InstaForex Reviews

Total reviews 117
2 complaints
2.2
    Convenience of trading
    44%
    Withdrawal speed
    44%
    Percentage of payments
    48%
    Support Service
    42%
    2.2

    InstaForex reviews

    117
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  • 1
    Feedback approved for publication Rate your review 1
    0
    1
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    20%
    Lex Recoup Solutions and i was able to got my funds back

    Looking back, I realize I should have done more research before trusting that fake company. Reading reviews and verifying their legitimacy could have saved me a lot of stress and loss.

    I’m incredibly grateful that Lex Recoup Solutions listened, acted promptly, and proved they genuinely care about… Read more

  • 1
    Inaccurate feedback Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    20%
    Instaforex scam

    Instaforex is a scam, they never let me withdraw a single dollar, and I deposited 5 dollars in my account and they stole it from me

    • Polina InstaForex 13 May 2024 in 10:43
      Rate your response 0
      0

      Hello, can you provide us more about problems you have faced and your trading account number.

  • 1
    Feedback approved for publication Rate your review 0
    -1
    1
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    20%
    RecOveR ingCOin ,Com

    This company is a SCAM and I have lost more than £18000 by trading with them. They are a bunch of scammers who pressurise you to put more and more deposit and when you want to withdraw they will stop responding. There is no way to contact them over the phone. I have checked with FCA and this company… Read more

    Positive
    • None
    Minuses
    • Terrible firm
  • 1
    Feedback approved for publication Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    20%
    The results of the competitions, like the competitions themselves, are fake

    The results of supposedly held contests are fake… the volume of transactions does not correspond to profits or losses… if the results are drawn, most likely a fake and much more… in general – liars

    • Polina InstaForex Rin Kame 28 March 2023 in 14:55
      Rate your response 0
      0

      Hello, provide your account number to verify the information and resolve any misunderstandings.

  • 1
    Feedback approved for publication Rate your review 2
    +1
    1
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    20%
    I was locked out of my account

    I don’t believe insta is still paying or even pays at all, I wish the can return my money, I was restricted for no reason, I contacted their support and submitted my informations but they didn’t allow me into my account, I now made $9,500 weekly from benarmstrong-trades. com and they allow me withdraw… Read more

  • 3.3
    Credible feedback Rate your review 1
    +1
    0
    Convenience of trading
    40%
    Withdrawal speed
    20%
    Percentage of payments
    100%
    Support Service
    100%
    Cancel profits easily

    For those who are interested in working on the platform of Instaforex broker, I recommend that you carefully read, re-read and analyze the terms and conditions of of the agreement (offer) when opening a trading account. For experienced traders who have worked with different companies it is necessary… Read more

    Positive
    • prompt resolution of issues with the support service within its competence. Convenient methods of depositing and withdrawing funds.
    Minuses
    • There are many clauses in the contract under which profits can be canceled or earnings can be written off. Sometimes they delay with the withdrawal of funds, which is annoying.
    • Invest Ideas Invest Ideas 10 January 2023 in 12:32
      Rate your response 0
      0

      Hello Pauline.
      Yes, the answer was given, and I showed it in the review.
      And in the response there is only that the charge was made on the basis of the clause 5.12 of the agreement. Why was I charged 60% and the investor 30%? At the same time I was written off the profits I traded. And this is my BIG question, I did not get an answer from Antifrod, and no one from your company is going to explain to me, silly me, the logic of writing off money from my account. Why profit from a cancelled trade goes to the investor, and the manager’s account is reset? Is there an answer to this question? Show me. I don’t have an answer to that question. received. If there is a violation of some rule, or there is a basis for this write-off, let them answer. So far I’ve had your representatives since September 2022 can’t answer, or won’t, and this so far confirms the fact that, if you wish, you can cancel any profits in the accounts of your customers based on a lot of points in your rules.

    • Polina InstaForex Invest Ideas 10 January 2023 in 10:37
      Rate your response 0
      1

      Hello, your case was in the competence of the Anti-Fraud Department. You received an official response from the department.

  • 5
    Rate your review 0
    0
    0
    Convenience of trading
    100%
    Withdrawal speed
    100%
    Percentage of payments
    100%
    Support Service
    100%
    I have been satisfied with InstaForex broker
    Positive
    • fixed spread
    Minuses
    • payment
    • Polina InstaForex Manek Ullah 10 January 2023 in 10:30
      Rate your response 0
      0

      Hello, thank you for your review and for choosing us. Tell us more about the problems with payment, which you encountered, what you indicated in the disadvantages.

  • 5
    Rate your review 0
    -1
    1
    Convenience of trading
    100%
    Withdrawal speed
    100%
    Percentage of payments
    100%
    Support Service
    100%
    InstaForex is a good broker with decent services

    InstaForex is a good broker with decent services they exceed my expectation. Withdrawals are speedy, it gets processed in a day or few hours, the time your order is processed is almost instant. Excellent customer service, by far the best spreads. My MT4 platform runs very well. I will keep using this… Read more

    Positive
    • Withdrawals are speedy
    Minuses
    • none
    • Polina InstaForex Ghami b 3 August 2022 in 16:03
      Rate your response 0
      1

      Hello, thank you for your feedback. Thank you for choosing us! We are very happy to cooperate with you.

  • 2.5
    Rate your review 1
    +1
    0
    Convenience of trading
    60%
    Withdrawal speed
    60%
    Percentage of payments
    60%
    Support Service
    20%
    wasted time

    I tried to open a cent account with this company. They said that the minimum deposit was from 1 c.u. I was verified for three weeks. Correspondence about 20 letters. I sent repeatedly documents with all the requirements and wishes (the same photos). And when I finally got verified, I was told, That I… Read more

    Positive
    • hope
    Minuses
    • brain blow
    • Polina InstaForex Gennadiy Afanasʹyev 14 June 2022 in 14:43
      Rate your response 0
      0

      Hello, we are sorry that you have a mixed opinion of our company. If your issue is still unresolved, please provide your account number to verify the information and resolve the situation.

  • 3.8
    Rate your review 2
    +2
    0
    Convenience of trading
    60%
    Withdrawal speed
    60%
    Percentage of payments
    100%
    Support Service
    80%
    Orders were not executed at the stated price

    Because the orders were not executed at the stated price, I missed the potential profit. My account number is 71685098, I left a complaint back on February 25, they have been feeding me with tomorrows for 2 weeks now.
    In support, they fobbed off the standard template.
    The question of the status of… Read more

    Positive
    • they take out money
    Minuses
    • do not work well with claims
    • Polina InstaForex Damir 6 April 2022 in 17:29
      Rate your response 0
      1

      Hello, unfortunately, we have not yet received notification of the completion of your claim from the Merchant Operations Department. An additional notification has been resent to this department, the information should be verified during business hours, and we will notify you by email of the outcome. We apologize for the inconvenience.

  • 5
    Rate your review 0
    -1
    1
    Convenience of trading
    100%
    Withdrawal speed
    100%
    Percentage of payments
    100%
    Support Service
    100%
    I was able to withdraw my funds

    Hello everyone, are you interested to trade with binary options or you are looking for an expert to trade and manage your account for you or Do you have funds you wish to withdraw from your binary broker? or you are having problems with the withdrawing of your funds and you don’t know how to go about… Read more

    • Polina InstaForex 29 March 2022 in 12:26
      Rate your response 0
      0

      Hello, thank you for your appreciation of our company!

  • 1
    Rate your review 1
    +1
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    20%
    don't mess with me

    Don’t mess with these scammers if you don’t want to lose money! On the 28th of February I funded my account with a card in order to keep the open orders, but the money has not come yet! It just disappeared! The deposit has been reset! Appeals are answered by a robot, with promises to deal with it! Just… Read more

    Positive
    • No
    Minuses
    • so many
    • Polina InstaForex Yuriy Abramovich 15 March 2022 in 12:24
      Rate your response 0
      0

      Hello Yuri, please tell us your account number and transaction ID and we will try to solve all misunderstandings.

  • 1.5
    Rate your review 1
    +1
    0
    Convenience of trading
    20%
    Withdrawal speed
    40%
    Percentage of payments
    20%
    Support Service
    40%
    Bonus from InstaForex

    I opened a bonus account 71842052 for 1500 american dollars. After conducting a long and dubious verification procedure and depositing this account, the broker assured that it should be transformed into a real account. But unfortunately
    Unfortunately, my account nulled to the amount of my deposit… Read more

    • Polina InstaForex Ramilʹ Fazylov 28 February 2022 in 16:36
      Rate your response 0
      0

      Hello, after replenishment the bonus is cancelled and the client receives a bonus of 100% on replenishment. You can read the terms of the bonus program in the agreement: https://secure.instaforex.net/agreements/StartupBonus.html

  • 1
    Rate your review 0
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    20%
    Under the pretext of clause 5.6 of...

    Under the pretext of clause 5.6 of the Public Offer Agreement, they are zeroing out the trading accounts. The account 3238574 was debited with $285. Clause 5.6 of the Public Offer Agreement reads:
    The Company has the right to reconsider the results of client’s trades in case the server software fails.
    However… Read more

    • lili kalashnik lili kalashnik 18 June 2021 in 13:00
      Rate your response 0
      0

      From your mythical control department can only get one answer: To your account number 3238574 paragraph 5.6 of the Agreement of the public offer was applied. And I ask to provide me data on what day or days you had malfunctions. Even you, Polina InstaForex are not sure whether you will get an answer from the monitoring department. You write: We hope that in the near future we will get an answer.
      Just my next letter will already be to your regulator Financial Services Commission British Virgin Islands on the company Instant Trading Ltd dba “InstaForex” with the license № SIBA / L / 14/1082

    • Polina InstaForex lili kalashnik 18 June 2021 in 08:42
      Rate your response 1
      0

      Hello, the information has been forwarded to the control department regarding your question. We hope to get an answer as soon as possible. We apologize for the inconvenience.

  • 4.5
    Rate your review 0
    -1
    0
    Convenience of trading
    100%
    Withdrawal speed
    100%
    Percentage of payments
    100%
    Support Service
    60%
    I am convinced from year to year...

    I am convinced from year to year that I chose Insta for a reason. I have accounts in several brokerage companies and I can say that here are the most acceptable conditions, support is always helpful, they always pay out money consistently within a day, I withdraw to kiwi. I have a lot of contests and… Read more

    • Polina InstaForex Stas 2 December 2020 in 07:24
      Rate your response 0
      0

      Hello, thank you for your detailed and honest review. Thank you for choosing our company. We are very glad to cooperate with you!

  • 3.8
    Rate your review 0
    0
    0
    Convenience of trading
    100%
    Withdrawal speed
    60%
    Percentage of payments
    60%
    Support Service
    80%
    I realized once and for all, that...

    I realized once and for all, that one should work only with those who have been in the market for a long time, have a good reputation, and have a license and positive feedback. I have found many things only here, trading conditions are almost all the same, but I have never seen such volume of competitions… Read more

    • Andrey Rich 1 December 2020 in 06:09
      Rate your response 0
      0

      I learned once and for all that you should never work with instaforex. If you’re not their agent, you’ll realize it later and regret that you contacted them.

    • Polina InstaForex Rich 19 November 2020 in 10:18
      Rate your response 0
      0

      Hello, thank you for choosing our company and for your review. We wish you success and are very glad to cooperate!

  • 3.5
    Rate your review 0
    +1
    0
    Convenience of trading
    60%
    Withdrawal speed
    60%
    Percentage of payments
    80%
    Support Service
    80%
    My account 80961815 was connected to an...

    My account 80961815 was connected to an affiliate group through the service fxcash.ru. When I got a loss, the crediting was suspended and then all the rebate crediting was taken away without an explanation of the specific reason and what I violated.

    • Sergey Viktor 1 December 2020 in 06:10
      Rate your response 0
      0

      You can’t take anything away from Instaforex, it’s useless.

    • Polina InstaForex Viktor 11 November 2020 in 11:16
      Rate your response 0
      0

      Hello, to clarify the reasons for excluding the account from the affiliate group of this partner, you can contact the Security Department by e-mail [email protected] with the account number and the code word for the account.

  • 3.5
    Rate your review 0
    0
    0
    Convenience of trading
    60%
    Withdrawal speed
    100%
    Percentage of payments
    60%
    Support Service
    60%
    I like everything from the platform, to...

    I like everything from the platform, to the tools, to the withdrawal of profits. I have always been very happy with the support service. Best customer service I have ever seen. Thank you very much for your work.

    • Sergey Arkadiy 1 December 2020 in 06:11
      Rate your response 0
      0

      You haven’t merged yet? Soon, wait…

    • Polina InstaForex Arkadiy 3 November 2020 in 07:07
      Rate your response 0
      0

      Hello, thank you for your honest feedback. We are glad to cooperate with you and thank you for choosing our company!

  • 3.8
    Rate your review 0
    0
    0
    Convenience of trading
    100%
    Withdrawal speed
    60%
    Percentage of payments
    60%
    Support Service
    80%
    The work went uphill not so long...

    The work went uphill not so long ago, before that I had my failures. Now I withdraw via kiwi, I get the money rather quickly. I worked more often on euro/dollar pair, now I plan to switch to cryptocurrencies, as for me, it is a dynamically developing currency.

    • Igory Vovchik 1 December 2020 in 06:11
      Rate your response 0
      0

      Come on, come on, then you won’t see the money…

    • Polina InstaForex Vovchik 22 October 2020 in 08:19
      Rate your response 0
      0

      Hello, thank you for your review and for choosing our company. We wish you success and are very glad to cooperate!

  • 4.3
    Rate your review 0
    0
    0
    Convenience of trading
    80%
    Withdrawal speed
    80%
    Percentage of payments
    100%
    Support Service
    80%
    Quite a decent level and service. The...

    Quite a decent level and service. The work on forex is in principle unstable, but here I am confident in my future. I trade on Mt4, I use all possibilities from the broker: bonuses, contests, in one even Lucky trader” won, insignificant sum, but it was very pleasant. I have no questions about the withdrawal… Read more

    • Igory. Talyan 30 September 2020 in 15:56
      Rate your response 0
      0

      You’re trading small change for now, try a $2000 dollar account, then tell me how it ended.

    • Polina InstaForex Talyan 21 September 2020 in 12:32
      Rate your response 0
      0

      Hello, we apologize for the late response. Thank you for your positive review and for choosing our company. We are very happy to cooperate!

    • Sergey Talyan 14 September 2020 in 05:44
      Rate your response 0
      0

      You haven’t lost yet? You’ll have to wait soon. The servers haven’t stopped yet?

  • 3.8
    Rate your review 0
    0
    0
    Convenience of trading
    80%
    Withdrawal speed
    80%
    Percentage of payments
    80%
    Support Service
    60%
    "In the event of a technical failure...

    “In the event of a technical failure that caused damage to the user, the company may reimburse it up to a maximum of $500,000.” That’s what happened to me. Only $500 was refunded, from $5500. Account: 1495161.

    • Instaforex Mikhail 1 July 2020 in 12:58
      Rate your response 0
      0

      Michael, we regret that you have had a negative experience with us. You can send a request to [email protected] and get a detailed response from support.

  • 1.8
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    60%
    Support Service
    40%
    You don't want to give me back...

    You don’t want to give me back at least $2000, with $5500, with your server outages that were in 2017 ? Account: 1495161

  • 1.8
    Rate your review 0
    0
    0
    Convenience of trading
    60%
    Withdrawal speed
    40%
    Percentage of payments
    20%
    Support Service
    20%
    I faced with the untidiness of forex...

    I faced with the untidiness of forex broker InstaForex,
    In particular, the company instaforex.com, I was denied access to the account 80670915 and the money there and the transactions,
    I don’t know why I got stuck in InstaForex and I didn’t know what to do with it,
    They probably expect that either the… Read more

    • Mihail petro 14 June 2020 in 06:50
      Rate your response 0
      0

      Or there will be such a bounce-back from the Instaforex service:

      Dear Client,

      Please be informed that all decisions made on your previous complaints are still in force and cannot be reconsidered, as this decision was previously made irrevocably. We apologize for the inconvenience.

    • Mihail petro 12 June 2020 in 07:57
      Rate your response 0
      0

      You won’t take anything away from them…Former Instaforex trader.

    • Instaforex petro 29 May 2020 in 21:37
      Rate your response 0
      0

      Petro, we’re sorry you’ve had a negative experience with us. You can send a request to [email protected] and get a detailed response from support.

  • 1.5
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    60%
    Support Service
    20%
    Not being able to open an option...

    Not being able to open an option 3 seconds before the buy line is already marked, cuts into the profit…

    They cut the profit 5 times at $90…It costs them nothing to cut your profit and leave you with $90 of which $50 is your investment, only two dollars, in fact they steal it turns out… Cheaters… Read more

    • Mihail Denis 12 June 2020 in 08:02
      Rate your response 0
      0

      I made a mistake. I didn’t give them $550. I gave them $5,500…The only way to get the money back is through the courts. I haven’t taken anything from them yet.

    • Mihail Denis 10 June 2020 in 15:27
      Rate your response 0
      0

      That’s just a taste of what’s to come. I lost $550 to them with their server shutdowns in 2017. Still getting bounces from them. I don’t contact them anymore.

    • Instaforex Denis 29 May 2020 in 21:40
      Rate your response 0
      0

      Denis, let us know your account number and we will figure it out. Or you can send a request to [email protected]

  • 2.5
    Rate your review 0
    0
    0
    Convenience of trading
    40%
    Withdrawal speed
    60%
    Percentage of payments
    60%
    Support Service
    40%
    At their binary InstaTickTrading - write off...

    At their binary InstaTickTrading – write off profit to themselves, it is impossible to time-limit an option in 3 seconds… For $90 they brazenly stole profits about 5 times. I don’t recommend

    • Mihail Denis 5 October 2020 in 03:37
      Rate your response 0
      0

      That’s pennies for you… they charged me $5,500….

    • Instaforex Denis 1 July 2020 in 12:32
      Rate your response 0
      0

      Denis , Hello. Only Anti-Fraud security department can help in this situation, e-mail: [email protected] .

  • 2
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    60%
    Percentage of payments
    20%
    Support Service
    60%
    I will add: the conditions that the...

    I will add: the conditions that the company conducts in relation to not only clients, but also partners lead to a complete lack of trust for the following reasons:
    -when transferring commodity futures, the company draws prices by widening the spread and thus earns at least 100 points on the widening.
    -Constant… Read more

    • Andrey alexandr rastarguev 1 December 2020 in 06:14
      Rate your response 0
      0

      You can’t trade with them at all. That’s what I say as a former Instaforex trader.

  • 2
    Rate your review 0
    0
    0
    Convenience of trading
    40%
    Withdrawal speed
    60%
    Percentage of payments
    40%
    Support Service
    20%
    8647215 Good day, Alexander managing financial analyst

    8647215
    Good day, Alexander managing financial analyst. I decided to share with the permission of the company managers the situation that happened with our clients in Instaforex company. We have been partners for more than 3 years and the company’s strategy is aggressive market trading with the goal… Read more

    • Instaforex alexandr rastarguev 29 May 2020 in 21:42
      Rate your response 0
      0

      According to our information, the trading on the account was conducted on the commissions received in violation of company regulations, which were subject to cancellation. Accordingly, the profit from them was also canceled in accordance with clause 5.13 of the Public Offer Agreement:
      5.13. The company has the right to cancel the result of the transaction if it is found out that it was conducted with the use of funds obtained in violation of the terms specified in the rules of the Company’s agreements accepted by the Client, including this agreement.

      You were also provided with a response directly from the company.

  • 1.3
    Rate your review 0
    0
    0
    Convenience of trading
    40%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    20%
    The lousiest broker. Every time the time...

    The lousiest broker. Every time the time change in the U.S., when the stock market is already open, these bastards open an hour later, and then, after the stock market (NYSE) closes, they draw quotes for another hour. This is just a circus. If you do not believe – you can always look at their charts… Read more

  • 2.5
    Rate your review 0
    0
    0
    Convenience of trading
    60%
    Withdrawal speed
    20%
    Percentage of payments
    60%
    Support Service
    60%
    I do not know how anyone, but...

    I do not know how anyone, but I withdraw funds from the account normally. I withdrew to kiwi. Now the chat on the site does not work, but before it was very convenient.

    • Aleksey Aleksey 7 March 2020 in 07:38
      Rate your response 0
      0

      I forgot to add: if possible, do NOT mess with bonuses. Very big mess with them. Last time I withdrew $200 took $150 bonuses, and a week later another $180.6! I do not know why this is so and what the total amount! Girl from callback also difficult to answer. Promised to call back and then disappeared.

  • 1.5
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    40%
    Percentage of payments
    20%
    Support Service
    40%
    Scammers, don't mess with this company, I'll...

    Scammers, don’t mess with this company, I’ll explain why. Over the past 2-3 years, their reputation has fallen below the plinth, they have taken the practice of not paying out profits to their customers under various pretexts, the benefit of their offer allows you to do this, they will find a lot of… Read more

    • Instaforex Sergey 2 April 2020 in 15:02
      Rate your response 0
      0

      Sergey, we are very sorry that you had a negative experience with us. Please let us know what exactly happened to you and your account number.

  • 2.3
    Rate your review 0
    0
    0
    Convenience of trading
    60%
    Withdrawal speed
    40%
    Percentage of payments
    60%
    Support Service
    20%
    I wanted to register, I called and...

    I wanted to register, I called and wrote that I cannot help, but they did not help. I decided to look at the reviews, I thought that maybe the company does not work at all, judging by the reviews, I will wait with this company for a while. I thought that maybe the company is not working at all… I don’t… Read more

    • Instaforex Dmitriy 2 April 2020 in 15:03
      Rate your response 0
      0

      Dmitry , we regret that you had a negative encounter with us. What exactly was your problem during registration?

  • 2
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    60%
    Percentage of payments
    40%
    Support Service
    40%
    Broker instaforex, you refund me the money...

    Broker instaforex, you refund me the money and then I write a positive review about you: “yes, when the server was down there were problems. I got my money back”. My account: 1495161. Think about it. I don’t have $5,500 lying around…

    • Nadya InstaForex Mikhail 21 February 2020 in 07:56
      Rate your response 0
      0

      Good afternoon. The decision on your question is final. If you still have questions, please contact the trading desk.

  • 2
    Rate your review 0
    0
    0
    Convenience of trading
    60%
    Withdrawal speed
    40%
    Percentage of payments
    20%
    Support Service
    40%
    Hi all. I traded with this company...

    Hi all. I traded with this company for several years. In 2017, they just threw me away. Sometimes I send letters to them:

    Dear customer,

    We inform you that all decisions made on your previous claims remain valid and cannot be revised, as this decision was previously made final. We apologize for any… Read more

  • 2
    Rate your review 0
    0
    0
    Convenience of trading
    60%
    Withdrawal speed
    20%
    Percentage of payments
    60%
    Support Service
    20%
    InstaForex does not pay out money. For...

    InstaForex does not pay out money. For 20 days they can’t process the request. Do not get involved with this company. Account 80779179.
    Support is waving them off.

    • Mihail Anna 19 February 2020 in 08:53
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      0

      Anna above my comment, read their responses.

    • Ifx.krivetskaya Anna 6 February 2020 in 12:47
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      Anna, please tell us what request was made. If withdrawal of funds, please indicate the method by which you withdraw funds, the wallet in the system, the date of withdrawal order, the amount.

  • 2.5
    Rate your review 0
    0
    0
    Convenience of trading
    40%
    Withdrawal speed
    60%
    Percentage of payments
    40%
    Support Service
    60%
    Hello! Please answer clearly my question: When...

    Hello! Please answer clearly my question: When will my account be unblocked and when can I withdraw funds???? For some reason on your part no reaction and no specifics…

    • Ifx.krivetskaya Mikhail 28 November 2019 in 14:43
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      Good afternoon.

      Is your account number correct? There are 19 cents available for withdrawal. Are you trying to withdraw them?

  • 1.5
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    60%
    Percentage of payments
    20%
    Support Service
    20%
    Hello again answering your questions: "Michael, we...

    Hello again answering your questions: “Michael, we regret that you have had such a negative experience. Let me know how you withdraw the money, your client account, the wallet in the system, the date of the withdrawal order and the amount. So, the money I’m trying to withdraw to the wallet Kiwi, as… Read more

  • 1.3
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    20%
    Support Service
    40%
    Well! Now they even stopped answering when...

    Well! Now they even stopped answering when ordering a callback.I can’t withdraw funds from the company for three months now.It turns out my trading account is blocked, and for no apparent reason. There is no information on the reasons for the delay and blocking. A little over a month ago (and now almost… Read more

    • Ifx.krivetskaya Mikhail 22 November 2019 in 11:41
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      Michael, how do you withdraw funds? Specify your client account, wallet in the system, the date of withdrawal order, the amount.

  • 2.5
    Rate your review 0
    0
    0
    Convenience of trading
    60%
    Withdrawal speed
    40%
    Percentage of payments
    40%
    Support Service
    60%
    I can't withdraw money from my account...

    I can’t withdraw money from my account because it is blocked for some unknown reason. They promised to unblock it within 10 days, but, however, the promise has not been fulfilled to this day. When I contact support with an order of a callback all the time they are feeding “tomorrow. I understand their… Read more

    • Ifx.krivetskaya Mikhail 22 November 2019 in 11:47
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      0

      Michael, we regret that you had such a negative experience. Please tell us the method by which you withdraw money, your client account, your wallet in the system, the date of withdrawal order and the amount.

  • 1.8
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    40%
    Support Service
    60%
    I do not recommend this small firm...

    I do not recommend this small firm with large and promising advertising to traders with small accounts, and they are beginners, disabled people and pensioners. They will cheat.

    • Ifx.krivetskaya Olʹga Trifonova 2 October 2019 in 12:14
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      Olga, we are sorry for the negative experience you had. Let us know what happened and we will deal with the situation.

  • 2.5
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    60%
    Percentage of payments
    60%
    Support Service
    60%
    A small office of probably half a...

    A small office of probably half a dozen people. They are engaged in skinning small accounts. Settlement with customers is a long and dubious procedure. I personally have not been able to get my own money back for a month. A lot of advertising that promises a lot of things. In fact it’s just advertising… Read more

    • Ifx.krivetskaya Olʹga Trifonova 2 October 2019 in 12:15
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      Olga, please let me know your account number and we will check everything.

  • 2
    Rate your review 0
    +1
    0
    Convenience of trading
    60%
    Withdrawal speed
    40%
    Percentage of payments
    40%
    Support Service
    20%
    Don't mess with Instaforex - they are...

    Don’t mess with Instaforex – they are scammers, you’ll be left with no money!!! My real story of how I got screwed by Instaforex for $63,000 read all instaforex-scam.com

    • Mihail RomanZ 15 February 2020 in 04:35
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      0

      I’m $5500…

    • Ifx.krivetskaya RomanZ 26 September 2019 in 09:10
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      0

      Roman, we made an internal investigation and found out that due to technical imperfection of the trading platform you bought options during the periods of very low liquidity with almost no market risks. According to the Regulation, which you accepted, when you start using the options service (namely point 4.7), the Company has the right to return the funds for such options, i.e. to cancel them.
      We would like to draw your attention to the fact that on your website you briefly mention the Company’s offer to compensate you for the inconvenience in the amount of 10000 USD.
      So, you accepted this offer and received the money. And after that you started to demand to cancel the cancellation of your debit under paragraph 4.7. (despite the compensation you received, which you agreed to).

  • 1.3
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    20%
    Percentage of payments
    40%
    Support Service
    20%
    Fraud broker. I can't withdraw money from...

    Fraud broker. I can’t withdraw money from my account. I don’t advise anyone to work with this site. They will cheat me. That is, you are welcome to deposit money, but you won’t get anything back. All in all a complete scam for money.

    • Mihail Olʹga Trifonova 17 February 2020 in 12:39
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      0

      In 2017 I was cheated out of $5500 by them… they are still writing me off.

    • Ifx.krivetskaya Olʹga Trifonova 26 September 2019 in 08:39
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      0

      Good afternoon, Olga. We are sorry you are in this situation. Please provide your account number. We will conduct an internal investigation.

  • 2
    Rate your review 0
    0
    0
    Convenience of trading
    40%
    Withdrawal speed
    40%
    Percentage of payments
    60%
    Support Service
    20%
    If you are a partner of https://www.instaforex.com

    If you are a partner of https://www.instaforex.com, then your ref-link in Europe is nothing. For there (in the EU), clicking on your ref-link will redirect the client to https://www.instaforex.eu/ and the client will not count.

    • InstaForex Sofiya Smirnova 15 July 2019 in 16:57
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      0

      Hello! You should open a separate account in InstaForex EU, if the site has Euro traffic. At the moment our specialists are looking for a more convenient solution, we apologize for the time inconvenience.

  • 2
    Rate your review 0
    0
    0
    Convenience of trading
    40%
    Withdrawal speed
    40%
    Percentage of payments
    20%
    Support Service
    60%
    I had a problem with the Kopi...

    I had a problem with the Kopi system, either I was not a good trader or something else. I went out on my own. For half a year it was going up and down on the deposit, now it is calmer. I do not work with crypto, I’m afraid for now. I`m already earning a little on standard currency pairs. I am glad, that… Read more

  • 2.3
    Rate your review 0
    0
    0
    Convenience of trading
    60%
    Withdrawal speed
    40%
    Percentage of payments
    20%
    Support Service
    60%
    I ran out of virtual visa card...

    I ran out of virtual visa card for which I was verified, now I have another card, do I have to go through verification again?

    • InstaForex Svetlana Masayeva 14 May 2019 in 16:33
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      0

      Hello.
      Verification is based on personal documents. If the bank card has changed, they change the withdrawal details. It is worth contacting the financial department.

  • 3
    Rate your review 0
    +1
    0
    Convenience of trading
    60%
    Withdrawal speed
    60%
    Percentage of payments
    60%
    Support Service
    60%
    Great company. Everything is clear, managers always...

    Great company. Everything is clear, managers always actively answer and gladly work with you when you deposit and drain your money. I realized this unfortunately not right away. I opened an account, without any bonuses because I understand where this cheese lies, deposited and began to trade successfully… Read more

    • InstaForex aleksandr 17 April 2019 in 09:48
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      0

      Hello.
      Please provide your account number. I will clarify the data.
      Verification of the account where there are no bonuses is not required, as a rule.

  • 2
    Rate your review 0
    0
    0
    Convenience of trading
    20%
    Withdrawal speed
    60%
    Percentage of payments
    60%
    Support Service
    20%
    I'm trading on a dollar account +...

    I’m trading on a dollar account + a ruble bonus account. Now I have two accounts, both are in the black. I have already withdrawn 5 times from the bonus one, although I only started it in January. I now want to try some more money from PAMM accounts. I am not a zealous trader, I have regular work, but… Read more

    • Egor Yevrey 1 May 2019 in 14:38
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      0

      How much have you made so far?

  • 2.3
    Rate your review 0
    +1
    0
    Convenience of trading
    60%
    Withdrawal speed
    20%
    Percentage of payments
    40%
    Support Service
    60%
    I've been a trader for seven years

    I’ve been a trader for seven years.
    The only kitchen of Insta on which it is impossible to work normally.
    My personal manager, Sergey Alexandrov, promised me normal work on the phone.
    I did not know how to make a profit, but I had to go back to the market and buy a bonus. (I did not say.)
    Now Sergey… Read more

    • Sergey Aleksandrov Roman 20 March 2019 in 09:36
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      0

      Dear Roman… I am the same Sergey Alexandrov who allegedly does not contact you. And I have just responded once again to your appeal in the mail. By the way, and to your penultimate letter sent on March 6 at 21:44 I answered in detail and reasoned the very next day. As for your statement “When we started to get into plus, we cut bonuses, commissions, even profits. (unspoken)”, you have misspoke. There was no profit on your account, because you did not trade on it. The affiliate commission is indeed temporarily blocked for the reasons I described in detail in my reply to you. At the same time, I clearly stated that (I quote) “the company does not refuse to pay commissions, but offers to comply with the terms of the affiliate agreement”. As for the situation in general, I would like to note that we initially met your needs: we helped you to reissue an affiliate account in your name without unnecessary red tape, set an increased VIP-level affiliate commission, and in return we received assurances about fast high results. As a result, we did not get any results for a year and a half, but we have distorted accusations against us. If you really need to contact me in other ways (than by e-mail), you can always call the affiliate department at the contacts listed on our official website). So far I see only hysteria and complete lack of desire to communicate normally from your side.

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