tutu.ru is a scam. Let me explain. if everything is fine, then everything will be fine (I hope), but if suddenly the circumstances are such that you are forced to If you cancel your ticket, be prepared to lose at least half of the ticket price, even if according to the airline’s fare it should have been cost 500 rubles. Immediately some "non-refundable fees" "tutu.ru services for refunds" "services for registration ticket"… Well, goodbye money. They ripped me off. I’ll never go to toutou again. Only directly to the airline.
More honest opinions from real people about the company Tutu.ru
1 year ago
5
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There will be a way out even in the most difficult situation
I would like to thank the support operator Tatiana, a very competent and polite girl. The essence of the problem was that I permanently reside in Germany, and it is impossible to pay for an air ticket with a card issued abroad. At the same time, I needed to fly urgently for family reasons. They gave... Read more
1 year ago
5
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Thanks for your help with the ticket exchange
If it hadn't been for the departure reminder from Tutu.ru, I would have missed an important conference, and so I noticed in time that I had mistakenly bought a ticket for the wrong time, I had confused the time of day. I contacted support, thanks to the girls for their endurance and patience, they consulted... Read more
Feodor Lor1 year ago
5
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The return was processed quickly and accurately
I contact customer service not the first time and I am very satisfied with their work. I solved the issue of refund for a canceled flight. I decided to go by train, so the exchange was not interested at all. the support employee quickly told me what to do, I filled out an application and I quickly made... Read more
tutu.ru is a scam. Let me explain
tutu.ru is a scam. Let me explain. if everything is fine, then everything will be fine (I hope), but if suddenly the circumstances are such that you are forced to If you cancel your ticket, be prepared to lose at least half of the ticket price, even if according to the airline’s fare it should have been cost 500 rubles. Immediately some "non-refundable fees" "tutu.ru services for refunds" "services for registration ticket"… Well, goodbye money. They ripped me off. I’ll never go to toutou again. Only directly to the airline.