Tiger.Trade drained my deposit of 4.3 million rubles in 1 minute 27 seconds

It all started with the fact that on June 27, 2022 on the terminal Tiger.Trade (which I use for many months) I put a limit order to buy NGQ22 in 275 contracts. I had the Stop, Take, and No Loss set up in the terminal strategy. Everything was the same as hundreds of times before. The terminal started automatically to close and open new positions. In 1 minute and 27 seconds he conducted a large number of transactions and drained my entire deposit of 4.3 million rubles.

Terminal, According to my strategy, I should have closed the trade at stop or take. But instead I started opening and closing new positions uncontrollably. В In the end it all ended only when the loss reached -105%. The terminal not only zeroed me out, but also drove me into minus, and all this in a matter of seconds.

That’s what I reported to tech support.

I sent them the requested documents: the connection, the broker, what time everything happened, a screenshot statistics, a configuration file and a log file of the day’s work and errors.

This is the answer I received from technical support:

Protective strategy mechanism Tiger.Trade has worked correctly. The terminal relies only and exclusively on the data from the QUIK terminal when setting TP/SL and has no right to In any way adjust the volumes on your side, because Tiger.Trade is not the only participant in the trading process. For this reason information about the position volume, which was provided by the QUIK terminal during the period specified by the Client, was accepted by the Tiger.Trade terminal as