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Service
40%
Personnel
20%
Quality
40%
Cost
20%
Nie wieder: Kaputtes gerät wird nicht repariert
Device Saugrobotor Roborock S5 max (purchase price 499 € incl warranty 3 years) has broken down within the first year. Result in advance: None Repair possibility received. The company is not reachable by mail and telephone. E-mails are responded to with inaccurate advice and endless Requests answered. A total of well over 10 e-mails have now been sent again and again with requests for order numbers, purchase data, films and descriptions of the defect answered. Also a delivery of only the defective spare part in question was not made despite umpteen requests. offered. I am now disposing of the device that has meanwhile run out of warranty via these denial and delay tactics. A legal enforcement of my claims I will not try, because I will probably face resourceful lawyers from GS-Hopper and a process would drag on for years.
Positive
Achtung, sieht nach Betrug aus
Minuses
Finger weg. Keine Reparatur möglich
More honest opinions from real people about the company Gshopper
7 months ago
2
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0
0
ABSOLUTE SCAM
Firstly they are selling items they dont even stock so after 2 months of waiting they still couldnt give me an eta or tracking details.
Secondly, its not even what they advertised!! they used clips from other companys who make quality products and they ship you out the $1.50 version from alibaba... Read more
Tadeja Matičič12 months ago
2.3
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0
0
Ecovacs Robot - Gshopper does not accept return of non-working product
I ordered the robot Ecovacs DEEBOT T8 AIVI, that does not connect to any phone and so it does not work. I wrote to the Gshopper I would like to return it. A asked what is the procedure to return the product. They respond I should provide some videos that better specify the problems I mentioned. So I... Read more
kathya del rio1 year ago
1
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0
0
NO HAY MANERA DE RASTREAR PEDIDOS
they do not have a phone number anywhere in their portal, application and the emails are never answered, if your order does not appear in the application and they have an order number and a successfully completed payment, where do you claim if there is no means of contact, they always refer you to orders... Read more
Nie wieder: Kaputtes gerät wird nicht repariert
Device Saugrobotor Roborock S5 max (purchase price 499 € incl warranty 3 years) has broken down within the first year. Result in advance: None Repair possibility received. The company is not reachable by mail and telephone. E-mails are responded to with inaccurate advice and endless Requests answered. A total of well over 10 e-mails have now been sent again and again with requests for order numbers, purchase data, films and descriptions of the defect answered. Also a delivery of only the defective spare part in question was not made despite umpteen requests. offered. I am now disposing of the device that has meanwhile run out of warranty via these denial and delay tactics. A legal enforcement of my claims I will not try, because I will probably face resourceful lawyers from GS-Hopper and a process would drag on for years.