Methods of payment	Bank card (Visa/MC), Qiwi, Yumoney, Webmoney, Cash
Cross-cutting analytics	BI Reports
Lead catcher	Import of leads from social networks into personal cabinet
Calltracking	You can add call data from Calltouch to your statistics
Targeting	Launching advertising campaigns in social networks
Project Features	Platform for automating contextual advertising in Yandex.Direct and Google Ads, managing targeted advertising
For whom	Advertising agencies, Marketers, Webmasters, Small Business, Medium-sized business, et al.
User-friendly interface	A simple platform with all the tools for campaign management connected
Widget support	Widgets with advertising statistics
Integration with services	Google AdWords, Yandex.Direct, Vkontakte, Instagram, Facebook Ads, CallTouch, CallTracking.ru, Yagla, Ecwid
API	No
Additional services	Import leads from social networks Bid ManagerAutomatic management of bets according to set rules Automatic recommendationsFinding errors in campaigns and tips on how to fix them UTM tags generator Webinars Tender Playground Blog Free video courses Jobs Partner offers Partner events
Mobile apps	No mobile apps available
Affiliate Program	Registration10% from advertising turnover of clients
Work experience	13 years
State registration data	Registration number in PFR: 088009125786, in FSS: 781505686878071
Controlling authorities and laws	Interdistrict Inspectorate of the Federal Tax Service of Russia No. 23 in St. Petersburg Roskomnadzor
Advantages	User-friendly platform with a large number of tools Affordable prices, promotions and discounts Convenient transitions between customer accounts Automatic replenishment of accounts with customization of conditions Webinars and free video courses Flexible settings for statistics and analysis Competent technical support Profitable affiliate program
Disadvantages	No notifications about account balance expiration
Company requisites	Legal name: ADV-Service LLC Legal address: Russia, 196006, St. Petersburg, Tsvetnaya St., 16, Lit. P TIN: 7810704382 CAT: 781001001 OGRN: 1177847285967
Overall assessment	7.7/10
Date of update	November 7, 2023

Address

Russia, 196006, St. Petersburg, Tsvetnaya St., 16, Lit. P

Subscribe to this company

User-friendly interface

35%

Functionality

35%

Prices

33%

Support Service

33%

1.8

Reviews

eLama reviews

Add review

In ascending order of rating
In descending order of rating
New ones first
First the old ones
Popular ones first

Eleanore Dillion

5 December 2023 in 18:08

1

Feedback approved for publication Rate your review 0
0
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%
NOT pass
I recently hired an advertising agency, but they were disgusting. They took a long time to credit, didn’t answer questions, and didn’t get the job done. I had to look for another agency, which turned out to be reliable and professional. I learned a lesson: price does not always reflect quality.
Positive
In general text
Minuses
In general text
1 answer
Reply to a review

I don't recommend it

1
- Olyga Nikitina eLama 8 December 2023 in 17:25
  
  Rate your response 0
  0
  
  Good afternoon, we would like to know more about what happened.
  Please send us your account ID in private messages in VKontakte so that we can check the information on the office and discuss the situation with our colleagues.
  
  Answer
Irina Maklen

15 November 2023 in 19:34

1

Inaccurate feedback Rate your review 0
0
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%
They are deceiving
Worked with the service for a couple months, the experience is really not a pleasant one
Positive
Lately I've only found downsides with elama.
Minuses
support doesn't help on time
Prices are not the best
incompetent employees
change the terms of the contract
1 answer
Reply to a review

I don't recommend it

1
- Olyga Nikitina eLama 24 November 2023 in 14:08
  
  Rate your response 0
  0
  
  Irina, good day! We are very sorry that you have such an impression about the work of our service.
  
  Depending on the tariff, specialists of the Service of Care respond to customers by mail within 12 working hours. It is also possible to get advice more quickly by phone or chat. All employees of this department receive comprehensive training on eLama’s tools and working conditions, as well as on advertising systems and services.
  
  There are 2 tariffs in eLama:
  – Basic – absolutely free tariff, on which some features of eLama are limited.
  – Optimal is free when you transfer to advertising systems from 20,000 ₽ per month or you can buy it for 950 ₽. Also, all new advertisers get this tariff for free for 45 days.
  
  When we update the terms of the offer contract, we always send a letter telling you about all the changes.
  
  If you have any questions about the service, please send us your eLama ID in private messages on social networks. We will ask our colleagues to contact you and advise you on all questions.
  
  Answer
Anonymous user

7 November 2023 in 16:17

1

Credible feedback Rate your review 0
0
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%
Fraud
Worked on a partner program with this service. I never had any problems at all and occasionally there were long crediting times, but in general the convenience in I’ve never had any complaints. Brought over 30 clients there and they are churning out a budget every month. There have been support issues.
I’ve… Read more
Positive
Conveniently monitor multiple traffic channels
Minuses
Delays in account replenishment, poor affiliate program, service fee
1 answer
Reply to a review

I don't recommend it

1
- Olyga Nikitina eLama 10 November 2023 in 15:40
  
  Rate your response 0
  0
  
  Good day! We are glad that our service makes it convenient for you to work with several channels.
  
  We would like to tell you more about the service fee. Yes, indeed, it is deducted if there has been no financial activity in your eLama account for the last 6 months. A few days before it is deducted, we We always send a letter to the post office and offer to issue a refund, or write to us if you plan to run ads in the near future, so the fee doesn’t get written off.
  
  Please write to our Care Service at [email protected] from the contact e-mail, colleagues will check whether it can be arranged cash refund.
  
  Answer
Daniil Kasperovich

29 October 2023 in 15:00

1

Feedback approved for publication Rate your review 0
0
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%
It's better not to even try
We spent several months preparing our clients to switch to Yelama’s service and in the end Yelama itself diligently screwed up the transition. In the process, After paying and filling out the briefs, it became clear that promotions on creating RCs are only for independent clients. Then it became clear… Read more
Positive
It is impossible to work with operators plus a paid tariff, all advertising campaigns go astray, etc.
Minuses
At first the service was good, but every year it got worse and worse.
1 answer
Reply to a review

I don't recommend it

1
- Olyga Nikitina eLama 3 November 2023 in 18:15
  
  Rate your response 0
  0
  
  Daniel, good afternoon, thank you for the feedback.
  
  We are sorry that the terms of our service seemed opaque to you. We try to detail describe them on our website and in our fact sheets, and advise customers in detail when they contact the Care Service.
  
  All employees of the Care Service At the beginning of their work, they receive comprehensive training on eLama’s tools and working conditions, as well as on advertising systems and services. After that the level of work of specialists is constantly evaluated according to several criteria, and customer evaluations are taken into account. It seems that the process can still be improved, so we’d like to understand your case in more detail.
  
  Please send us your eLama ID in your personal messages on social networks, we will check it out information on your account and discuss the situation with your colleagues.
  
  Answer
Evgeniy Cukanov

15 September 2023 in 19:36

1

Inaccurate feedback Rate your review 0
0
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%

Blatant deception!!!
‼️ Be extremely careful!!! Yelama service openly steals money from customers! Think carefully before contacting this company.

3 response time
Reply to a review

I don't recommend it

1
- Olyga Nikitina eLama Yevgeniy Tsukanov 22 September 2023 in 17:47
  
  Rate your response 0
  1
  
  Eugene, good day! We are very sorry that you have such an impression about the work of our service.
  
  We would like to sort out the situation. Please send us your ID in personal messages in social networks.
  
  Answer
- Evgeniy Cukanov Yevgeniy Tsukanov 22 September 2023 in 21:34
  
  Rate your response 0
  0
  
  Too bad you are stealing money from your customers. Don’t make me laugh, they would like to sort it out ))))
  
  Answer
- Olyga Nikitina eLama Yevgeniy Tsukanov 27 September 2023 in 15:37
  
  Rate your response 0
  0
  
  We’re sorry you feel that way, but without ID we can’t meaningfully answer your questions.
  
  Answer
Svyatoslav Gusev

15 August 2023 in 19:34

1.5

Credible feedback Rate your review 1
+1
0

User-friendly interface
40%
Functionality
40%
Prices
20%
Support Service
20%
Fraud with debiting funds
I found that my account ID: 358601 on your eLama website is being charged even though I have not used any of your services. The amount My top-up amounted to 21,700.00 ₽, the details of the payments are shown above.

My personal account does not show any advertising campaigns or other activity. This… Read more
2 response time
Reply to a review

I don't recommend it

1.5
- Olyga Nikitina eLama Svyatoslav Gusev 31 August 2023 in 18:51
  
  Rate your response 0
  1
  
  Good day, you have been charged a service fee. It is removed if there has been no financial activity in your eLama account for the last 6 days. months. We always send a letter to the post office a few days before the write-off and offer to process a refund, or write to us if you are you plan to run an advertisement in the near future so that the fee is not deducted.
  You can also read about the service fee in the offer you accepted before topping up your eLama account balance.
  
  Please write to our Care Service at [email protected], our colleagues will process the refund.
  
  Answer
- Evgeniy Cukanov Svyatoslav Gusev 15 September 2023 in 19:39
  
  Rate your response 0
  0
  
  *** I’ll see you in court. Let’s see how you *** about the service charge and other machinations to steal money from customers.
  
  Answer
Ekaterina Putinceva

2 August 2023 in 18:39

1

Feedback approved for publication Rate your review 2
+2
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%
Money scam!
Read the contract of offer carefully, otherwise like me you will pay money for air! Not only that they have an incomprehensible conversion rate, which does not correspond to the actual exchange rate of the Central Bank, but also a service fee of 6000 rubles, if you do not use the service!!!!. This is… Read more
Minuses
They take money for nothing!
1 answer
Reply to a review

I don't recommend it

1
- Olyga Nikitina eLama Yekaterina Putintseva 11 August 2023 in 11:44
  
  Rate your response 0
  1
  
  Good day, we are very sorry that you have a negative impression of our service.
  Yes, we do have a service fee, which is deducted if there has been no financial activity in your eLama account for the last 6 months. A few days before the debit, we always send a letter to the post office and offer to issue a refund, or write to us if you plan to run advertising in the near future to the fee has not been charged.
  Please send us your ID in personal messages on social networks and we will check with our colleagues to see if it is possible to process your case. return.
  
  Answer
Polina Belokrenickaya

23 May 2023 in 13:43

5

Credible feedback Rate your review 0
-2
2

User-friendly interface
100%
Functionality
100%
Prices
100%
Support Service
100%
Everything is fine
I would like to share my experience of using the eLama service. I promote social networks for freelance companies and decided to do it through this service.

First I had only one client and low budgets, so I communicated with NWs through mail and responses took several hours. When budgets increased… Read more
Positive
support, marketplace
Minuses
It’s difficult to understand, they answer in Basic for a long time
Reply to a review

I recommend it

5
Anonymous user

22 May 2023 in 15:57

5

Feedback approved for publication Rate your review 0
-2
2

User-friendly interface
100%
Functionality
100%
Prices
100%
Support Service
100%
Everything is in one window, it’s convenient to label ads, and the marketplace saves your budget
I would like to share my experience of using the eLama service. This service turned out to be indispensable for my client’s freelance business, and I am with I would gladly recommend it to anyone looking for an effective way to replenish advertising budgets quickly and in one place.

At the beginning… Read more
Minuses
difficult to understand
Reply to a review

I recommend it

5
Oksana

22 December 2022 in 14:23

1

Credible feedback Rate your review 1
+1
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%
They write off funds and come up with a bunch of excuses
This story with the Elam service has been with me since 2019. Then I often began to notice that regularly "unintentionally" ads are launched or Suddenly rates went up because suddenly autos and other not so nice things.

It was decided not to work with them anymore, on request I gave up trying… Read more
Positive
No
Minuses
they cheat in every possible way
Reply to a review

I don't recommend it

1
Sergey Kiseliov

13 December 2022 in 17:52

1

Feedback approved for publication Rate your review 3
+3
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%
Inappropriate greed and theft of funds from accounts
I tried Yelama once, fell for the commercials. It’s a useless service. At some point I realized that the money was going down the drain and stopped advertising. I wanted to to return funds from yandex account, but to be honest I forgot to do it. As a result, Yelama withdrew the money from the yandex… Read more
Positive
There is none of them
Minuses
Stupid app
They steal money
They don't return money
Reply to a review

I don't recommend it

1
Anonymous user

11 August 2022 in 14:18

1

Rate your review 4
+4
0

User-friendly interface
20%
Functionality
20%
Prices
20%
Support Service
20%

Service fee 6000 rubles per month
Since some time, they have been charging 6000 rubles a month if you don’t advertise for more than a certain period. They called it "service fee". I was charged 16000+ rubles, which I received as an agency fee for brought clients. They explained it as "write-offs for large technical and… Read more

Reply to a review

I don't recommend it

1

The company in the ratings

RatingPlace

AAnalytics

5/43

All ratings

Best SEO Services

CompanyPlace

PRposting

1/8

Sitechecker

2/8

Semrush

3/8

The best CRM-systems

CompanyPlace

Agile CRM

1/3

Sapling

2/3

Morgen

3/3

Online Education

CompanyPlace

Kunchevsky

1/67

American Health Care Academy

2/67

Oxford Language Club

3/67

Activity

2complaints

New2
Resolved0
Not resolved2

New companies on the site

Quizgecko
Reviews0
- Analytics
0.0
Stockedge
Reviews0
- Analytics
0.0
Tiktok for Business
Reviews0
- Analytics
0.0

revieweek.com is a major information service of reviews and feedback on featured companies. Post complaints, feedback and reviews. This is invaluable!