Hello! The information provided in the comments...

Hello! The information provided in the comments is not sufficient to determine its reliability. Also, we cannot discuss these issues in public comments for confidentiality reasons. However, we emphasize that in any case we always act in the interests of our clients, fulfilling our financial and other obligations in accordance with the rules of the Client Agreement.

Dear Leonid, if you still have any questions or unresolved problems, please contact our Support Service by e-mail [email protected]. If you are not satisfied with the answer, according to clause 11.1. of the Client Agreement, you can contact the Company’s Dispute Resolution Department.
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11. Consideration of complaints and settlement of disputes
11.1 In case of a disputable situation, the Client should first of all contact the Company’s Customer Support Department using the contacts specified in section 12 of this Agreement.
12 of this Agreement. If the answer given by the Customer Support Service, the Client considers unsatisfactory or the Customer Support Service does not have the authority to resolve the issues raised by the Client, the Client has the right to ask the Customer Support Service to redirect his/her issue to the Company’s Dispute Resolution Department or to send a complaint himself/herself to the e-mail address [email protected].
11.2 When submitting a complaint, the Client shall specify the following information:
– Client’s first and last name;
– the Client’s e-mail address;
– when (date) and during which operations the disputable situation arose or was detected;
– describe the situation in detail;
– attach files confirming the disputable situation (if any).
In order for the disputable situation to be resolved in the shortest possible time, the Customer must provide all the above information in full.