I am in the Internet for the...

I am in the Internet for the second day thanks to this service. I must admit that the first three Trust Wallet transactions through this service went quickly and No problem, but the fourth is just some kind of misunderstanding. I bought Etherium for 5000 and I got a confirmation email that the funds were transferred to my wallet, but the money was not there. Support operators at first apologized and wrote that due to certain technical The payment problems were delayed, but now they have solved everything and the funds are in my wallet. But the funds were not there again. Then they sent me A letter explaining that there was some kind of glitch in the system and funds will be returned to my Mercurio account, and I will have to Send them to Trust Wallet on my own. But there are no funds for the second day. To my question: How long will it take to return the funds to me? The support staff is not able to answer anything intelligible. In fact, they stopped answering at all…