Arnaque

I work with Busuu since January 2021 . No problem for the first two years, but in January 2023, Busuu deducts twice the amount of last year. I complained on the day of the deduction. The complaints department tells me it’s too late, they can’t refund me. What a scandal, a big company doesn’t know how to credit me for the overpayment …. Is their accounting department not able to rectify this? On the other hand, taking amounts from my PayPal account without agreement, they are strong, and know how to do…