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Discover Cars
Total reviews 22
5 complaints
1.3
Unconfirmed company
discovercars.com
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  • Company Review Discover Cars
    • Year of use: 2023
    1
    Feedback approved for publication Rate your review 0
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    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    20%

    Pérdida de la reserva por demora recogida del coche

    We rented a car for 1 week but we arrived 5 and a half hours late to pick it up even though it was within office hours. The surprise is that they refused to deliver it because of the delay, losing the 7 days paid and having to book them again for another 7 days. We complained at the TFN airport and also to the GoldCar company as well as to DiscoverCars. Only the airport information staff helped us initially so that GoldCar could provide us with the complaint forms they were obliged to provide.
    We filed a complaint with Aena-TFN and are waiting to finalize the contract for this new reservation to see possible charges before filing a complaint with the D.G.Consumo for possible abusive clauses and economic damage in the rest of the vacation package.

    Minuses
    • Indefensión
    • Cláusulas abusivas
    • Posible vulneración de derechos
    2 response time
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    I don't recommend it
    • Discover Cars A Diaz 26 April 2023 at 20:36
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      Dear customer,

      We are sorry for the delay. Unfortunately, Discover Cars cannot be held responsible for customer or airline delays. In these cases, we always recommend that you file a complaint directly with the responsible company. However, we would like to compensate you for this situation, knowing that each case must be evaluated individually. Send us a message to [email protected] with your reservation number and we will help you with the process. Thank you for your feedback and comments.

      Bruno Fernandes
      Community Manager

      Answer
    • Discover Cars A Diaz 26 April 2023 at 20:38
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      Dear customer,

      We are sorry for the delay. Unfortunately, Discover Cars cannot be held responsible for customer or airline delays. In these cases, we always recommend that you file a complaint directly with the responsible company. However, we would like to compensate you for this situation, knowing that each case must be evaluated individually. Send us a message to [email protected] with your reservation number and we will help you with the process. Thank you for your feedback and comments.

      Bruno Fernandes
      Community Manager

      Answer

More honest opinions from real people about the company Discover Cars

  • Anonymous user 1 year ago
    1.3
    Rate your review 0
    0
    0

    dépot de garantie non remboursé

    i rented a car in august 2023.my security deposit was taken and to this day, two and a half months later, i still haven't been credited.discover cars is not giving me any clear answers!!!!
  • Aadil Pratap 1 year ago
    1
    Rate your review 0
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    0

    NO CONTRATÉIS CON DISCOVERCARS

    Hemos tenido una experiencia nefasta con DISCOVERCARS. Hicimos una reserva en Mayo en DISCOVERCARS para coger coche en Bérgamo y usarlo durante 9 días, para dejarlo en Venecia, del 14 al 23 de Agosto. Nuestra sorpresa fue que al llegar allí no teníamos nuestro coche con Italyrent, que es una de las compañías... Read more
  • Danil Kolishev 1 year ago
    1
    Rate your review 0
    0
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    Attention !!!!

    Avoid !!! Rental made on their site, deposit paid, rental not honored on arrival. No possibility of a refund. Dishonest website and rental agency in Italy " Suprice" " Atone"
Rent a Car in Discover Cars
Reviews 1 • Complaints 0
Rating 0
0 advantages and 0 minuses
Company review statistics for Discover Cars
1.3
27 reviews
9%91%
Service
26%
Personnel
25%
Quality
26%
Cost
28%
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CCar Rental
1/28
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