This is the first time we ordered a jacket from this online store and the last. The jacket came torn, filed a return on 12/26/21. Since 19/01/22 it is lying at the customs in Italy. Tried to contact customer service by phone – number does not exist. Wrote to e-mail – ignored. Said I would wait up to 3 months for parcel to be found. Wanted to buy a good thing and received a bunch of problems. Zero service.
Minuses
Purchase returns
More honest opinions from real people about the company YOOX
Anonymous user5 months ago
1.5
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Wollen bankinterne Kreditkartendaten per Email im Nachgang zur Bestellung - ja is klar.
Ordered on 2.12. for around EUR 1,200, ordered again on 5.12. for around EUR 2,300. Paid both times with the same credit card, same delivery address, same invoice address, but this time with express delivery so that both orders arrived at the weekend. The second order was not sent, I was told to ask... Read more
5 months ago
1
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Irreführende Werbung/Täuschung
Terrible customer service!
The garment was defective!
Instead of 100 days, suddenly only 14 days right of return...
Anastasiya Sokolova2 years ago
2
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Fake for a big price
This is the last time I buy from this site. I have long suspected that not all products here are original, but the last jacket a la Roberto Cavalli( from Cavalli there is only the name)-this is beyond the line. Cheap Chinese knockoffs of a well-known brand for 500 euros!!! No answer to letters and calls... Read more
Purchase returns
This is the first time we ordered a jacket from this online store and the last. The jacket came torn, filed a return on 12/26/21. Since 19/01/22 it is lying at the customs in Italy. Tried to contact customer service by phone – number does not exist. Wrote to e-mail – ignored. Said I would wait up to 3 months for parcel to be found. Wanted to buy a good thing and received a bunch of problems. Zero service.