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There will be a way out even in the most difficult situation
I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave me an easy way to solve the problem and helped me out a lot. All it took was to make a virtual card online in a Russian bank and pay with it. This advice helped me a lot.
More honest opinions from real people about the company Tutu.ru
1 year ago
5
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Thanks for your help with the ticket exchange
If it hadn't been for the departure reminder from Tutu.ru, I would have missed an important conference, and so I noticed in time that I had mistakenly bought a ticket for the wrong time, I had confused the time of day. I contacted support, thanks to the girls for their endurance and patience, they consulted... Read more
Feodor Lor1 year ago
5
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The return was processed quickly and accurately
I contact customer service not the first time and I am very satisfied with their work. I solved the issue of refund for a canceled flight. I decided to go by train, so the exchange was not interested at all. the support employee quickly told me what to do, I filled out an application and I quickly made... Read more
Dimon Vladlov1 year ago
5
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Good service with understanding staff
I often book tickets for various modes of transportation through tutu.ru. The specialists are normal, they respond quickly in case of unforeseen situations, and there are no complaints about them at all, nor about the service itself. There are no complaints about airplanes and trains either, but bus... Read more
There will be a way out even in the most difficult situation
I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave me an easy way to solve the problem and helped me out a lot. All it took was to make a virtual card online in a Russian bank and pay with it. This advice helped me a lot.