Back in the winter I decided to try trading through Alfa-Forex. I thought that since it was part of a big bank, everything should be perfect, but no way.
The service was simply disgusting. The adventures started with the fact that I had to have an Alfa Bank account in order to trade. Either stomp into the branch and open a new one, or walk the waltz. Very convenient!
Next, "pleased" with a demo account that has nothing in common with the main platform. Except for appearance, all indices are from the ceiling. Or is the regulator not interested in the demo account? I don't know.
Well, the overall level of managers is the same as the saleswomen in the USSR. Only the voice is nicer.
I don't know about Alfa-Forex, but Alphadirect is fine. I have been dealing with it since 2008. Yes, not as convenient with registration as Tink and commissions wilder than Sber, but if you want reliability, then be kind to deal with a subsidiary of the bank and stomp a little feet in the bank. For me this is even more of a merit than a disadvantage!