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The company is reliable, personally verified
Once again I was convinced that tutu.ru can really be trusted and in difficult situations the staff will always help. I had an incident that wasn’t quite a pleasant situation. When the conductor was checking tickets, I was accidentally let through. I was sitting with headphones on and apparently when they were checking passengers against the list, just didn’t hear my last name. In the end they came up to me and told me that this ticket was canceled and I had to return it and buy a new one. I immediately went to tout.ru support. They sent me a letter explaining that the driver just needed to restore the ticket, and after arriving at the destination the refund will be canceled. Resolved everything quickly and peacefully.
More honest opinions from real people about the company Tutu.ru
1 year ago
5
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There will be a way out even in the most difficult situation
I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave... Read more
1 year ago
5
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Thanks for your help with the ticket exchange
If it hadn't been for the departure reminder from Tutu.ru, I would have missed an important conference, and so I noticed in time that I had mistakenly bought a ticket for the wrong time, I had confused the time of day. I contacted support, thanks to the girls for their endurance and patience, they consulted... Read more
Feodor Lor1 year ago
5
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The return was processed quickly and accurately
I contact customer service not the first time and I am very satisfied with their work. I solved the issue of refund for a canceled flight. I decided to go by train, so the exchange was not interested at all. the support employee quickly told me what to do, I filled out an application and I quickly made... Read more
The company is reliable, personally verified
Once again I was convinced that tutu.ru can really be trusted and in difficult situations the staff will always help. I had an incident that wasn’t quite a pleasant situation. When the conductor was checking tickets, I was accidentally let through. I was sitting with headphones on and apparently when they were checking passengers against the list, just didn’t hear my last name. In the end they came up to me and told me that this ticket was canceled and I had to return it and buy a new one. I immediately went to tout.ru support. They sent me a letter explaining that the driver just needed to restore the ticket, and after arriving at the destination the refund will be canceled. Resolved everything quickly and peacefully.