YOOX: Reviews of the Online Store , Contact, Review, Customer Reviews

YOOX

Total reviews 4

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1.9

Unconfirmed company

yoox.com

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Assortment of goods

36%

Convenience of order placement

36%

Operation of the store's delivery service

32%

Convenience of returning goods

44%

1.9

YOOX reviews

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Anonymous user

5 December 2023 in 20:47

1.5

Feedback approved for publication Rate your review 0
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Assortment of goods
60%
Convenience of order placement
20%
Operation of the store's delivery service
20%
Convenience of returning goods
20%
Wollen bankinterne Kreditkartendaten per Email im Nachgang zur Bestellung - ja is klar.
Ordered on 2.12. for around EUR 1,200, ordered again on 5.12. for around EUR 2,300. Paid both times with the same credit card, same delivery address, same invoice address, but this time with express delivery so that both orders arrived at the weekend. The second order was not sent, I was told to ask… Read more
Positive
Lockvogelangebote
Minuses
Fehlender Kundenservice
Zahlarten im Nachgang geändert
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I don't recommend it

1.5
Jack Porg

21 November 2023 in 18:48

1

Inaccurate feedback Rate your review 0
0
0

Assortment of goods
20%
Convenience of order placement
20%
Operation of the store's delivery service
20%
Convenience of returning goods
20%
Irreführende Werbung/Täuschung
Terrible customer service!
The garment was defective!
Instead of 100 days, suddenly only 14 days right of return…
Minuses
14 Tage Rückgaberecht statt beworbener 100 Tage
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I don't recommend it

1
Anastasiya Sokolova

14 February 2022 in 22:46

2

Rate your review 0
0
0

Assortment of goods
20%
Convenience of order placement
40%
Operation of the store's delivery service
40%
Convenience of returning goods
60%
Fake for a big price
This is the last time I buy from this site. I have long suspected that not all products here are original, but the last jacket a la Roberto Cavalli( from Cavalli there is only the name)-this is beyond the line. Cheap Chinese knockoffs of a well-known brand for 500 euros!!! No answer to letters and calls… Read more
Positive
Large selection of discounted products
Minuses
A lot of outright Chinese fakes
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I don't recommend it

2
Lyudmila

10 February 2022 in 11:18

1

Rate your review 0
0
0

Assortment of goods
20%
Convenience of order placement
20%
Operation of the store's delivery service
20%
Convenience of returning goods
20%
Purchase returns
This is the first time we ordered a jacket from this online store and the last. The jacket came torn, filed a return on 12/26/21. Since 19/01/22 it is lying at the customs in Italy. Tried to contact customer service by phone – number does not exist. Wrote to e-mail – ignored. Said I would wait up to… Read more
Minuses
Purchase returns
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I don't recommend it

1
Oliver Moderator

26 February 2021 in 13:50

3.8

Rate your review 0
0

Assortment of goods
60%
Convenience of order placement
80%
Operation of the store's delivery service
60%
Convenience of returning goods
100%

Both complaints and positive comments about YOOX...
Both complaints and positive comments about YOOX are plentiful. Negative reviews are related to the fact that customers received goods that do not match what they ordered. There are also problems with refunds. Some customers believe that they were sent a fake instead of the original product. With regard… Read more

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3.8