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Valeriia Kotliar Loki Floki 11 February 2022 at 13:19Rate your response 000
Similar story! As I saw in the confirmation of booking a deposit of 1400 euros, I decided to refuse – the cancellation is free! As a result i got $73 on my account! Why do I need it if I don’t like the amount of deposit?
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Discover Cars Loki Floki 31 January 2023 at 14:34Rate your response 000
Estimated Loki Floki,
We regret this misunderstanding. Every time the customer cancels on the site, the system returns the amount as a credit. When the customer wants to recover the value of the card, he will have to send us a message or call us on the local line. We were able to find your reservation by name and I see that our refund service was able to refund your card. If you still have questions, please send us a message at [email protected] and we will be happy to help you. Thank you for your message.
Bruno Fernandes
Community Marketing Manager -
Discover Cars Loki Floki 31 January 2023 at 18:15Rate your response 000
Estimated Valeriia Kotliar,
We regret this misunderstanding. Every time the customer cancels on the site, the system returns the amount as a credit. When the customer wants to get the value back, he will have to send us a message or call us on the local line. We were able to find your reservation by name and I see that our refund service was able to refund your card. If you still have questions, please send us a message at [email protected] and we will be happy to help you. Thank you for your message.
Bruno Fernandes
Community Marketing Manager -
Discover Cars Loki Floki 31 January 2023 at 18:18Rate your response 000
Appreciated Loki Floki,
We are sorry for this misunderstanding. Every time the customer cancels on the website, the system returns the amount as a credit. If the customer wants to get back the value of the card, he has to send us a message or call us on the local line. We would like to help you and refund the amount paid on our website, but for that we need your reservation number, DC xxxxxxx, because we could not find your reservation with your name. Thank you for your message and we are waiting for your email.
Bruno Fernandes
Community Marketing Manager -
Discover Cars Loki Floki 31 January 2023 at 18:20Rate your response 000
Appreciated Valerija,
We are sorry for this misunderstanding. Every time the customer cancels on the website, the system returns the amount as a credit. If the customer wants to get back the value of the card, he has to send us a message or call us on the local line. We were able to find your reservation by your name and I see our refund department has refunded your card. If you have any questions, please send us a message at [email protected] and we will be happy to assist you. Thank you for your message.
Bruno Fernandes
Community Marketing Manager -
Discover Cars Loki Floki 31 January 2023 at 19:54Rate your response 000
According to Loki Floki’s estimates,
we regret this misunderstanding. Every time a customer cancels a reservation on the site, the system refunds the amount of as a credit. When the customer wants to restore the value of the card, they will have to send us a message or call us locally. We We want to help you and refund the amount you paid on our website, but we need your DC xxxxxxxx reservation number because we could not find your reservation with your name on it. Thank you for your message, and we look forward to your letter.
Bruno Fernandes
Community Marketing Manager -
Discover Cars Loki Floki 31 January 2023 at 19:56Rate your response 000
In Valery’s estimation,
we regret this misunderstanding. Every time a customer cancels a reservation on the site, the system refunds the amount in the form of credit. When the customer wants to restore the value of the card, they will have to send us a message or call us locally. We were able to find your reservation by your name, and I see that our refund department was able to refund your card. If you still have questions, email us at [email protected] and we’ll be happy to help. Thank you for your message.
Bruno Fernandes
Community Marketing Manager
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More honest opinions from real people about the company Discover Cars
- Anonymous user 5 months ago1.3Rate your review 000
dépot de garantie non remboursé
i rented a car in august 2023.my security deposit was taken and to this day, two and a half months later, i still haven't been credited.discover cars is not giving me any clear answers!!!! - 6 months ago1Rate your review 000
NO CONTRATÉIS CON DISCOVERCARS
Hemos tenido una experiencia nefasta con DISCOVERCARS. Hicimos una reserva en Mayo en DISCOVERCARS para coger coche en Bérgamo y usarlo durante 9 días, para dejarlo en Venecia, del 14 al 23 de Agosto. Nuestra sorpresa fue que al llegar allí no teníamos nuestro coche con Italyrent, que es una de las compañías... Read more - 6 months ago1Rate your review 000
Attention !!!!
Avoid !!! Rental made on their site, deposit paid, rental not honored on arrival. No possibility of a refund. Dishonest website and rental agency in Italy " Suprice" " Atone"
10%90% 
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1 star: Not good. "Free" cancellation -...
1 star: Not good.
“Free” cancellation – Didn’t get 25 euros back after cancelling the reservation.
Booked a car in Turkey – was immediately charged to the card 25 euros. The trip was canceled – I cancelled the reservation. But I didn’t get 25 euros back on my card. It turns out that this amount remains on my “personal account”. (Booking Credit: 25.79 EUR) in their service and I can use it for next bookings through discovercars. If within 5 years I do not use that amount – it burns off. What an invention! And at the time of booking it was just written that the cancellation was free. Not about any freezing this amount for 5 years was not written.
Booking Credit: 25.79 EUR. Can be used for any car in any location. Use for one booking or across multiple bookings. Valid for 5 years. You can see your current Booking Credit balance in the My Booking section of our website.