Until today, April 17, 2025, I have...

Until today, April 17, 2025, I have not received any response at all, and my request has not been processed, nor has there been any response regarding the request. There is only evasion and complete disregard for messages.
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This response from IQ Option to my Trustpilot review does not address my request and instead provides a generic reply without offering a real solution وMy request is clear: I am asking for an official document of the contract that governed my relationship with your company when I opened my account in 2016.

I have been reaching out to your support team through multiple channels for 65 days without receiving any response. I am facing complete neglect whenever I request any official document from the company . Directing me to contact support or email again is unhelpful, as I have already done that with no results.

The refusal to provide an official document raises serious concerns about the company’s transparency and credibility. A reputable and legally compliant company should have no issue providing such documents to its clients. Given the numerous legal complaints and fines against IQ Option, your reluctance to provide basic documentation only reinforces these concerns.

I expect a clear and direct response addressing my request. If I do not receive the requested document, I will be left with no choice but to escalate this matter further.

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I asked IQ Option to provide me with a copy of the contract I agreed to when I opened my account in 2016, which is a basic right for any client to ensure that I know the legal terms that bind me to the company. However, my request was completely ignored and not responded to, which raises serious questions about the transparency and legal practices of this company.

I noticed that during the 8 years of my dealings with iq Option Company, until now I have not received anything official from them, neither an account statement, nor a copy of the contract, nor any official records.

I have had very bad experiences with the company over the past 8 years and I will write about them in the reviews and highlight each problem separately for the benefit of all.

Any reliable company that respects its customers and abides by the laws should be able to provide this type of documentation readily. Their refusal to provide me with the contract raises doubts about their credibility and perhaps an attempt to hide illegal terms or mislead customers.

If you are considering trading with this company, think twice! Not being able to obtain your own contract means that you could be exposed to significant legal risks without any real protection.

Recommendation: Stay away from this platform until they prove that they are a transparent company that respects the rights of their customers.