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eLama Reviews

Total reviews 11
2 complaints
1.8
Confirmed company
elama.ru
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    User-friendly interface
    35%
    Functionality
    35%
    Prices
    33%
    Support Service
    33%
    1.8

    eLama reviews

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  • 1
    Feedback approved for publication Rate your review 0
    0
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    NOT pass

    I recently hired an advertising agency, but they were disgusting. They took a long time to credit, didn’t answer questions, and didn’t get the job done. I had to look for another agency, which turned out to be reliable and professional. I learned a lesson: price does not always reflect quality.

    Positive
    • In general text
    Minuses
    • In general text
    1 answer
    Reply to a review
    I don't recommend it
    • Olyga Nikitina eLama Daniel G. Bradshaw 8 December 2023 in 17:25
      Rate your response 0
      0

      Good afternoon, we would like to know more about what happened.
      Please send us your account ID in private messages in VKontakte so that we can check the information on the office and discuss the situation with our colleagues.

      Answer
  • 1
    Inaccurate feedback Rate your review 0
    0
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    They are deceiving

    Worked with the service for a couple months, the experience is really not a pleasant one

    Positive
    • Lately I've only found downsides with elama.
    Minuses
    • support doesn't help on time
    • Prices are not the best
    • incompetent employees
    • change the terms of the contract
    1 answer
    Reply to a review
    I don't recommend it
    • Olyga Nikitina eLama Nicole Burton 24 November 2023 in 14:08
      Rate your response 0
      0

      Irina, good day! We are very sorry that you have such an impression about the work of our service.

      Depending on the tariff, specialists of the Service of Care respond to customers by mail within 12 working hours. It is also possible to get advice more quickly by phone or chat. All employees of this department receive comprehensive training on eLama’s tools and working conditions, as well as on advertising systems and services.

      There are 2 tariffs in eLama:
      – Basic – absolutely free tariff, on which some features of eLama are limited.
      – Optimal is free when you transfer to advertising systems from 20,000 ₽ per month or you can buy it for 950 ₽. Also, all new advertisers get this tariff for free for 45 days.

      When we update the terms of the offer contract, we always send a letter telling you about all the changes.

      If you have any questions about the service, please send us your eLama ID in private messages on social networks. We will ask our colleagues to contact you and advise you on all questions.

      Answer
  • 1
    Credible feedback Rate your review 0
    0
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    Fraud

    Worked on a partner program with this service. I never had any problems at all and occasionally there were long crediting times, but in general the convenience in I’ve never had any complaints. Brought over 30 clients there and they are churning out a budget every month. There have been support issues.
    I’ve… Read more

    Positive
    • Conveniently monitor multiple traffic channels
    Minuses
    • Delays in account replenishment, poor affiliate program, service fee
    1 answer
    Reply to a review
    I don't recommend it
    • Olyga Nikitina eLama 10 November 2023 in 15:40
      Rate your response 0
      0

      Good day! We are glad that our service makes it convenient for you to work with several channels.

      We would like to tell you more about the service fee. Yes, indeed, it is deducted if there has been no financial activity in your eLama account for the last 6 months. A few days before it is deducted, we We always send a letter to the post office and offer to issue a refund, or write to us if you plan to run ads in the near future, so the fee doesn’t get written off.

      Please write to our Care Service at [email protected] from the contact e-mail, colleagues will check whether it can be arranged cash refund.

      Answer
  • 1
    Feedback approved for publication Rate your review 0
    0
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    It's better not to even try

    We spent several months preparing our clients to switch to Yelama’s service and in the end Yelama itself diligently screwed up the transition. In the process, After paying and filling out the briefs, it became clear that promotions on creating RCs are only for independent clients. Then it became clear… Read more

    Positive
    • It is impossible to work with operators plus a paid tariff, all advertising campaigns go astray, etc.
    Minuses
    • At first the service was good, but every year it got worse and worse.
    1 answer
    Reply to a review
    I don't recommend it
    • Olyga Nikitina eLama Vijay Kumar 3 November 2023 in 18:15
      Rate your response 0
      0

      Daniel, good afternoon, thank you for the feedback.

      We are sorry that the terms of our service seemed opaque to you. We try to detail describe them on our website and in our fact sheets, and advise customers in detail when they contact the Care Service.

      All employees of the Care Service At the beginning of their work, they receive comprehensive training on eLama’s tools and working conditions, as well as on advertising systems and services. After that the level of work of specialists is constantly evaluated according to several criteria, and customer evaluations are taken into account. It seems that the process can still be improved, so we’d like to understand your case in more detail.

      Please send us your eLama ID in your personal messages on social networks, we will check it out information on your account and discuss the situation with your colleagues.

      Answer
  • 1
    Inaccurate feedback Rate your review 0
    0
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    Blatant deception!!!

    ‼️ Be extremely careful!!! Yelama service openly steals money from customers! Think carefully before contacting this company.

    3 response time
    Reply to a review
    I don't recommend it
    • Olyga Nikitina eLama Yevgeniy Tsukanov 27 September 2023 in 15:37
      Rate your response 0
      0

      We’re sorry you feel that way, but without ID we can’t meaningfully answer your questions.

      Answer
    • Evgeniy Cukanov Yevgeniy Tsukanov 22 September 2023 in 21:34
      Rate your response 0
      0

      Too bad you are stealing money from your customers. Don’t make me laugh, they would like to sort it out ))))

      Answer
    • Olyga Nikitina eLama Yevgeniy Tsukanov 22 September 2023 in 17:47
      Rate your response 0
      1

      Eugene, good day! We are very sorry that you have such an impression about the work of our service.

      We would like to sort out the situation. Please send us your ID in personal messages in social networks.

      Answer
  • 1.5
    Credible feedback Rate your review 1
    +1
    0
    User-friendly interface
    40%
    Functionality
    40%
    Prices
    20%
    Support Service
    20%
    Fraud with debiting funds

    I found that my account ID: 358601 on your eLama website is being charged even though I have not used any of your services. The amount My top-up amounted to 21,700.00 ₽, the details of the payments are shown above.

    My personal account does not show any advertising campaigns or other activity. This… Read more

    2 response time
    Reply to a review
    I don't recommend it
    • Evgeniy Cukanov Svyatoslav Gusev 15 September 2023 in 19:39
      Rate your response 0
      0

      *** I’ll see you in court. Let’s see how you *** about the service charge and other machinations to steal money from customers.

      Answer
    • Olyga Nikitina eLama Svyatoslav Gusev 31 August 2023 in 18:51
      Rate your response 0
      1

      Good day, you have been charged a service fee. It is removed if there has been no financial activity in your eLama account for the last 6 days. months. We always send a letter to the post office a few days before the write-off and offer to process a refund, or write to us if you are you plan to run an advertisement in the near future so that the fee is not deducted.
      You can also read about the service fee in the offer you accepted before topping up your eLama account balance.

      Please write to our Care Service at [email protected], our colleagues will process the refund.

      Answer
  • 1
    Feedback approved for publication Rate your review 2
    +2
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    Money scam!

    Read the contract of offer carefully, otherwise like me you will pay money for air! Not only that they have an incomprehensible conversion rate, which does not correspond to the actual exchange rate of the Central Bank, but also a service fee of 6000 rubles, if you do not use the service!!!!. This is… Read more

    Minuses
    • They take money for nothing!
    1 answer
    Reply to a review
    I don't recommend it
    • Olyga Nikitina eLama Yekaterina Putintseva 11 August 2023 in 11:44
      Rate your response 0
      1

      Good day, we are very sorry that you have a negative impression of our service.
      Yes, we do have a service fee, which is deducted if there has been no financial activity in your eLama account for the last 6 months. A few days before the debit, we always send a letter to the post office and offer to issue a refund, or write to us if you plan to run advertising in the near future to the fee has not been charged.
      Please send us your ID in personal messages on social networks and we will check with our colleagues to see if it is possible to process your case. return.

      Answer
  • 5
    Credible feedback Rate your review 0
    -2
    2
    User-friendly interface
    100%
    Functionality
    100%
    Prices
    100%
    Support Service
    100%
    Everything is fine

    I would like to share my experience of using the eLama service. I promote social networks for freelance companies and decided to do it through this service.

    First I had only one client and low budgets, so I communicated with NWs through mail and responses took several hours. When budgets increased… Read more

    Positive
    • support, marketplace
    Minuses
    • It’s difficult to understand, they answer in Basic for a long time
    Reply to a review
    I recommend it
  • 5
    Feedback approved for publication Rate your review 0
    -2
    2
    User-friendly interface
    100%
    Functionality
    100%
    Prices
    100%
    Support Service
    100%
    Everything is in one window, it’s convenient to label ads, and the marketplace saves your budget

    I would like to share my experience of using the eLama service. This service turned out to be indispensable for my client’s freelance business, and I am with I would gladly recommend it to anyone looking for an effective way to replenish advertising budgets quickly and in one place.

    At the beginning… Read more

    Minuses
    • difficult to understand
    Reply to a review
    I recommend it
  • 1
    Credible feedback Rate your review 1
    +1
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    They write off funds and come up with a bunch of excuses

    This story with the Elam service has been with me since 2019. Then I often began to notice that regularly "unintentionally" ads are launched or Suddenly rates went up because suddenly autos and other not so nice things.

    It was decided not to work with them anymore, on request I gave up trying… Read more

    Positive
    • No
    Minuses
    • they cheat in every possible way
    Reply to a review
    I don't recommend it
  • 1
    Feedback approved for publication Rate your review 3
    +3
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    Inappropriate greed and theft of funds from accounts

    I tried Yelama once, fell for the commercials. It’s a useless service. At some point I realized that the money was going down the drain and stopped advertising. I wanted to to return funds from yandex account, but to be honest I forgot to do it. As a result, Yelama withdrew the money from the yandex… Read more

    Positive
    • There is none of them
    Minuses
    • Stupid app
    • They steal money
    • They don't return money
    Reply to a review
    I don't recommend it
  • 1
    Rate your review 4
    +4
    0
    User-friendly interface
    20%
    Functionality
    20%
    Prices
    20%
    Support Service
    20%
    Service fee 6000 rubles per month

    Since some time, they have been charging 6000 rubles a month if you don’t advertise for more than a certain period. They called it "service fee". I was charged 16000+ rubles, which I received as an agency fee for brought clients. They explained it as "write-offs for large technical and… Read more

    Reply to a review
    I don't recommend it
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