The broker’s chart is not displayed correctly. Demonstrated the screenshots to the support service, passed the horizon from the opening of the trade to closing, the trade should have closed at the same level. But here is the level of entry one price and exit another, but on the chart horizon coincides, and it turns out that the same level is different prices at different times. The customer service has politely explained that the chart on the platform is not accurate. I deactivated my account, I do not recommend working with the broker!
Anastasiya Vershinina
Vitalii26 November 2019 at 10:07
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Thank you for your feedback, Vitalii! Probably you understand that if the Company provided a dishonest product, it would not be so popular on the market, although there is no doubt that trading involves a high level of risk, and the market is often unpredictable. The chart is based on the quotes we receive from our official quote providers and reflects the actual market situation. As different brokers may rely on different quote providers, the charts on the trading platforms may vary. We will be glad to provide you with the information on IQ Option Company. For detailed technical consulting you may always refer to our support service e-mail [email protected] We wish you a pleasant day!
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The broker's chart is not displayed correctly
The broker’s chart is not displayed correctly. Demonstrated the screenshots to the support service, passed the horizon from the opening of the trade to closing, the trade should have closed at the same level. But here is the level of entry one price and exit another, but on the chart horizon coincides, and it turns out that the same level is different prices at different times. The customer service has politely explained that the chart on the platform is not accurate. I deactivated my account, I do not recommend working with the broker!