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Pocket Option Yo Sang 15 August 2025 at 14:10Rate your response 000
Dear Yo Sang,
Thank you for your detailed and thoughtful review.
We appreciate your honest feedback regarding the support system. You’re absolutely right, our goal is to provide fast and efficient service, and while we aim to assist every client as promptly as possible, high volumes can sometimes lead to delays. Your suggestion about implementing real-time live chat for general issues and reserving tickets for critical matters like payments is well-noted.
We’re glad to hear that your trading experience has been positive, especially with the variety of crypto assets and smooth USDC deposits and withdrawals. It’s also encouraging to know you’re considering upgrading your account level, our tiered system is designed to reward commitment with better trading conditions.
Thank you again for sharing your experience and helping us improve.
Best regards,
Pocket Option Team
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Many advantages and one disadvantage
Sometimes this one thing may ruin your experience, but I understand that support has many inquiries to work with this is why sometimes they cant answer quickly. But I think they need to cahnge it to live time solving problems via chat, and leave tickets only for serious matters like payments and stuff.
Now about my trading exp, its very good and I was pleased to see soo many crypto options, I made depo with USDC it’s nice that they have it, this means I dont need to convert it and loose a part when depositing. The same quick and smooth experience with withdrawals as well, and now I am thinking about getting a much better level with my next deposit, here, you gotta invest to get better conditions , and I think its fair.