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Service
20%
Personnel
20%
Quality
20%
Cost
20%
Retour
I returned two products on 07.10.2023. Unfortunately, I only received the money back for one product. On 26.10.2023 I returned 4 more products and up to this point the money has not yet been returned to me. I received a confirmation from DHL that the products had already arrived on 30.10.2023, but the money was not refunded to me. On 07.10.2023 I requested return labels for 3 products. I sent pictures, I explained why I am returning them, I received the return confirmation and she told me to wait until the labels are sent to me. It is November 14 and I have not received a label either. The support service people don’t even reply to my messages anymore. This is a scam.
More honest opinions from real people about the company Joom
5 months ago
1.5
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0
0
Sin garantia
I bought a product and after 3 months it stopped working. When I contacted Joom they told me that the warranty is 30 days. They are a company located in Europe, they cannot ignore consumer legislation.
Gavriel Solea8 months ago
1
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0
0
Joom is scam
Do not order from joom,they dont refund the money for bad items,im waiting for 40 days my money and nothink..joom is scam company
Dmmiko2 years ago
1
Rate your review1
+1
0
Thieving fraudulent "platform" - DO NOT deal with it NEVER!!
Cheat the Buyers brazenly and banally - replace expensive products frankly cheap or even "from dumpster"! Smartphones worth more than $600 brazenly and trivially unashamedly swapped for $20-$50 gadgets! At the attempt to open a "dispute" - unceremoniously stated that "they do... Read more
Retour
I returned two products on 07.10.2023. Unfortunately, I only received the money back for one product. On 26.10.2023 I returned 4 more products and up to this point the money has not yet been returned to me. I received a confirmation from DHL that the products had already arrived on 30.10.2023, but the money was not refunded to me. On 07.10.2023 I requested return labels for 3 products. I sent pictures, I explained why I am returning them, I received the return confirmation and she told me to wait until the labels are sent to me. It is November 14 and I have not received a label either. The support service people don’t even reply to my messages anymore. This is a scam.