Shame about this exchange. I got a bonus of 30 ue. Well, since it is a bonus, making an unsuccessful transaction lost 30 cu and did not regret it. After an hour, I received a letter that the exchange has ordered to return the bonus as mistakenly listed. I was asked to replenish my account or close all the transactions and they will write off this 30 ue from my account!
Currency.com
denis golubovich
21 October 2021 at 08:35
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Hello Denis! Thank you for your feedback. We’re sorry about your experience and apologize for the inconvenience.
As far as we know, our team has reviewed your situation in detail. Due to the fact that you have spent both bonus funds and mistakenly credited funds in the course of trading operations, it was decided to cancel your write-off request. Mistakenly credited funds were recognized as an additional bonus credited to your account.
Please contact us by e-mail [email protected] if you have any additional questions and we will surely help you.
Regards, Currency.com team.
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They wrote off all the money without warning
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Petr Evseev3 years ago
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From my point of view
Signing up is easy, now I'm practicing on a demo account.
Shame about this exchange. I got a...
Shame about this exchange. I got a bonus of 30 ue. Well, since it is a bonus, making an unsuccessful transaction lost 30 cu and did not regret it. After an hour, I received a letter that the exchange has ordered to return the bonus as mistakenly listed. I was asked to replenish my account or close all the transactions and they will write off this 30 ue from my account!