tutu.ru is a scam. First of all, you overpay for the ticket in the form of a service fee, and secondly, in case you need to return the ticket, there are problems. If the airline refunds the ticket within 8 hours of application and 100%, due to flight postponement, c tutu I I have been corresponding for 10 days, waiting for a specialist to call me back about the terms of return, I call myself, but all to no avail. Before the plane leaves Several hours remain, and the issue is still unresolved. I have great doubts about the integrity of this company.
More honest opinions from real people about the company Tutu.ru
1 year ago
5
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There will be a way out even in the most difficult situation
I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave... Read more
1 year ago
5
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Thanks for your help with the ticket exchange
If it hadn't been for the departure reminder from Tutu.ru, I would have missed an important conference, and so I noticed in time that I had mistakenly bought a ticket for the wrong time, I had confused the time of day. I contacted support, thanks to the girls for their endurance and patience, they consulted... Read more
Feodor Lor1 year ago
5
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The return was processed quickly and accurately
I contact customer service not the first time and I am very satisfied with their work. I solved the issue of refund for a canceled flight. I decided to go by train, so the exchange was not interested at all. the support employee quickly told me what to do, I filled out an application and I quickly made... Read more
tutu.ru is a scam. First of all
tutu.ru is a scam. First of all, you overpay for the ticket in the form of a service fee, and secondly, in case you need to return the ticket, there are problems. If the airline refunds the ticket within 8 hours of application and 100%, due to flight postponement, c tutu I I have been corresponding for 10 days, waiting for a specialist to call me back about the terms of return, I call myself, but all to no avail. Before the plane leaves Several hours remain, and the issue is still unresolved. I have great doubts about the integrity of this company.